AT&T

Worked with Cameron and Bob. Both very helpful and professional. Coverage is way better than Verizon in Erlanger. Top notch folks. Thank you.

I set out to AT&T with a list full of questions and no intention to buy. This trip was purposed to gather information for a traveling friend’s iPhone service.
My phone service is with a competitor, so I don’t exactly know where all the AT&T shops are in the area. Fortunately, this one was easy to find, right off of Mall Road in Florence. Easy to spot: yes. Getting in the parking lot, that was another story. I pulled into Florence Plaza, expecting to make an immediate left into the business. No luck, there was median. Turned behind the building and immediately missed the driveway. The entrance is directly behind a stop sign, which makes it hard to get in and out of, especially if oncoming traffic is approaching. Once in the lot, the parking spaces were oddly spaced out, so I had to drive in a «Z» shape to find the front door.
Phew — out of the car. Approaching the building, I couldn’t help but notice the wicker awning above the front door. It looks more like a white, rehabbed Chinese restaurant than a phone store. Inside was clean and roomy; several customers looking at products. A salesman greeted me promptly, listened attentively to my issues, asked appropriate follow up questions, and explained details to me in layman’s terms. He gave me a few options to forward to my friend. There was no sales pitch or pressure to switch carriers. He provided me with the information I came in for and I was out in ten minutes.
I am satisfied with the help I received from AT&T, and how they didn’t launch into sales-​mode when they discovered they weren’t my carrier.
Minus some points for the difficulty getting into the business. Although AT&T is part of a strip mall, none of the parking lots were connected. Instead, they were separated by a one foot strip of muddy grass.