Around the Clock Fitness

I have canceled my membership after being there 2 years so I was month to month you have a 30 day notice you have to give I’m ok with that but they charge you one more time and on top of that I looked at my back account and found out that they decided to also charge next years maintenance fee with out telling me trying to get a manager to call you back is impossible and anytime an employee says they are trying to get one for you they’ll always in a so called meeting to me that’s poor customer service my lady had a extra charge on her account when she ask they said it was movie night for our kid she told them how is that when we haven’t been there in 5 months once again no manager to call us back the billing sucks the customer service sucks I will never go back or recommend around the clock to anyone again

This place is nice but they suck. They want to charge me late fees when they never charged my card.
And they dont want to take away the late fee.

At a charity auction I bid on a health basket that included 2– 6 month memberships at ATC Fitness. I redeemed the membership in November and they told me I needed a credit card to be put on file and that I needed to sign their pad for charging privileges and incidentals (the drink bar, etc) I was a little concerned about the set up and signing an electronic pad. Yesterday I was charged an annual membership fee to the card I had on file. I never signed up for the gym membership or membership programs. I called the gym and they offered to send me a copy of the «contract» I supposedly signed. Interesting, can’t wait to see the forgery. Luckily I gave them an AmEX and AmEX is blocking that charge and all attempted future charges by ATC Fitness. Giving them 2 stars because I actually enjoyed the Yoga classes. Not sure I will ever return though.

Just saw that this club has taken a payment out of my account for 41.00 unauthorized. My payment of 30 came out as usual in the beginning of the month and now they have withdrew or are attempting to withdraw another 41 dollars. I have informed my bank and hope that everyone will monitor your accounts to see if this is happening to you.

Word to the wise! If you are reading this beware of the personal training program and their sales tactics!!! Do not give your credit or debit card information!!! The management at this location and possibly others are scamming people out of their hard earned money!!! I refuse to ever go back to this gym and or the brand itself! Corporate policy as per managements words is that they are not allowed to give any information regarding any corporate level information nor any phone numbers! This place is running a big scam with personal training and billing don’t be a sucker!!!

Just moved into the area, great gym, great setup. Mostly amateur to intermediate crowd. Not over packed.

New club opened 3 months ago looked nice but you don’t even get to take a 30 second preview of the place unless you have filled out all the paperwork and been screened and interviewed first. Not my kind of environment but then again they make sure you are in no position to sue them if you pull a Humpty Dumpty. The downside for them is I elected not to put up with the sales Schtick and walked, declining even a tour. There are options and you should explore them as I will. Clubs want to be in control of what you see and think before you «get» to see it. Reality: Health clubs are a commodity.

This is a terrible gym. The place is not clean. Rarely do you see someone wipe down, clean or rackthe equipment. The wipe containers are frequently empty.
FMPD says that in the past there have been carjackings, carhoppings, break-​ins to cars and lockers. Someone tried to steal my car last night. When I called Gabrielle, the manager, she refused to answer or return my call despite the fact that a felony had been committed on their property. They refused to write an incident report because they didn’t want a paper trail. There are many other places to workout. Much of the problems could be mitigated if management cared enough to check on customers that have been victims of crimes at their facility (instead of trying to blame THEM for being a victim), hire security guards to beef up security in the huge parking area, and improve the video surveillance system. It has been mentioned that it is at least possible that some of the employees may be part of the theft ring.
I do not recommend joining this gym.

I’ve been a member here for quite a while it’s a decent place. For the most part it’s clean. Good machines and free weights, some machines are broken every now and then but that’s just basic wear and tear. The towel subject isn’t the greatest but I understand cost analysis so no big deal. The only negative that drops this to a mid 3 star is the water. There are only a couple water fountains for the entire gym and they have never been better than disgusting. The water issue has never been addressed and not once improved. BRING YOUR OWN WATER… Or be prepared to get sick.

I’m pretty satisfied with this gym. Doesn’t get too packed when I go which is great because I hate waiting for machines. They have a good amount of machines upstairs and downstairs. The girls locker room is clean unlike other gyms I’ve seen. The price is reasonable a month as well. They have a section for kids in a room. They have some classes but I haven’t taken any yet. Staff is friendly. Parking is great, big lot, it gets packed but there’s always a spot. They pass out sample protein drinks throughout the day which are really good!

