SmartStyle

This salon IS located in the Walmart (and I am saying this only because there are 2 listing for SMARTSTYLE in Covington KY area, I am not implying that Walmart has anything to do with this salon, other then lease space, at least not to my knowledge). My first time in this salon.

I was concerned when I saw only one person working, as I had only a few hrs before my Granddaughter had to be at Girl Scouts. He assured me…20 minutes at most. FIFTY minutes later, we were rushed to the room. From there it only got WORSE…

I have the worst haircut ever! There are blunt choppy cuts, missing gaps and my «to my eyebrow please» bangs are halfway up my forehead. I kinda look like I have a BAD mullet! At one point, when he cut my bangs, I had water dripping down my face off my chin and a hunk of hair on the side of my nose. He took several minutes, finally got a towel and dabbed some of the water off my face, leaving the hair on my face and my chin dripping. I was stunned when he asked «How’s that» as he was walking away… at this point I just wanted to cry or scream. He was done. I asked to use his blow dryer for my dripping bangs, and dabbed my still wet face. He said yes. I dried my hair. he asked me how it was… an I told him, mind you, I was trying to hold myself together… I told him of all the chops and gaps… he said he thought it looked fine. I wanted to cry! What a mess! He asked my Granddaughter into the chair i had gotten up from and blew her hair out. Asked me if it was short enough on the sides. All I could think of was getting her the heck out of that salon! So I said it was okay.
I told him again at the cash register that my hair was horrible! My words were more like… this is not good, as I was trying to keep me cool. Again, he said he thought it looked fine, «what is wrong with it? he asked», and again I showed and told him of all the chops and gaps. «No, it looks fine, he says» I was holding on to my temper at this point, but said «LOOK! this is not my first haircut (I am in my 50’s), I know bad and this BAD» Well, I am sorry you think so, and what to you want? To not pay for it? He said. We agreed that I would only pay for my Granddaughters cut… which I only agreed to as I wanted to run (my fight or flight had kicked in!!) outa there crying.
I have since called their customer service. Crying and blathering on about my experience. A year of growing my hair back from my Chemo was destroyed, I said. What was I to do about my lost 7 or 8 inches of hair. Now all hacked away. An my Granddaughters haircut? Matter of factually, the girl on the line agreed to refund me the $ for her cut. Wait… what about my hair?!? Oh, would you like to see the manager? she asks. OMGosh!!! So, tomorrow I will meet with the manager to see what IF anything can be done to make my hair somewhat presentable.
The name of the guy who cut my hair is Michael (in case there are 2 Michael’s there, this gentleman was African American about in his… maybe in his 30’s)
Ohhhh I should say… he comp’d her conditioning treatment. Because of our initial wait, he said. Now wasn’t that nice of him.
ALSO… I have hunks missing out of the back of my hair. I didn’t know this until my daughter gasped when she saw me. Had me turn around for her and really about fell out! I didn’t know about the back, as he did not give me a mirror.
Check back, as I will post some pics once i can figure out if I can and how.