H & R Auto

My Acura wouldn’t start on cold winter day. H&R towing truck arrived within 15 minutes. They jump started my car and replaced the battery. I was back on the road within one hour. Thank you for the great service!

Another biased brother review; I worked at H&R for a few months and also have had all my car repairs done there. Now that my two oldest children have their own car they ask «where they should go». Without hesitation, knowing that their car not only will be repaired properly but will be safe for them when done. H&R does a safety check on every car. Weather it’s major mechanical, an oil change or new tires H&R is honest and thorough. I have a good friend that does not hesitate to bring his cars there. He tells me «it’s easiest enough to have H&R pick the car up with one of their tow trucks and do the repairs. Honestly, if I wasn’t related they would get a four star review from me anyways. So enough about their repair service, I have seen first hand how they treat the customers with respect. They take the time to explain what is wrong and their options. If you have to leave your car they can arrange a ride for you.
I agree that car repair shops get a bad rap, but you don’t have a following like H&R does if your not honest. They have lots of return customers because of the great repair work and excellent customer service.

My car got stuck downtown in a virtually impossible spot to get it out of during rush hour under the EL! The owner and tow truck driver both assured me they could get my car out no problem. The driver gave me a ride back to the shop and was extremely friendly. The best part about the situation is when I arrived the owner was very sincere and down to earth about my situation.
I have also brought my car to their shop many times. For me personally, I get nervous bringing my car to an auto shop because I don’t want to be over charged. I can confidently tell everyone the owner agrees with this philosophy and will tell you the cost and work with you to the best of his ability! He understood my frustration with auto shops and at the end of the day seems to want to help people!
Hope this review helps!

I really wish I wasn’t one of the owners brothers because this might seem biased. However, you can’t lie about facts. I currently have four cars, one I can’t bring because it’s new and all maintenance and repairs are covered by the manufacturer. My other three cars, ranging from 90,000 to 140,000 miles have been going to H&R for forever. I have to be their best customer! They always fix what’s needed and tell me if they find die thing else. They are quick, clean, and thorough. I always recommend them to friends and have NEVER had somebody I referred that hasn’t been pleased.
Car repair shops have a bad rap… many for very good reason. You can trust H&R!!!

NICK IS GOD SENT!
I’m so upset with myself for just now realizing I have never written a review about HR towing and especially Nick. Let’s flash back about a year ago:
My husband, my two year old and I were going through the McDonald’s parking lot on Madison when we hit that huge pothole that used to be there. When we hit it our ENTIRE tire came off, the joints, control arms basically the entire shebang. (we used to drive a piece of crap car) We called HR and they towed it to the shop down the street in a timely manner. Now going into that whole ordeal we knew the car was messed up. Nick being the great mechanic he is gave us the best price fixing the least the would make it run safe for in my opinion a good price. This is what we asked him for. He also gave us a list of everything we may want to fix in the future. We get the piece of crap car back and it ran great! Until we got rid of it.
About three months ago:
We brought our 07 Pontiac Gran Prix in because when we bought it the only issue we were aware of was that the main headlights do not work but the brights do. After coming up with our own temporary fix of Plasti dipping the lights white to dim the brights we finally brought it in to get fixed. After laughing at my husband for about 5 minutes (cause I mean it was pretty funny) he said he would see what was wrong no problem. Now this is after the previous owner had taken the car to MANY shops and they all could not figure out what was wrong! Nick got the lights to work no problem, affordable price and wipe the Plasti off.
Two months ago:
We were parked on Madison when my husband put in oil without a funnel ._​_​_​_​_​. Naturally some slipped causing our serpentine belt to slip off. We spent an hour with people trying to get it back on and when we failed we hazardously drove it to H R where Nick said he would put it on no problem! Not only that but it was free of charge.
We have never had a good car repair shop before HR. This entire shop are honest hard working people who are straight forward. We do not have much experience in reasonable pricing but to us their prices are good! I know a lot of people complain about towing but sit in their lobby for ten minutes and you’ll understand why it takes a long time! They get calls literally every three minutes. I will continue to recommend people to this repair shop.

Got my car towed here on Monday ⁵⁄₁₁ around 7:30am. My insurance, Progressive, covered my tow and chose them because they were the closet, available place to me. My insurance followed up with me about the tow and I let them know about my bad experience with them. The dispatcher convinced me to come to their shop and sold me on their great customer service and he initially made me feel comfortable on the phone. I get there and it’s another story. My car seemed to be overheating and after keeping my car for 6 hours they could not figure out why. I talked to a bunch of different people on the phone and they all said different things: one guy says there’s nothing wrong, another guy claims my car hasn’t been looked at yet, another says he doesn’t know. I get back there to pick my car up, nothing has been fixed. They have no solution or nothing for me and charge me $ 48 basically for wasting my time. The next day my car is still having the same problems and overheating. H&R Auto wasted my day by keeping my car for hours and then they didn’t have a clue what to do with it. I don’t know what I was charged for because they did nothing. Won’t ever be back.

Took my Acura in to replace the alternator. Not only did they replace it but also replaced a missing fuse, installed an air filter I had purchased but didn’t have time to install myself, put air in the tires and who knows what else all at a great price! I’ve been looking for a long time to find a good mechanic that I can trust. This is my new go to spot!

