Dunkin’ Donuts

I needed a quick breakfast on my way to an appointment. The gal at the register was really helpful and knowledgeable. They did a substitution for me with no problem. I also ordered a coffee with one of their turbo flavorings and being a person who doesnt really like coffee (I just want the caffeine) it actually tasted pretty good. All in all it was a great choice!

Stopped by at 9:35pm to grab coffee before a night shift. All the lights were off and the lot was empty. I would say maybe the hours listed are wrong but based on other reviews of this place they probably all just left early…

Store closes at 10:00pm and yet 10 minutes before closing they have no coffee?!? WTH Are you not a coffee shop? I could understand if I was trying to order 10 minutes after closing but to get denied before closing on a major staple of your business … Shameful. I’ll stick to my local Dunkin, they are amazing.

The donuts are good, sure, but I’m not impressed with DD’s coffee selections (talking black, straight, unaltered brews). You can either choose a light or dark roast. C’mon. even adding two more options like the hazelnut roast would earn DD another star. Also, I seem to always pass the original entrance and have to double back from the VW dealership entrance. err.

I’m not sure why this location has gotten so many bad reviews. The staff is very friendly, the service is quick (even with a complicated order), and the iced coffee and Munchkins tasted great! And I am saying all of this as someone who once lived in New England, the main hub of Dunkin’ Donuts. I will definitely be returning and recommending this to friends.

Stayed open a little past 10pm for us. Very nice of them. Unilocal says open to 11pm, but it is 10pm now.

Seriously…
Today is national donut day., so free donut with a purchase of any drink. I order a combo meal with medium drink, and a sandwich and hash browns for my boyfriend. There were only ¾cars in front of us, so not a big deal. Took way longer than it should have though. finally place our order. They were out of all donuts but glazed or chocolate icing. I understand it’s donut day so it was fine but disappointing (they should be prepared knowing they are giving free donuts so should have stocked up, but whatever). I asked for a chicken bacon ranch on a preztal bun (only ordered for the bun lol) but of course, they were out of pretzel buns. So instead I asked for it on the bun it usually comes with (later looked it up, it’s a French roll). The employee didn’t know what it was… and didn’t offer it to me… said crossiant or bagel. So I got it on a crossiant. Boyfriend ordered chicken salad sandwich. They didn’t inform us until we got to the window and they rang us up that they are out of chicken salad… so he ordered the same as me since he no longer had the menu board. He did not want a drink bc he already had one in the car, I asked if he could still get a donut since I actually purchased a combo meal with med drink and a 2^nd sandwhich with another order of hash browns, he just didn’t want the drink. They said no, big surprise. Waited probably at least 20mins or longer for the whole process since pulling in the drive through. Paid $ 14, seemed a little high, but didn’t question it bc of the line behind us. When we got home I realized I was never given a receipt to check it was rung up right. Also saw the «chicken» on my sandwhich was literally the size of an oversized chicken nugget, same for my bf’s. it was seriously so small (I lived off of DD back on the east cost, it was 24hrs right down the street from me and have never had a shitty experience or piece that small, ever). Then as I started to eat it… there was NO ranch on my chicken bacon ranch sandwhich. Or my boyfriends. Instead there was a honey like sauce we didn’t ask for on both of ours. Lastly, my coffee did not taste like chips a hoy what so ever! It looked and tasted like a regular iced coffee. Wasn’t even darker like in the picture. And worst of all, it was CRUNCHY from all the SUGAR! Eww. I could literally see about half an inch of sugar at the bottom of the cup. I’ve never had any problems with any DDs on the east cost but have had bad experiences every time I’ve gone here. coffee was crunchy and flavorless/​watery at he DD in Windsor as well. I was so excited they were getting a DD here, now I’m just disappointed every time I try to eat here (hoping it will be better). I love DD and do not want them to close, just get better employees or train these ones! I’ve worked in fast food places before, it’s not that hard. Employee was nice, but serive and food were lacking.

