1-800-PACK-RAT

This company uses high pressure sales tactics, and has a «nonrefundable cancellation fee» of $ 250. It is impossible to get a quote without agreeing to a purchase. Our condo association bylaws forbid placing a mobile storage unit in the parking lot, which took us some time to find out. In the initial call to the company, I was told we would be charged if the unit was canceled within 5 days. I canceled on May 5 the delivery on May 9. When I called to cancel, I was not informed of the $ 250 fee. It showed up on our bank account and caused it to be overdrawn. The company is now saying we forfeit the $ 250. After I talked with Pack-​Rat, my husband was told by a friend with considerable experience in mobile storage that the only company to go with is PODS. I can’t say whether that is true, but I know our experience with Pack-​Rat is unsatisfactory. Update: I received a call back. They couldn’t find our original agreement, so the money has been refunded. Of course we are out the money for the overdraft. Be careful when dealing with this company.

We have just finished using the pod. The experience with delivery, set up and return was flawless. They were so easy to work with and the price was right. We ended up using the Pod for an Estate Sale and it was a great success. The Pod was used as an additional shopping area. We needed to thin out items in the house so shopper could see all that was available. When the day was done we simply stored the rest of the items on the lawn, locked the door and were ready for another day. Perfect. Woodstock Auction Company, LLC were our Estate Sale Company and Auctioneer. It was their idea to get the Pod and all went very well. I recommend both highly!

Talk about great customer service! This moving experience has been great so far thanks to 1800 pack rat and ²⁴⁄₇ movers. Jeff, the delivery guy, was great. He showed up on time and put the storage unit exactly where I wanted it. Then he picked it up as soon as I called him to tell him it was ready. They don’t usually do same day pick up, but they kindly accommodated me. We will definitely use them again if we ever need a storage unit. Also, their prices were about $ 150 less then PODS.

So, my life is in limbo right now, and I need to be mobile. So, I needed to put my stuff in storage. I didn’t get along too well with 1−800-PACK-RAT online customer service, but when I called the local Forest Park location, Kent was on point and gave me the best deal out there. Not to mention, when my storage container was delivered Otis, the driver, was hospitable, on-​time and spent time leveling the storage unit on the uneven driveway of my loft. I recommended them to my neighbors, and they used them too. A lot of people were moving out of my lofts due to the increased crime. So I’m sending a lot of business their way. I also used Caring Heart Movers — ask for Bernard to pack your POD — he’s amazing.