LongHorn Steakhouse

I don’t know what’s in the water here in Florence but it’s definitely not southern hospitality. After waiting 15 min on hold at the only other steakhouse in town, I called longhorn. He assured me it would only be about 20 min. Well. I called at 6:50, then sat at their bar until 7:40… Finally got my food. No apologies, no «the kids meal is on us» nothing but here’s your cold steaks and can I have 70.00? Now the take out guy was kind but obviously not super smart. The manager? Even worse. When I called to complain afterwards, she offered me a «gift-​card». Seriously? Almost An hours wait, and you’re offering me a gift card for $ 20.00? *note: people are the bar ordered food AFTER me (about 15 min after me & got their food and we’re EATING before I got my take out ordered 30 minutes beforehand…)
I said no thank you… longhorn isn’t very popular where I live so that does me no good.
Then I got back to my room… Things are missing, steaks are prepared incorrectly, Mac n cheese is burnt… (See photos) she told me I was yelling at her and offered NOTHING unless I spent ANOTHER HOUR taking care of it & told me if I put a stop payment on it, I would be stealing their food! Cathleen, are you kidding me? YOU stole my money for making me pay for food that I didn’t receive & wasn’t done the way I asked. Guess what, I’ll be speaking to your manager soon enough.

It’s a Longhorns, same here as in Charleston. I’ve eaten here several times while working in Florence. Never great service, just average. Overall the food is acceptable, served hot, tasty. Today I sat the bar so I could get in & out. I had a burger with fries and ordered a salad to enjoy first. It was a new seasonal salad, Beefsteak tomato & bacon salad. The salad was very average, nothing different than a side salad other than 3 tomatoes and a little bacon. I’d never order it again, not worth it. My gourmet burger was good, but the bartender served it right after i started eating my salary. Come on, pace it. So I finished and left, but realized the bartender failed to give me an itemized receipt so I could expense it. I quickly drove back and asked the bartender for it, and guess it was asking alot as he sighed while pulling it up on the register. Then he handed it to me without any apology. That’s the service here… so be ready. Doubt I will be back here, instead I’ll go to the one in my area, in Mt. Pleasant, SC. And I’ll go somewhere else in Florence to eat.

I have given this Longhorn Steakhouse several tries (over 10). My worst visit yet was today. We have never been able to walk in and get a table despite coming in early or calling ahead.
Even when there are empty tables, we still have to sit and wait and wait and wait. Sometimes, we wait up to 45 minutes after being told the wait would only be 10 to 20 minutes.
Last week we waited for over an hour only to find out the hostess had forgotten to put our name on the list. Once she discovered her mistake, do you think she accommodated us quickly? No!
Today, we had to wait in a line that went outside the door just to get our name on the list and we had called ahead. Still, we wait and wait and wait.
As usual, the kitchen was super SLOW putting out food. They get slower every week. The servers have been pleasant but what are they to do when they can’t give us our food?
We waited an hour for our food. There was half an hour between our appetizers and our entrées. People at the tables and booths next to us were complaining (loudly). The restaurant was not as crowded as it usually is on Sunday, however the service was still unacceptably slow.
Items were added to my fathers entrée that he did not order. And, items were missing from my mother’s entrée. It took over two hours to finally get everything right. The manager came out to our table three times.
We could hear the people in the kitchen arguing and yelling at each other. Clearly, there is a lot of conflict in the back of the house.
One of the most concerning issues was the bathroom. Because we spent so much time waiting, we had to use the restroom. I heard one of the other customers complaining about the men’srestroom. I went into the women’s bathroom to find there was no toilet paper, the soap dispensers were open and not working properly.
I checked four different bathroom stalls including the handicapped stall and there was no toilet paper available!!! There was urine all over the toilet seats and the floor was slippery and wet. I am not sure where the wet floors came from and I am afraid to think about it.
I am writing this review hoping a regional supervisor will realize the management needs help– fast. This is the only Longhorn in a 35 mile radius. The restaurant needs to learn to put out food in a timely manner and most importantly, this restaurant needs to be clean!
It would also help if the management would figure out how to seat and feed people in a reasonable amount of time. It takes hours and hours just to serve an appetizer and an entrée. I could’ve eaten seven courses in the time it took for them to serve us one course.
I know this restaurant is close to 95 and is conveniently located, but keep driving! The food is good, but the experience and the lack of cleanliness will leave a bad taste in your mouth.
— I spoke with another manager named Kathleen who said that they are trying to get better.
— loan rates to be seated at times
— Long waits for food
— Messy bathrooms
— The shower was left on the ground shrimp
— Often, orders are wrong
+ sweet potato
+ parmesan crusted asparagus
+ strawberry salad
+ steaks are juicy, even when well done
+ Great place to get «to go» orders
+ cupholders
+ very big menu
+ lots and lots of food choices