I was so excited when I heard that Dunkin’ Donuts was coming to Fort Collins. I love Dunkin’ Donuts, some of the best donuts and coffee ever.
Except this location.
The coffee tasted as though it was burnt, tasted like metal, and was so hot, it literally took five hours before I could even attempt sipping it. The donuts were really tiny, and tasted… Not like a Dunkin’ Donuts donut. It tasted like three day old donuts from the gas station, and had the same consistency.
They’re open until 11 P.M., but if you go after about three in the afternoon, good like finding any donuts, all the decent ones have been taken, and the left overs are dry and the rejects of the batch.
There’s about fifty employees at all times, (an exaggeration, of course, but there are so many of them) and they stare at you when you walk up to the counter. They’re under trained, which is not their fault, but the employer’s. They just seem confused.
Awful. Never going back. If I want a good Dunkin’ Donuts donut, I may as well fly to where I’ve had the good ones in the past: Illinois, and Las Vegas.

I’m from Massachusetts and I grew up on DD. Coffee, muffins, donuts, breakfast sandwiches. I loved it all. I was so unbelievably excited about the new DD in Ft Collins. Ecstatic actually. However, this place has let me down over, and over and over again. I’m sorry but employees here have no clue how to take an order. I try and keep it very simple yet I get asked a bunch of questions reconfirming what I want and how I want this or that. It’s mind boggling. They almost always forget something or put the wrong thing in the bag. It’s really sad because back east DD sets the standard for quick, tasty, accurate and affordable but at the location in Fort Collins it doesn’t even come close to matching that. I’ve waited over 15 minutes for a medium coffee and I almost always have to remind them of my order at the counter and then they finally get it out with an apology. And I don’t really know how else to say this but the coffee just doesn’t taste the same as back east either…
I also have another anecdote to tell. My girlfriend and I were sitting in the store when all of a sudden we hear something banging around (as if kicking the toilet paper dispenser) and loud cursing inside the restroom. Yelling, «SH*T!!!» We were shocked. This literally went on for about 20 minutes it was so bizarre and I promise I’m not lying. We almost reported it to the manager to make sure whoever was in there was OK. The door opens and a DD employee comes storming out and walks out the front door. My girlfriend and I’s jaws were left agape and it’s a story we will always remember. Obviously the employee was having some sort of nervous breakdown and we saw him working behind the register the next week! It was crazy. I think his distress was a direct reflection of the dysfunctional, chaotic work environment he’s subjected to in there. They obviously don’t know how to train employees and this place is beyond redeeming themselves in my mind. I can’t go back there for anything anymore because everything gets screwed up. My last visit was the straw the broke the camel’s back. I patiently waited 15 – 20 mins for my coffee, along with some other people at the counter, and I got so frustrated I ended up walking out without my coffee. I just didn’t have time to wait anymore because I had to go to work. Nothing like starting your day without a coffee you waited and paid for… I think I’ve been in denial and chalked the bad service to the store getting in the swing of things, as another reviewer said. I tried giving this place a 2^nd, 3^rd, 4^th and 5^th chance but I’ve finally given up. It makes me sad.
I’m going to wait till I get back home to New England before I go in a Dunkin Donuts again to preserve their reputation in my mind. If you want a classically quick and accurate DD experience don’t waste your time looking for it at this location.

Always friendly, on the ball, fresh liquid gold every time. Jacob at the window is super friendly, and always precise.

I love dd ice coffee, and their donuts are great. The service at this particular shop is a little lacking though. They are definitely friendly, but I have yet to go that they don’t screw SOMETHING up. They’ve forgot the cream, forgot the sugar, forgot both, forgot the coffee, forgot the sandwich, given us the wrong sandwich, forgot the cheese on the sandwich, forgot the donuts, not given us enough donuts, given us the wrong type of donuts… When they first opened we just chalked it up to everyone still getting the swing of things, now it’s getting a little annoying. Clearly not enough to stop us going though, at least not yet.