Around The Clock Fitness is the best full service gym in Fort Myers! My wife and I toured every gym in the area looking for the total package. This is it! New equipment, large facility, clean, affordable, and friendly staff. The only downfall is a ton of people go there, which speaks for itself on how great it is.

BE CAREFUL: The mens’ lockeroom has had numerous thefts and management couldn’t care less. They are well aware that since they took over the Omni Gym, people are constantly robbed; and the owner doesn’t want to do anything about it. I was thrown out of the gym in July 2014 when I complained in writing and told them I was warning everyone to be careful with their valuables. They actually asked me to leave in the middle of my workout because they didn’t want me discussing this with other members. I still have friends there and I know for a fact that the thefts continue to this day. If you get robbed, hire a lawyer because with Around The Clock Excuses’ prior knowledge you may be entitled to pu

Here is the lowdown in my opinion. The gym itself is very clean except for the locker rooms… at least the men’s locker rooms. There is always an issue. A clogged sink. A clogged shower drain. A toilet over flowing. Water standing at the entrance to the shower corral… which is really gross when you think about it… water standing from the amalgamated shower use… pretty gross. There are not enough showers for the amount of members. You often have to wait at peak times to get into a shower. I think most of us are on pretty tight schedule nowadays. This is a deal killer for me. They only have six shower stalls. The steam room seems to be broken as often as it works.
The equipment, however, is great. It is absolutely state of the art and very well maintained. There is a lot of variety to keep you interested. To that point, I work out for general fitness, strength, and weight management. That being said, variety is important to me to keep me coming back.
I have been in gyms for years… all over the country and outside of the US. I have to say that his is one of the least friendly gyms I have ever seen. The staff is disengaged and does nothing to create the community feel that most gyms aspire to today. I often see clientele here that undoubtedly embrace the thug life. NOT digging that at all.
Good equipment with a lot of variety just is not enough to keep me coming back to this gym. I have been here for a year while maintaining another membership at another gym as it is closer to my home than Gulf Coast Town Center. I have communicated my concerns with staff and they were responsive but the issues become faded memories and the problems return. Cancelling my membership and off to the other gym.

This place is gone down hill. Towels were hard to get at key times and now they have announced that no more complimentary towels. If you can’t keep people from stealing them, punish everyone– that’s the answer. I wish I hadn’t signed up for 12 months. Save your cash and go anywhere else. I rate this place a zero for their approach to the towel problem. It’s your problem not ours. The owner or manager must not need the memberships.

Joined the gym a few weeks ago and it’s been a great experience so far. I love the classes that they offer and how big the gym is. They offer all types of body workout, spin, and yoga classes. They even have special karate classes for kids. I go to the gym at 5:30 after I get off of work which seems to be a pretty busy time for them. That being said I have yet to have to wait for a machine. The gym always has a nice atmosphere and as a girl I have felt completely comfortable coming to this gym.
I’m not giving this gym five starts because of a couple reasons. Firstly I wish they offered more classes in the evenings once people are off of work. Also, sometimes I walk in and they don’t have clean towels which is annoying. Lastly, and the biggest pain of all, is that not all the headphone jacks for the ellipticals work.
Right now I am paying month to month because I will be moving within the year. I have read some bad reviews of people trying to cancel their membership, so I will be sure to post an update on how my cancelation process goes. I’m hoping for the best!

0 stars, what a joke. I visited this gym to get info on signing up on a Saturday morning. I was told the membership guy is out to lunch and will call me back. She couldn’t tell me the cost, but I was okay with it at the time because I expected a call soon with all the details. Five hours go by and no call. I call to speak with someone and they couldn’t answer how much it is a month and he was still out to lunch. I called again couple hours later and spoke with someone else. He says he doesn’t know either. I asked him to guess, $ 30, $ 40, $ 50; he replied I have no idea. I asked him how long he had worked there, he said since they opened. Are you serious? Three terribly clueless employees, steroids must do a number on brain function.