I gave this Longhorn another try after a bad experience back in May. That one led to the manager offering me a gift card for a very overlooked steak. This time was no better. I arrived a little late after a long day at work. I ordered my usual 12oz prime rib medium rare. However, when the steak came out, I looked at it in disbelief. The steak was quite thin and very narrow and probably wasn’t more than 8oz. However, it was the CONDITION that the steak was in that was so bad… You know when you microwave a piece of meat and it forms a crust on the meat itself? Yeah… That’s what this looked like only worse… To add insult to injury my mashed potatoes on my plate weren’t even hot enough to melt the pat of butter that was on top of them! The bartender that was serving me I think was embarrassed about how the meal looked because she sheepishly hid in the back until I pushed the plate away from me. The final straw is I sent a survey in to let the management know how bad this meal was… And it’s been 5 days with no response… Go spend your money at Outback, quality and consistency is much better!

Food was great but the service sucks period. I love supporting Florence businesses when I come home but I will NOT be returning to the Longhorn Steakhouse in Florence!
I just returned from dinner with a party of 10 for a birthday party. It seems this Longhorns is definitely not equipped and prepared to accept parties greater than 4 – 6 people. I called ahead 30 minutes prior as well as spoke with a manager to confirm seating. We were seated at the time desired as well as given 2 servers.
Seated at 630 pm and didn’t receive food until 0815. However, food was warm but 4 of the 10 orders were incorrect. They were very uncoordinated and the confusion showed when food was delivered to our table that we did not order twice.
It concerned me that they didn’t even offer a military discount. I’ve been to many Longhorns that offer 10%. This only matters to me because it clearly shows they are not a military-​friendly business considering the number of veterans in this area.

Worst meal yet at Longhorns — don’t plan to revisit.
Smells of Mildew throughout the restaurant. That should of been our clue to leave. Steak came out way over cooked and dry. Manager came over and offered to bring out another. The second steak was still overcooked (not a much as the first but still over cooked) and fatty. A «sorry» was given but no discount offered or given. Very disappointed in Longhorn’s Steak house.

I have always loved this steakhouse, However, my last trip was a huge let down! The food was sub-​par, 30 min for a tea refill and never really knew who was in-​charge of our food service. The seats were worn and torn. The excuses were because they were too busy, but they were only a third full. Bathrooms were nasty and then when the check came it had a recommended tip on it. It may be standard these days, but I don’t tell them what to charge, why should they tell me me what to tip? Especially when I really never knew who was waiting on us.

Wow this place really has issues from management down. We had a party of 5 come about 20 minutes before closing and we are treated like absolute garbage. And not from the waitress but ever single other staff member including the manager Pierre! I have never felt this kind of disrespect from a restaurant in my entire life. Unfortunately this experience has caused me to never support longhorn ever again.

By far, the worst experience I’ve ever had in a restaurant. To make matters worse when we complained to the manager he brushed us off with a sarcastic smile. Not interested in appeasing his customers who were all prepared to spend money. Pierre was the manager on duty, and for me who was raised in the restaurant industry, I would never hire him for any position let alone management. Super unqualified and unprofessional. Never again will we visit here again.

This is my boyfriend’s favorite restaurant in Florence! He swears by the Parmesan Crusted Chicken. I on the other hand am a steak lover! The steak is very good, but it could use a little more seasoning for my taste. For lunch they serve these delicious sandwiches and I’m pretty sure I like them all. The salad is always really good and fresh. The only downfall is this place is BUSY, so be prepared for a wait. I have sat at the bar to avoid the wait and this isn’t the place to do bar seating if you’re going to eat a full meal. The bar staff is always super busy.

I came to the restaurant to eat dinner with my husband not AFTER my husband had finished his meal. Cooks need to learn how to cook a steak how it is ordered. Definitely not impressed. Probably won’t be back.

