Embassy Suites By Hilton Flagstaff

I stayed here for four days while in Flagstaff for work and I really enjoyed staying here. The location is right where I’d want to be if I was new to Flagstaff (I lived in Flagstaff for about four years) with restaurants pretty close by. The room itself was nice and clean, as well as pretty spacious. The complimentary breakfast wasn’t terrible either. This hotel has a made-​to-​order part of their breakfast that includes pancakes, bacon, and omelettes. I never took advantage of getting my breakfast made but it looked pretty tasty. The fitness center was impressive, with cool treadmills and free weights. Overall, I’d say this is a great place to stay if you’re visiting Flagstaff!

Stayed here for a pit stop during my road trip across the country and it’s such a nice place. Service checking in was fast and easy at 2 p.m. Parking was easy and got a spot right outside of my room window. Suite was very clean and spacious. A/​C was on coming into the room thank goodness because it was pretty hot outside. Refrigerator and kitchen-​like sink was a plus since I had milk for the baby to keep cold and bottles to wash. Nice sized tv’s and good amount of channels. The highlight is the bed though. Once I laid down it was hard to get back up. So comfy!!! Pillows were divine. Huge king size bed to fit me, hubs and little mini.
Location is nice too because it’s a hipster-​ish area since it’s right by NAU (N Ariz Univ) and has tons of food places within walking distance. Gas station is super close. Grocery stores super close too. Overall great stay.
Glad I was luckier than the other reviewers. Didn’t stay for breakfast so can’t comment on that nor the snack shop. Left at 4 a.m. and checkout was also a breeze.

Check in was effortless and everyone was very pleasant. We rented a family suite and it was great. It offered lots of room and lots of privacy as well. The beds were good and the room was clean and modern. They offered a complimentary happy hour was that was very nice and the bar tenders were fantastic. The complimentary breakfast was great. They offered made to order breakfast which was very nice. After check out we realized we left something in our room and Troy was very accommodating and helped us ship our belonging back to California. If my son did not graduate this would be our hotel of choice from now on. But if I do come back to Flagstaff to visit this will be where we stay. My only complaint was were were there for graduation so the prices were a little high but hey supply and demand right.

Dive. Dive, dive. If I had of read Unilocal instead of assuming this embassy suites was at the same standard as all of the others we had stayed in.
Über nasty breakfast. Bruised fruits, dirty tables wiped with a dirty tag.
On the 3^rd room we were able to check in expectable room. Day2: After a long day out and about came back to our room at 6pm that had not been serviced. 1hr later we were able to get back in room. Cleaner the day one
Manager refunded our stat but would still not stay here again

Poor quality control and customer service!
I had made a reservation at this Embassy Suites, received a confirmation email, another email from the rooms director, Misty Medina, and spoke with the staff member, Madison, to confirm my reservation. In addition, I let her know our approximate arrival as we would be a late night check in.
We were driving across US, after my daughter graduated college. Our second stop was Flagstaff, after driving 15 hours from Dallas. I was exhausted when we pulled up to the hotel at 10:30 pm (Mtn time). When I checked in at the front desk, I was greeted with, «Oh, we are sold out». I was then given a typed letter with my name and an arranged reservation for a room at the Doubletree, up the street. Clearly, they were aware of the issue and could have addressed it when I called to confirm my reservation a few hours before. I am a HiltonHonors member, so this was very disappointing. Fortunately, we were not charged for our room.
I do not recommend staying here.

