Sprint Store

Horrid customer service. Came in last night to get the 6s plus. Told the check in guy only to wait 45 minutes then be told they don’t have any. Made appt for today. 30 minute wait and still haven’t been seen. Save yourself some trouble and buy them online.

Absolute joke, worst customer service. Instead of listening to the customers being rude is the the vibe I get. I couldn’t imagine working there based on the product offered I’m sure they deal with constant complaints. But, if your going to be employed there at least show some interest in customer service skills. I am also no longer a customer and I will never suggest anyone go to that location or consider Sprint services again.

Should have come to this store first.

The Sprint store in Florence, Ky is refusing to offer a credit that I qualified for. I was told that it was discretionary and they did not need to offer if they didn’t want to, even though our company Sprint rep verified that I was qualified for this credit. This is dishonest customer service practices. They wouldn’t return my phone calls, even though I would call once a day for over a week and was very polite, in an effort to put me off. Please take your business elsewhere. Don’t lose out on discounts because they want to save a buck.
I would give no stars but sadly that’s not an option.
To follow up ~ After an email from corporate, the Florence Store still would not issue the credit, and didn’t even bother to have the manager call me, but instead had an employee call to tell me they stood by no credit. For those that believe this to be sour grapes, the Sprint rep from my company sent it higher up and I was given the credit. The store was dishonest in not honoring the credit for new service and made excuses to get out of it. Really disappointing to see them do this to customers. I won’t shop at this store again and will do my homework so the next one won’t have a chance to try to rip me off.

Horrible, horrible, horrible customer service. Walked in, the person that checks you in was on the phone. I was not spoken to at all until I went up front to see if I needed to check in for a return. He said yes after he had checked in the 3 others that walked in after me. After standing there for 20 minutes with my 1 year old without being acknowledged, I asked a woman if she could just return it for me quickly. Her response was no, that I had to continue to wait. As a former employee of Sprint, I find this unacceptable. Their sales goals were clearly more important then customer service.