Northern Arizona University Bookstore

If I could give 0 stars I would. We bought our daughter’s Apple laptop there because we were told they were the only Apple Store around and they had great service. We then were told to buy the Apple Care Program because it covered everything including spills. My bad I believed them and didn’t read the fine print. Turns out my daughter spilled coffee on her computer and it was not covered. Okay, learning experience bookstore is unethical, should have read the fine print. Then I was told they can send the computer out for refurbishment for $ 600 (I rounded off, a little more than that). I was also told it would take 7 –10 business days to have it fixed and returned. Another lie 10 business days later the computer was just shipped out. Very, very unethical. For the amount I am paying for an education there I would expect good business practice. Do not purchase computer equipment here unless you are okay with the fine print and understand that they have no customer service skills what so ever!

I am a current NAU student and have been coming to this bookstore since 2011. Its like any other campus bookstore. It has the selection of text books, all overpriced. It has a selection of clothing and school gear many of which are overpriced. It also has a buyback program that generally pays very little; (however as a graduate student I have found that my books fetch much larger prices). It also has gifts, books, etc.
The selection of stuff is nothing special for a school bookstore, and it works. The staff is usually friendly and always willing to lend a hand if you need it. One thing to keep in mind is that many of the workers are students and I have encountered some confusion or have been charged twice for an item. However these things tend to occur more during peak times which is usually the beginning of the semester when everyone is getting their books.
One thing of note however, is that the bookstore also has a computer store inside where they are certified to fix their computers. It is also a certified Apple vendor, and you can get your Mac products repaired there, The prices are very fair and for an extra fee, they will even give your Mac priority over others. I took my Macbook in and they had it ready in just over an hour, they didn’t even charge the priority fee.
Needless to say I was very impressed, and I would recommend that students take the time to visit the book store even if only to use the computer center there.

I shopped frequently at the NAU bookstore over my tenure in college and currently as an alumni. The only only review for this place was almost five years and it’s one of the typical complaints about the bookstore. I know of students of many colleges that complain of the same thing. There are some books that all bookstores will buy back for a price that is nowhere near what was bought. Since 2010, NAU allows us to rent many textbooks and other classroom books to help bring down the costs.
They have a nice selection of NAU apparel and merchandise. It can be a little pricey, but their selection is better than most places nearby. Workers are always nice and they do a pretty good job handling large volumes of customers.

Love the school. Hate the bookstore. I made the mistake of buying all my books through the bookstore my first semester. Spent hundreds. After that I learned to just buy or rent online. Last semester I spent $ 80 total for 18 credits of classes. Unless you HAVE to have an NAU only edition avoid getting your books here.

First… we’ll rip you off. Then, we’ll buy your book back for $ 10. No thanks!!! I bought all of my textbooks online and sold them back for almost the same price I bought them for.