LensCrafters

The opticians at this LensCrafters location are absolutely horrible. They schedule ten minutes for your appointment (even though you are in the office for 1 ½ hours). Rushing through the exam is their idea of good service. Insisting on slower, more careful service seems to really irritate them. Getting your eyes examined isn’t the same as walking into an $ 8 haircut salon. Speed is NOT the priority. So slow it up guys and treat your customers with a little more respect.

I had outstanding service at this LensCrafters location, specifically due to the general manager, Angie. My brother was in the hospital and he had lost his glasses in the accident. Not only that, but he has really terrible vision, and was not able to see well while he was awake. Must’ve been really awful! Anyway, after procuring his prescription from the next-​door optometrist, Angie took it upon herself to not only move forward with having some glasses made for him with his prescription (there was an issue finding him in their system) and hand-​deliver them to my brother in the hospital. She didn’t bat an eye, she just quickly said «I would be happy to drop them off on my way to work.» My family has been extremely busy and tired, needless to say, so this amazingly kind and generous act was SO appreciated, more than words. Thank you Angie.

I just wasted 25 minutes of my life here, not including the time it takes to write this.
It is a horrific business practice to allow a customer to enter your store without acknowledging them. It’s even worse to allow that to go on for several minutes. When the potential customer is morbidly curious, and waits 20+ minutes for any employee to acknowledge his presence, there is a problem. When it isn’t the first time, it means I’m a glutton for punishment.
Lesson learned, again. I’ll spend fast FSA leftovers elsewhere.

Don’t waste your money ! Ophthalmologist informed us they are the worst for screwing up lenses and he is correct. My glasses from LensCrafters are terrible. They make up for shoddy lenses with a large selection of overly priced frames and lenses. After damaging a pair of previously purchased Oakley frames, I returned to the Florence Mall store to swap the lenses into new frames — $ 169.90 for the new frames only. After my new complete set arrived at Costco — $ 270.00, I called LensCrafters to inquire about new lenses for the new frames. I was told they would call me back. They did. They had to have my information in front of them because they knew my purchases. They told me to come in and get their current «50 off lens sale». The said if I waited it would cost $ 190.00 for lenses. I went to the store. They now said lenses would be $ 246.00 at half off. Really. «Oh that was for single vision». They had to know my prescription as I stated. When I said no, they then said «we have a basic bifocal for $ 146.00, which was «half price». There is no half price because I purchased this pair at «full price» for the same as half price lenses.
The idea is to get the customer into the store and high pressure them into a purchase because they know the lenses may not be available at all later.
Believe it or not, Walmart and Costco may the best lenses and LensCrafters make the worst. Your ophthalmologist can verify it. At LensCrafters its all about the $$$.

I called them needing a new screw for my glasses. I told them I had bought glasses there before, but not this pair. Could they fix them for a nominal fee? The man said bring them in we will fix them for free. They did a great job and tightened them up too. Great customer service. They will get my business.