First off I would like to say that this has been a common experience the past few times I have eaten here but last night was the absolute worse I have ever been treated by a restaurant. First since the managing and server practices that have recently been changed to enforce a 3 table rule to the servers is atrocious. The only thing this causes is a longer wait time for your customers. This is always an issue because it seems this particular restaurant is always severely understaffed. Wait times of an hour are common now where before they were only 20 mins to 30 mins. Now for the ugly part. I spent an hour waiting for a table when there were plenty of open tables available on the establishment. However due to understaffing and 3 table rule enforcement everyone had to wait extensive times to be sat. When we were finally sat despite the 3 table rule it took 15 minutes for our server to offer us out drinks. We ordered our drinks and food at the same time due to the delay. 45 minutes later our food arrives and it is cold and improperly cooked. My friends salad had topping s that she asked very kindly and multiple times to not be on her salad. My steak was cold and my mashed potatoes where cold. The steak was cooked medium instead of medium rare. I also received an order of steamed broccoli hat was absolutely covered in salt. Completely inedible. At this point I received a call from a friend and she asked if she could join us. We had available accommodation at our table so I told her to join us. I have my server heads up that we would have another guest joining us. She never brought silverware to the table. My other two friends had to leave so they requested their check. (as they run a restaurant the proper way and have to wake up before the sun rises to prepare for the day.)Once my friend arrived I had to flag my server down so that she could order her drink. I told her when she arrived that the service tonight was subpar and infuriating and that she should not get hopes up for a good experience. When my server finally returned with her drink she ordered lamb chops and begged for them to be cooked well done. I also placed an order for an alcoholic beverage. 40 minutes pass and her food is brought to the table. Her lamb chops are cooked medium rare and she loses her appetite. My alcoholic beverage has yet to make it to the table despite no one at the bar and most customers have already left. It is 10:30. She brings my beverage and i immediately drink it as fast as possible and request the check so that we may leave ASAP. I am unsure if I will be returning to this restaurant in Florence SC. Also I did speak to the manager that was on duty that evening while we were waiting to be seated, along with a ton of other people. His excuse for the poor service, long wait times and empty booths was that and I quote «if I seat you then the servers will not be a ke to accommodate you properly to ensure a quality experience». I asked him upfront if they were short staffed and that this is why there were so many empty booths. He indicated otherwise. His excuse is completely paltry as we still had a poor experience due to terrible kitchen and waitstaff service. I know many of the waitresses here and I have never been treated this way. They are also not happy with the current service that is being provided at this establishment. Writing this review has reminded me of my poor treatment and confided my confidence that I will not receive proper treatment at this establishment as I use to. It is a very sad thing that I will have to drive to Columbia SC to find a quality steakhouse to eat a good steak.

I don’t regularly eat red meat, however on this rainy Sunday in Florence SC I was just hankering for one. I came to Longhorns. Ordered the white cheddar stuffed mushrooms, strawberry salad and steak.
The steak was overlooked, however as soon as I cut into it the waiter came directly back to my table and said, «I can tell by your expression that the steak doesn’t meet your expectations.» I said, it’s fine. A second or two the manager approached my table and said, «we want you to enjoy what you ordered.» Again I said I would keep the steak but as soon as I put two pieces in my mouth, I knew I wouldn’t eat it. I dreaded the idea of giving it to the puppy. My server came back by the table and saw the steak pushed to the side and said, «absolutely not, let’s get you another steak». The manager was supporting him all the way and said … It’s not a problem ma’am. They brought me a delicious perfectly cooked steak. I appreciate this service because it’s NOT normally what you get from restaurants. It’s the best service that I’ve gotten at any Longhorns that I have gone to. Yup when my steak hankering kicks in again — I will be back to Longhorns !

Enjoyed steak and lobster at the bar. The lobster wasn’t the best, but I wasn’t trying for a stellar night out. The steak was good and I could eat asparagus all day. Wine was ok too.

Me, my wife, and kids went here tonight for dinner. The waitress we got was horrible. She refilled the drink once the whole time we were there. The food was still great when it was correct. I had to send my order back twice. I had initially ordered a ribeye with loaded mashed potatoes and cheese and bacon on the steak. First time I got the food, there was nothing on the steak. Second time, she changed the potatoes to just sour cream and chives but still nothing on the steak. So, I asked to speak with the manager who did end up rectifying the situation by making our whole order free which is why they still get 4 stars instead of less.

Super fast service, even on a busy night. The waitress was friendly and the place was very clean. Unfortunately, they forgot a couple of our sides and our appetizer. The food we did get was good, but not great.

Walked in to get a table for one. Was told I would need to wait for about 5 minutes and was given a buzzer. Looked inside and restaurant was empty. Told them no thanks and walked out. Went to outback across the road and was very warmly welcomed and sat down instantly.

The key is to get there early on the weekends. Located off I-​20 and surrounded by hotels and shopping centers this locations fills up. Food is good and the servers are friendly.
Biggest problem is they are forgetful
Party of 5, and they did mot have a round table. Sat us at a rectangular table with one seat in the isle. Forgot to bring the soup for one member, delivered 2 meals without knives, and never filled the water glasses.

I am rarely pleased with the service. Very slow at times. Food is always up to Longhorn standards but for the price it doesn’t compare to Outback.

Best White Peach Sangria ever!!! The waiter was friendly and helpful. He made excellent recommendations.
The prices were a bit high for just a steak and one side. Salads costs extra and if you want asparagus as a side item, it cost extra too!