Mass confusion here. Waited a long time, due to the fact that they are understaffed (I was told this by the cashier, without asking). Coffee was luke warm. I loved DD back east, but it’s just not the same at the few locations I’ve been to in Colorado.

Not a fan.
I used to stop by DD quite often on my way to campus in the mornings; the coffee is alright — not my favorite, but it’s a convenience thing. This morning I ordered a dozen munchkins and, after paying and driving away, realized they had only given my 6. Further, the donut holes were dry and pretty tasteless. I was very disappointed.
Maybe someone in the kitchen was just having an off-​day, but I think it’s fair to expect to get what I pay for. I will not be returning to this Dunkin Donuts shop. Lamar’s is way better and about the same price.

Grew up on DD in Chicago and was so excited for them to come back to Northern Colorado. Went around opening day was was treated to fast service and a tasty, fresh and soft chocolate cream filled doughnut. Talked the Hubby into going back this weekend– early Sunday morning to be precise. Each ordered a breakfast combo (him– turkey sausage in egg something, and me a steak and egg bagel). Also scored a ½ dozen because we were at DD, after all. The breakfast sandwiches were meh. The egg texture on mine was wierd– rubbery. Steak was more like a hamburger. Hubby was not impressed with his Turkey sausage whatever. Then came the hashbrown. What the heck? 5 to an order? The bottom of the bag was barely full. We finished, unimpressed. Walked out to the car and decided to split a chocolate dipped cake doughnut– it was dry and meh. So disappointed in the whole experience.

The worst donuts I’ve ever had. Heavy, dry and tasteless. I cannot recommend this place or their food. I’ve had better donuts at the grocery store.

We were totally excited to try this place. We went thru the drive thru and waited 30 minutes for our turn to order. At first we were thinking it would to totally worth the wait. It wasn’t the donuts were dry, cold and not yummy…
Sad!

Dunkin Donuts is a large chain restaurant and has the standard, mediocre quality, product that is expected. The price is much cheaper than the competition, but then again, you get what you pay for. Parking is extremely limited. The service was excellent, the place was clean and it is a nice addition to the community

