Chili’s

When going to write this review I was very surprised at the star rating I actually had a great experience the other day at this restaurant some of the best customer service I found at restaurant since we moved to Fontana our server was named Janet she was amazing on top of everything never had to ask for extra drink also very impressed with another waitress by the name Jackie came to our table and said let me know if you guys need anything as well I’ve never had two waitresses do that at one table before very impressed I look forward to going back and getting the best service maybe you guys need to ask for Janet or Jackie the food was great lunch prices are affordable I think you get a good amount of food as well very impressed that you get a soup with the lunch special I recommend the carnitas fajitas they were delicious

MSG, MSG, MSG… I ate here a couple of months ago and got really sick with the symptoms of MSG poisoning but I blamed it on something else. Went back last night and got sick again with the Same exact symptoms. After not being able to sleep well and tossing and turning all night I realized it may be because they overload there food with MSG which they claim they do not or some combination of ingredients that they use that caused me to have such a negative reaction to their food. Sorry Chilis you will not be getting any more of my business until I figure out what you are doing that made me get sick.
BTW very slow service for a un-​crowded restaurant at 10 pm at night. Took better than an hour from the time we got there until we left. About half of that was waiting to order, waiting for them to bring food, and waiting for a check.

I came to Chillies for dinner, not expecting too much of the food, since it’s a chain restaurant. I started out with chips and salsa. Both where smothered in salt. I asked for less salted chips and they came out the same. I tried asking for unsalted chips and what I got was a basket of chips so shiny from oil, they made MrClean’s forehead look dull. Yuck.
For the main course I ordered the sirloin steak. The mashed potatoes on the side where cold and the steak was so dull and tasteless, I had airplane food that tasted better.
I will not willingly return to this Chitties.

Worse and worse every time we come and now we will never come back. Asked for a med rare steak got well done. Again. Our waitress never put In our app order. Hard to figure out how a corporate place could go so down hill. 3 strikes in a row chillis you are out

As expected from a chain joint, except service was a little slow

Beside the wait for seating on the weekend night everything I will say was great friendly hostess Amanda and her partner Joe were very helpful friendly and great service the food is good specially the Grilled con Fajitas.

I eat here alot and i order to go mostly. This chilis has terrible parking and they have 2 spots reserved for to go customers but customers dining in often choose to fill these spots and chilis does nothing about this they dont get them towed or enforce company policy at all so if you order to go here plan on walking far because theres other inconsiderate assholes eating there that feel they need the spot more then you do

Make sure to check you portions before you leave with your to-​go order. My whole family ordered to go and my portion was much smaller than two other family members that ordered chicken. My portion looked like the rib meat that is attached to the chicken breast. In the future I will make sure to double check all orders before leaving.

Average food and ok service. 2.5 It’s Chilis and they are a solid «c». They do have a decent bartender so we actually enjoy it more as a pub than an eatery.

Food is eh, typical Chili’s. Service was expeditious and friendly (Bri? 5 Stars). Place is Fing filthy. Scum and fingerprints on kiosks and Bartenders POS and the cash drawer (thick scum on cash drawer) YUK. Bar top has crumbs and is sticky, chrome display for beer taps has filthy streaks as if wiped down with a dirty wet towel. Music is good screens are abundant. These managers are either deaf, dumb, or blind. This Chili’s could be a gold mine (further than it already is) but the managers have no clue about managing a restaurant. I’ll give them some advice: Sales, customer service, and CLEANLINESS!!! Sales are good, customer service is good, CLEANLINESS IS A 2 out of 10. Who wants to eat at a filthy place when it only adds about $ 12/​hr including labor burden… MANAGEMENT: your customers deserve better, pull your head out and get with a cleaning program!!!

Where do I start.
After repeated times to this location and restaurant. Very little ever changes. But the negatives grow .
At the beginning ’ and completing dinner ’ we discussed the meal and lack of taste and disappearance of the waiter or waitress .
Now ’ the words «what a waste of money and time .and we’ll never go back. After a period of time and the recent remodel and menu change we tried again .
Can ’ things really get worse .
Being a foodie ’ and into food and people, this new remodel and menu, have done nothing to improve its food falvor or client interaction .
For me ’ I’ll continue to drive past and spend my money on greater establishments.

At first there was a mix up with wait staff. We waited too long for our order to be taken. After that everything went good. They have the best rib eye steak. Enchilada soup was so good. First time I’ve been to Chilis, I would definitely come back and recommend.