I stayed here on a recent trip to the Grand Canyon. I try to stay at Hilton properties as I’m a Hilton gold member. Unfortunately this property did not live up to Hilton standards.
The manager’s reception, which includes snacks and drinks in the evening was a complete zoo. There were about 40 people in line, no plates to grab snacks, and not enough seating. I waited for about 30 minutes before grabbing some pineapple juice. The snacks were terrible, consisting of stale pita bread and hummus, not very fresh veggies, and some chips.
The breakfast wasn’t much better either. The made to order line was huge and the staff was busy chit-​chatting with one of the hotel guests about where to eat lunch, while the line continued to grow. Seating was a problem as well. I saw another manager spend the whole time talking to a couple while I ate my breakfast instead of helping to clean up and take care of the needs of other hotel guests.
The rooms themselves were clean and decent, except for the bathroom. The bathrooms were outdated, had water damage, and were need of some cosmetic repairs. The hallways outside the room smelled horrible.
Kids were screaming and making loud noises in the pool at later hours into the evening.
For the prices that this property charged, I was extremely disappointed with the service, the food, and the accommodations. I will not be staying here again.

A recent weekend up to Flagstaff and we decided to book with what we have status with. Hilton won over Marriott this time, because we like the Embassy Suites for the fact that its consistent overall. You can count on clean; nice; a great breakfast in the morning; and a good happy hour in the evening. We checked in and I thought the place was nice on first glance. The lobby was pretty and expansive. A nice roaring fireplace and southwest furnishings invited you to sit down. It was chilly outside and since we were here for skiing with my daughter, (her, not me!), I was looking forward to that glass of wine in an hour and her a cup of tea by this fire. The staff was nice enough and gave us our Hhonors ‘gift’ on check in. We got to our room and its another situation all together. First, the sleeper sofa is dirty; stains on the arms. Yuck. There are several stains on the carpet. We also had double beds, when we booked a king for the separate bedroom. Next, we are in front of the elevator. I always write these reviews with these spoiled sounding complaints and think of how they sound. Here is the thing. My husband and I travel the globe… ALOT. His travel is far different than my travel and I will say he stays many, several, several nights to gain elite status, but anyone can have a profile with Hilton or Marriott or any other chain and it is clearly placed in his profile that he wants a King bed; away from elevator and ice machines, etc. etc. Is it a HUGE deal? Probably not on this trip. If it were for business? It would be. Sleep matters. The possible of children or people filling ice and making noise at elevators is a big deal. Yes! I sound terrible. Am I placing in this review anyway? Yes. If you travel enough and have been awakened by these things, you will completely get it! If you With that, I called down to the front desk before we touched anything in the room and advised the agent who checked us in about the issues. Well, he could do nothing. He stated they were full. I wasn’t angry and it made sense. I’ve learned as a flight attendant, just to not cry over the small things. This was small. We were about to have a great weekend as a family skiing and not many people get to do that. Onward. But as you can see, I am reviewing it! The room also lacked towels for more than two people, no bath mat for the shower, (we just used one of the two hand towels!), and barely any toiletries; only matters for hand soap, as we bring our own shampoos and such. Still. Not what you expect from a Hilton property. We made our way to happy hour for our glass of wine. The bar is expansive and the bartender was busy! I’ve always noticed on my travels when there is free beer or wine. they will come! Despite it, he was super nice and very attentive. They had ample pita, hummus, chips, fresh veggie crudités and various other snacks for snacking on. Later that night we could not get the room cool. Even though it was in the 30’s outside, we opened our windows for fresh air. The room was so stuffy and warm! The fan or the ac didn’t seem to work properly. The next morning we wanted to have the full breakfast before heading up to Snow Bowl. This was the worst part of all. We made our way down to the lobby/​breakfast area about 0745. This was the smallest, most unorganized set up for an Embassy Suites breakfast I have ever experienced. In other Embassy Suites, the kitchen is usually centralized. Not the case here. It is in a corner and the drinks are old-​school fountain type drinks, so if you want a water or a drink such as an oj, YOU will be cutting into the breakfast line of 20 – 50 people to go into this small, cramped corner to get your juice where the small, plastic, WET, cups are stacked next to this fountain machine that is not sanitary looking at all. Excuse me. excuse me. sorry. sorry. can I pass through to get a water? This happens over and over with a lot of people! NOT efficient or user friendly! The tables were not clean and it was very busy. We asked one of the two ladies bussing, also filling food at the ‘buffet’ part of the breakfast area against the wall in this room, to wipe our table or clear it .or something. (I felt bad for her. because there were only two of them and she looked stressed and over worked!!), (and I am guessing they were not changing those gloves from bussing the tables to handling food??)… but that did not happen so we cleared our plates and basically not knowing where to put them, (no trash area), we placed them on another table that would later become a commune collection area for others in the same predicament! I stood in line for over forty minutes for a veggie omelet and two pancakes for my daughter. Fail! I wanted to like this place. Not Hilton quality; I’m not sure its quality at all. Lots of potential. Not worth the price.