Unbelievable service!
I work in Lincoln Park, but live in Elmhurst. My car would not start on Sunday night at work — lights and radio would turn on, but engine would not. I called the insurance company to set up a towing service for Monday morning. However, the garage at work has a very low clearance height: read 6 foot max. The first towing company was no good. Once they realized their truck wouldn’t fit, they split fast. We called our insurance company back and explained to them the struggles of getting my car out of the garage. They called and sent over H&R. At first, they said it would be about an hour. Well, it took about three hours for them to get to my garage. Once they saw the low clearance, they said their truck wouldn’t fit either. But, instead of leaving us stranded again, they came up with an alternative solution. They called over another car (Ford Escape) and chained my car to the back, put it in neutral, and muscled it up the 2 very steep ramps! I couldn’t believe it! I honestly thought I was going to have to leave my car in my work’s garage for an indefinite time period. They were very nice and kept ensuring me they would get my car out at any means necessary. Plus, living and working so far away from each other, I was dumbfounded by how little they charged! Definitely recommend this company to anyone who needs tow service!

H&R is the most honest, fair, and efficient towing/​mechanic shop I have ever dealt with. They genuinley care about getting you and your car back on the road safely without trying to gouge you on unnessary fixes or mark-​ups. I will only bring my car here from now on. A trustworthy mechanic is a HUGE weight off my shoulders. THANKS H&R!

I was referred to H&R Towing & Auto Repair by my insurance company. My car was overheating and needed to be towed to the dealership. Edward from H&R called me as soon as I got off the phone with my insurance agent and told me he is dispatching a truck to pick up my car right away. He called me again when my car was picked up and dropped off. I could not be happier with the service I received.

the worst customer service, their towers do not know where they are going! i got rude phone calls from them that their driver is searching for the place 45 minutes to drop off my my car and he was right next to it the whole time, bad attitudes and accused me of being rude the worst service ever i am reporting them to my insurance company

Do NOT use this towing service!!! They are horrible and have damaged my car twice. If they damage your car they will not care and they will not pay. I do not know who they hire, but they seem to just get people off the street. The first time I called them to tow my car to a dealership because I needed my key replaced. When the car came off the truck the bumper was flexing a lot and there was a huge crack where the chain was. The owner Larry will deny, yell and hang up the phone… These people are trash. They caused 800 dollars in damage the first time. The second time they were attempted to illegally remove my unticketed car. I saw them hooking it up on the street and they just started. I asked the driver what he was doing and to remove the chains. He ran into his truck and floored it… You do not have to tow trucks for a living to know that this would work out. He ripped the bumper off my car and caused damage under the vehicle. He seriously was attempting to drag my car through the street!!! Ronald Heaver, the drivers name on the police report, must have been under the influence or terrible at lifting a car onto a truck which is probably his only job. This time it was $ 2000 worth of damage. They will wreck your car and not even apologize. So PLEASE avoid, there are many other companies that will be careful and if they do make a mistake they will take responsibility, that is why they have insurance. These people are the worst, and hire on whoever it seems. Anyways looking forward to my insurance company suing them, should be fun!

Rafael responded to my call for a tow in a very timely manner. He called and said he was running late, even though he made it in less than the hour we were estimated. When he got to my house, he asked me to turn my car on, and actually got my car running! He followed me to the mechanic and even gave me a ride home when he saw me walking back from the mechanic. I immediately called H&R to tell them how satisfied I was with their services. They were friendly, extremely helpful, and very prompt. I would recommend them to anyone.

I’ve been using these guys for years. Started with a day I needed a jump start (coldest day of year, had 2 yr old and baby in the car too! they were quick and so helpful). Over the last 4 years, they are always able to help quickly and with great advice — even told me to go to the dealership once since repair would be free. Thanks Larry and Nick! Always a pleasure.

We have been doing business with H&R for several years. They are extremely honest, affordable and great at keeping our cars in great shape. Awhile back, we thought our pick-​up was in need of a tune up. We got call that we could come and pick up the truck — no tune up was needed. They could easily have done the worked and charged us, but didn’t. Larry and his crew are hardworking, nice guys. We would not take our cars anywhere else.

Do not use this towing service!
I called at 10 am and asked to have my car towed at 1pm. They said they would be there between 1 and 1:15. I called several times after 1:30 and they said the truck would be there shortly. Driver arrived at 2:00

The worst customer service experience I have ever had! My auto insurance company patched me through to these people, the man on the phone started out being friendly he said he didn’t have anyone who could help me in my area. All I needed was a jack. He said that having someone come out was gonna cost me 85 bucks, I wasn’t expecting such a heavy fee so I laughed because I can’t afford that. He immediately got defensive and started to get rude, I tried to apologize for my instant response but instead of hearing that he just hung up on me. Come on, that is really unprofessional

I have to thank Larry and Ron at h and r towing. My car’s ignition was stripped in my tiny parking lot in a condo building with no ability to steer or put it in neutral not to mention I had two nice cars tight on both sides of me in the garage. I had one towing company called wells towing that was extremely unprofessional and looked at it and said they were unable. Then h and r came and tried everything in their power to get my car out. They were determined to get my car out despite the challenging circumstances. They were excellent in every way and I hope you call them if you are in need!!!

I had never used this local towing company until my car was in an accident in Forest Park. They towed the car to their lot and when it looked like it was going to be totaled by my insurance company drove me to their lot (offsite from their main location) and waited while I emptied my sweet car out of 13 years of clutter. The driver was «LA» and he could not have been nicer and more patient when I had to go back in twice! Then, after all of that I realized my mom’s rosary was hanging on the mirror and «Tracy» said they’d go back and get it and I could pick it up after the weekend. This is a great company in Forest Park that many many peopel rely on for car repair. I have not gone there for that, but my daughter loves the place for her VW and Larry, the owner is very responsive and friendly.