I usually discount one-​star reviews, especially when they’re based on a single (typically first-​time) visit. So take this for what it’s worth.
Short review: don’t bother. Seriously, if you want even a mediocre donut, save yourself a lot of time and hassle (property access and parking here are ridiculously impossible) and go to Safeway or King Soopers for a donut. Even a box of Entenmann’s chocolate donuts might be better. They for sure will cost a lot less. Better yet, go to LaMar’s. I could just end this here, but to be fair, I’ll explain why you should just drive on by.
Longer review: I’ve eaten at Dunkin’ Donuts (DD) many times in the past when we lived in another state (it’s been a few years now). And my memory tells me they were just okay (they were located conveniently near to my workplace). So when I went to this new DD in Fort Collins, after all the hoopla that preceded the invasion of the chain into Colorado, I was reminded of one thing that I really dislike about them. They «display» their donuts in a case behind the workers at the front counter. In other words, it’s like trying to see into the kitchen at a MdD’s or something just to see the donuts.
Think for a moment how many bakeries or donut shoppes you’ve been to where the goods are displayed behind the front counter, and even further still in a glass case behind the worker. Right, exactly zero – except, of course, DD. Again, bad idea. You want people to be able almost to touch and taste them. But it’s pretty hard for people to drool over a donut they can’t even see. Maybe they have a good a reason for that. You decide.
We’ve actually tried them here twice. The first time was when my wife popped up early last Sunday morning and decided to surprise the family with a treat of a DD dozen. The first one-​star visit. Because the place was already hopping, she decided to try the drive thru. It was a mess, to say the least. Uniformed and unhelpful staff were the first and biggest problem. I realize that the workers there are probably new. But if they can’t give more than an unintelligible, «Huh?» to almost all of your questions, you pretty much know what’s coming.
Anyway, about the donuts. Boring and dull (visually), uninspiring, tasteless, meager – those are words you might expect to hear if you’re describing a box of donuts you’d get at the gas station/​convenience store. No, that describes the «freshly made» stuff sold at this huge donut chain. When my wife asked the worker at the drive-​thru, «Do you have any old fashioneds?» The worker said, «Um, I don’t know what you mean. What we have is in the picture.» Now, I’ve eaten more than a few donuts in my day, and in my experience just about every donut shop knows what an old fashioned is, and how to make one (Google it and look at the pictures that come up!). But at DD «old fashioned» means, a basic, plain-​old, cake donut. (And what is the usual old fashioned they call, «sour cream».) Okay, nomenclature – I can deal with it. But the truth is, they tasted more just-​plain-​old (and boring) than «old fashioned.» Our teenaged kids even commented (without having previously heard any parental reactions), «Those donuts were pretty lame, don’t you think?» Hmmm.
So I decided to do my own comparison test, since they’re just a few blocks apart: DD vs. LaMar’s. I went into DD first – after having to back out of the main entrance and go in through the neighboring business’s lot. (The narrow main entrance doubles as the drive thru, so everyone stops in the middle of the drive, and there’s no way around the huge line of mom-​vans to get to the customer parking in back. Then you get to play traffic tag as you slip between all the vans lined up in the drive thru!) I ordered their basic, glazed (raised) donut and their «old fashioned» (i.e., plain, cake donut). I ran the drive-​thru gauntlet back to my car and headed for LaMar’s, where I ordered their Ray’s Original Glazed (from what I can tell, something of their signature item) and what they sensibly call a «plain cake donut.»
First up was the DD offering, their «old fashioned.» It was kind of chewy (?) and had a weird aftertaste (just like the ones that probably prompted the earlier «pretty lame» comments from our daughters). Then I tried the LaMar’s plain donut. Slightly crispy on the outside and like a cake donut should be on the inside. Not rubbery, not dry as dust. Rather, what you’d expect from a plain donut – albeit a pretty decent one, as far as plain donuts go. My taste test of the glazed raised donuts went the same. The DD glazed donut compressed into a rubbery piece of dough when you ate it. The LaMar’s Ray’s Original Glazed was as they always are, light with a nice amount of glaze.
Okay, that’s way more than is probably necessary to describe a donut. But I wanted to be fair. Maybe I should have ended where I began: don’t bother. LaMar’s will have nothing to worry about once the hoopla subsides – and everyone gets a taste of DD.

I was really hoping I would be able to give Dunkin Donuts a better review. The donut variety is really good and the prices are good. The drive thru is nice and they are open until 11pm.
The service was good and the people are friendly. Now to talk about the actually donuts themselves.
We had a dozen which included; glaze, chocolate with sprinkles, blueberry, jelly, vanilla filled, chocolate glazed, strawberry glaze, and old fashioned. EVERY single donut we had tasted old and stale. It was as if we got dry donuts made a day or too prior. The only donuts that tasted somewhat edible were the glaze.
Normally when we get donuts my kids devour them in minutes. The majority of these donuts are still sitting in a box on my counter as no one wants to eat them :(
I would say this place is good for drinks and maybe breakfast when the donuts are really fresh.
There are better donut places in town.

I have numerous friends from the east coast that rave about Dunkin Donuts, so I thought I would check their new FoCo location out. I have to say, it seems like the kind of donut shop where cops would hang out on a break from their overnight shift (though I guess they’d have to go before 11 pm our after 5am, since they’re not open all night). I’m not a fan of their setup — you can’t really see the assortment of donuts until you get to the front of the line — so I just hurriedly asked for an old fashioned, or rather sour cream in their parlance. It was okay … not really enough crenulations for that satisfying crispy crunch, though. But they are open at the insanely early hour that I leave for work, so I imagine they will be a convenient coffee stop for me.