Sleeping accommodations were clean, but breakfast service was not very good. For last half hour of breakfast service there was no food and no silverware. You could stand in line for 20 minutes for an omelet and that was about it.
Changing my review from 2 stars to 4 stars. Embassy Suites heard our complaints, recognized it and made it right. Kudos Embassy Suites.

Not terrible but not the best either. I stay in hotels (always Hilton) around 30 nights per year. I am well versed in the Hilton experience. While this embassy suites had the standard breakfast and evening snacks it was not without flaws.
The evening snacks and drinks were not the best I have seen at other embassy suites. The food was all cold snacks like chips whereas others have had hot snacks. Additionally, the lobby was bursting with people each evening and the lines were too long. There was not enough room for the snacks or breakfast. Both mornings and evenings there were people sitting on the sofas and armchairs because all the tables were full. Additionally there were 15 or 20 people just standing in the lobby. Overall, the space for breakfast and snacks does not accommodate all the guests.
The rooms are older and not the cleanest. The hallways are dark and dreary. While our room was ok, it had a lot of damage to the cabinets and furniture and the bathroom was the size of a phone booth. Overall the room was one of the older embassy suites rooms I have stayed in.
All that aside, the staff was always nice and helpful. I understand that it is not always easy to update a hotel but this one needs it.

The breakfast is the best I have had at a hotel.

The customer service continues to make staying here worth it. The breakfast is better when it is popular, since they have to keep making fresh food. The drawback is that you’ll have to line, especially at the Omelet Bar. Other than that, improved a bit since my last review, and that merits them getting another star. If it wasn’t for the free breakfast and customer service, this would be a 3-​star. The prices are more experience than most, so make sure you get your money’s worth while staying here.

ATTENTION VETERANS PLEASE READ
Find someplace else to stay! I recently stayed in a two room parlor suite, at least that’s what they call it. The room had dirty carpets, mold in the bathroom, and the refrigerator did not work. But that is not the worst part of my experience. I am a army vet who had to have bones fused together in my foot and compressed disks in my lower back. I am a LEGAL user of medicinal marijuana (I know some don’t agree with it but it is legal for medicinal purposes) I was charged an extra $ 250 on top of the $ 331 room charge because I left my medical marijuana and pipe in my room. I at no time used it in my non smoking room which I explained to the general manager Bill D. I was with my family including two children and I never expose them to my use. I only do it in private and I did so outside.
After countless calls and voicemails Bill D. Refused to return my $ 250 charge and said there was nothing he could do. I told him yes there is you could not doubt my integrity and be a stand up guy and do the right thing, I even offered (even though I didn’t feel it was fair) to split it with him ⁵⁰⁄₅₀ and he still refused. So this is the type of management you will be dealing with at this hotel. I am a Hilton Honors member and this is by far the worst experience I have received at any Hilton family hotel. I will not be returning here again. If you decide not to stay please let Bill know.

