LensCrafters

I’m only giving them three stars for their extensive collection of eyewear. However, that’s all they are good for as their customer service is horrendous. I walked in and it took 10 min for someone to approach me. By that time, I had already chosen a few frames I liked and wanted to know what sizes they were offered in, but all she cares about was telling me about the LensCrafters company. Lady, I don’t care. Then she refused to check sizes saying she would need to see my RX first. Then she proceeded to ask me what I did for a living. HOW is that pertinent to the glasses I KNOW I want?! After she checked a couple of glasses for me, another lady walked in to pick hers up. She chose to help her, so my daughter and I left. I went to Pearle Vision across the street where they were MORE than helpful and my husband I purchased 3 pairs of designer glasses. However, to top it off, when I got across the street I realized that she still had my RX. I ran back over to get it and walked in to her STILL helping the same lady and she said «you left it over there on the counter.» Excuse me? *I* didn’t leave my RX anywhere, YOU took it from me! I was appalled. I would never choose this LensCrafters for my glasses. The family owned Pearle Vision across the street was AMAZING and even stayed an hour late to help my husband and I choose the absolute best glasses. They have ALL the same brands and can even special order different sizes that LensCrafters can’t.