Our wait time was around 30 minutes and they sat a our group if 7 in a very small table for four five at best. It was ridiculous and embarrassing. We didnt even mind the wait since it was a friday night but to sit us in a table where we did not fit was not professional. We ordered our appetizers and when it was time to order our food we had to separate into two tables because our food didnt even fit. Im outting three stars because our server was really nice but not attentive. He would check in to see if we needed anything but then would not bring it. We asked for drinks and water with limons on the side. He never brought them and we asked three or four times. The food was very good and that is the only reason i would maybe come back but the customer service was not good at all.

Grilled tacos to go Black Beans Mac & Cheese and salad side of Chile Lime Rice, way over rate.
You get very little fish on the tacos and just a little sliver of what they call avocado. The rice taste more of like sage rice than Chile Lime. The Mac & Cheese sauce should be a little more dense. Cheesy fries while go flavor if you get it to go it sticks real bad to the foil, better of if it was in a cup
Not one of favorite places to go.

We waited 45 mins to eat. It was on a Sunday night, not too packed. They never came by again to ask us if we wanted a refill or just to let us know how much longer our food was gonna take. Never coming here again. Service pretty much sucked.

Service, parking, cleanliness, food. …all average. I really wish it was better. Food always arrives cold. .ridiculous.

From 1 to 5 stars… well, a negative 3 would be the best I would give! Absolutely aweful service, apathetic management and over 45 minutes until the food came…1 plate at time. If not for my mother and wife, I would have left 20 min into it. No excuse or reason, nor explanation for anything. I know I know, «maybe it was busy». Nope. Our party was 8 people. More than 4 other parties of at least four were seated AFTER us, served promptly and left BEFORE any of our food came. Oh, I forgot, that was also the case with the party of TWELVE ate and gone in less than 45 min. Again, arriving AFTER us. NEVER AGAIN WILL WE BE PATRONS AT THIS LOCATION. This is just my rant because I know that they couldn’t give a rats butt if the lose patrons. But at least there’s no waiting for drinks in the bar.
Sincerely,
Disappointed and PISSED!

WILL NEVER GO TO THIS CHILI’S EVER AGAIN.
Horrible service. We had two servers helping me and my fiancé. The servers asked us if we are ready to order before we even peaked at the menu. We felt rushed to order. When we finally ordered an appetizer and two entrees, our entrees came first and the appetizer arrived when we were just about finished with our meal. The servers never asked us if we needed refills after passing by our table multiple times. The manager became involved with the late appetizer and comp it for us, and the manager offered us refills. The refills NEVER came. I hope this place goes out of business and they make it into more parking for the Stater Bro’s and 5Guys.

We randomly stopped at this Chili’s location for lunch when driving through the 15. At the peak lunch hour it was completely packed and we had to wait about 10 minutes to be seated. We got a bunch of stuff from the menu starting with the Triple Dipper ($ 11.99) with two orders of the roll and one order of chicken wings, chicken and steak fajita ($ 13.99), chicken and salmon custom combo ($ 17.99), soup ($ 3.09), mango chicken ($ 10.59), Quesadilla salad with avocado ($ 11.99) and finally chocolate molten cake ($ 7.19).
Taste-​wise the rolls in the triple dipper were good whereas the wings seemed stale and tasteless. The chicken and steak fajita was delivered to the table sizzling, but it lacked any pazzazz. At least it was properly seasoned and edible. Surprisingly the best thing served to us was the salmon in the combination entrée. It was cooked just right ensuring a moist and juicy bite but the chicken in the combo was dry from being overcooked. The chocolate molten cake was Blahh.
Service was a bit slow but it always feels that way when you are hungry. Pricewise also it was not too bad for a sit down meal. What would sum up this experience would be boring. Everything was passable. Nothing stood out nor was it bad enough to be sent back. I haven’t been to many Chili’s locations and after this visit I’m pretty sure that I’ve not missed much.

Bad service, slow. This place makes the DMV look like a McDonald’s drive thru. I do not know who is the manager nor the kitchen cook but some major issues here. If you read the Unilocal reviews, the biggest and most consistent complaint is about bad service/​slow food. Unfortunately, I agree.
Chil’s food is Chili’s food, you know what you are getting.
However, the service is very poor and needs some serious changes.
My advice: Go elsewhere unless you feel like waiting 2 hours for mediocre food.