I’ve got to say they went way above anyone has ever gone. Granted we weren’t here under the best circumstances, but it was a holiday weekend after our first night. Our mom in the ICU and ended up going down they helped us out and the day she passed they sent a «basket» to our room. They were amazing and made us feel comfortable. Thank you Luke, Corbin, Willie and Shea. Amazing human kindness

Stayed here a number of times. Kept coming back, but now I won’t do my Governator impression as I WON’T BE BACK…
Kicker was that we came for my sons grad from NAU with 4 of us to a room. Never understood why the bed isn’t a fold-​out but we said fine; we said fine to a very small bedroom; we said fine to small beds crammed together; but, we do not say fine to no housekeeper and particularly when there are no legitimate apologies.
We left for grad at 1pm and I carefully ensured that the DND hanger was off the door. When we returned at 7pm no one had attended the room. I called the front desk to see if a labor strike had occurred and was apologized to for the oversight, being coddled that it would be looked after. An hour later still no one had come by. I called again and apologized to once more for the oversight. While my wife and I stepped outside to chat some yahoo came by and told my son that the cleaning staff was gone for the day, took the breakfast dishes and went on their way.
Not even a call from management to explain this to us, just left some clean towels and hit the local tavern, I suspect. Horrible way to treat return customers and Sterling HHonors guests.
Still waiting for an apology but doubt that will follow from the obvious C student attendee at the NAU HRM program who runs the hotel. I expect that will show up when housekeeping returns and we are 500 miles west. Too late…

Great staff very friendly from the front desk, to the dining room and kitchen. The food is great and perfect place for a getaway.

Forget happy hour. We got one glass of wine, then the line was backed up through reception for 2 hours. Breakfast was good but finding a table that had been bussed was difficult. Furniture in room was well worn and in need of replacement… come on Hilton…

I thought this hotel was a pretty good value for the price. Having spent the last few days in the Grand Canyon and Antelope Canyon, this was a nice upgrade.
Pros:
1. Free happy hour: 2 drinks/​person and food (crudite, hummus, chips)
2. Clean gym with new equipment, headphones, etc.
3. Warm breakfast buffet with made to order omelettes, hash browns, bacon, pancakes, etc
4. Spa water in the lobby
5. Reliable wifi
They were nice about letting us do late checkout. It’s an older hotel, but our rooms were clean, and the price was super reasonable for our suites.

This is my first time staying here and I was very impressed.
The free breakfast is actually pretty good, there are made to order eggs, hash browns and bacon.
The free wifi is also actually pretty decent — the kids were able to stream YouTube and play their iPad games.
Lastly — the room was great; I booked the suite with 2 full beds in a separate bedroom and a pull put couch in the living room.
I would stay here again, very enjoyable spot.

The staff was friendly and welcoming. Enjoyed the wine in the evening and the breakfast was great. Some parts were not as fresh or nice as I am used to seeing at Embassy Suites that is the reason for four stars.
Overall happy we stayed their on our way to New Mexico.
We decided to return on our way back home. Shea saw us walking towards a locked door and gladly assisted us. Later we had a leak in our room and they were very accommodating in getting us a new room. Would stay here again if visiting Flagstaff.

Smells like very old cigarettes, the whole hotel! You will notice the moment you walk in! It goes away when they make popcorn! You get use to it and you don’t notice it any more
Living room Furniture is clean but not all is new! Our room had damage furniture. The carpet is in good shape, looks new! 2 Big HD Tv look new.
Bathroom area is small, doors and wood work look old and poor paint job over old wood!
Wallpaper looks new but wood trim looks old and painted over badly!
Damage to all doors
Nice size dressing area! However, it’s where everyone in the room can see you!
Beds are hard but pillows are nice! The whole room is okay!
The internet works good! I log on for free!
The location has a lot to offer! Target is close by, half a mile! Lots of places to eat! Walgreens is close!
I feel safe in the area!
The breakfast is OUTSTANDING! You must take the time to eat! Starbucks is your morning coffee!
1. It’s clean
2. Bedroom is not seen from living room
3. Very little sounds in hotel
4. Safe area of town
5. AC works well!
It’s a good choice in the area!
It has been up dated but it still looks old in some ways! Nothing to be excited about!