I’d take the other review of this place with a great lakes sized grain of salt. I’m sure the situation wasn’t the best, but… it didn’t happen at this location AND it seems like a somewhat isolated incident. To set the record straight… that may have been a two-​star incident but this is not a two-​star gym.
As a purveyor of all things gym membership, I jumped at the chance to try this place with a three day pass.
Awesome. I thoroughly enjoyed my workout and will enjoy another one tomorrow before I head home on Tuesday. My mom is a gym aficionado has recently joined (and is delighted with) this gym and this location.
Staff…was super nice to me when I got there. Of course they tried to sell me a membership (as is required with all guest passes at any gym i’ve been to that isn’t Planet Fitness) but didn’t run me through the ringer when I said I was down to visit my mom and lived out of state. Sidenote — I did the same thing at LA Fitness, where my mom used to go. They STILL call me asking if I am interested in a membership.
Facilities…this place is new, so everything is brand new. They have ample area for free weights, areas to punch the giant bag, several machines i’ve never seen before (my abs are on fire today, love that new crunch machine) and all the ones i’ve come to expect. Very clean, awesome wifi, and a locker room that reminded me of Equinox — including towel service.
People were nice — very focused on working out, not texting in between sets… and it seems like this place is big enough that shouldn’t be much of an overcrowding problem.
The usual gym/​juice bar type food options on the way out (including a deli), ample parking (man I miss this) and a $ 29.99/month price tag round this place out at 4.5 stars — 5 if there was a pool.

I just left this establishment for the first time and i do so with mixed emotions. Let me start by saying it is spotless and well maintained. There are plenty of machines to choose from two of most and an ample selection of free weights. Where this gym fell short for me was customer service, starting with their website No pricing available. I call to get pricing… a specialist will get in touch with me later. Specialist calls can’t give me a rate… Go in for a day pass he set up and guy at desk can’t find it or anything really. To be honest he seemed annoyed that he had to stop watching a video on his phone to speak to me, but hey it’s 4 am i get it. Oh yeah still no pricing… So while I find the gym to be quite nice one visit was enough to decide it wasn’t for me. Update the representative called me back about my «appointment» today then realized that I had already gone and worked out, wanted to know if I would like to come back in and «discuss rates»… You would think I was shopping for a condo not a damn gym membership. If any of you figure out what they cost don’t bother to let me know.

My four stars above are for instructor Karen Stone. She is so motivating and such a great instructor. I thoroughly enjoyed her cardio kick and body pump classes and would recommend them to anyone. I did have some problems getting the gym to stop billing me when our winter visit to Florida was complete and was also disappointed to hear that they want to charge me another initiation fee if I return next year. Seems like with so many snow birds in Florida each year this process should be reconsidered.

First off let me just say that I’m writing my review here because they don’t have a listing for the Cape Coral gym. Which I thought was the flagship gym before the other two opened? Before I get to the critique, I want to give a big shout out to the service of Jessica, Leanne & Georgia (who btw was a real peach — pun intended!) and you’ll see why later. Anyways, I used to look forward to coming to this gym whenever I was back in town after a work assignment out of state. Let me just say that the past few times I’ve been here haven’t been the best. It seems that when a gym expands, the customer service takes a hit as you become a number and not a person to them or at least that is how you feel.
Case in point, it’s like a nightmare trying to get a weekly or monthly pass processed. I’ve visited this gym numerous times when I’m back in town and it’s like their computer system is SO bad (and it’s been supposedly upgraded just this past week??) that it can’t do the simplest of things that other gyms can magically do when I’m visiting other States for work. It can look up my name, tell that I’ve been there before but can the poor girl who’s assisting me at say 6:30/7:00am just update my information and take a payment for a week or a month? Nooooo, heaven forbid they give the poor girl access to do that. You have to go through a whole thing of paperwork again (I’m up to like 11 times with this) and wait for a person who’s a sales associate to help you. But really guys, at 6 or 7am to wait until close to 8am for this person?
The girls I mentioned were wonderful but I felt SO bad for them. They tried to help the best they could. Jessica gave flawless service and tried to just update the screen but was blocked at every turn from doing a simple task. Georgia even tried to help as she could probably see my frustration over the simplest of tasks not being able to be done. She gets all the way through updating and (after having to call either or manager or assistant who was home) processing to find out that even she doesn’t have clearance and so she has to back out.
45 minutes later (and I could of gotten in a full workout by this point) a sales associate does come in (in his favor he was early for work Kudos for him!) and is already besieged by another lady who’s wanting to update her membership — but so what that I’ve been waiting here for nearly an hour already right? Finally, my monthly pass was processed and it felt like I had gone 3 rounds with Mike Tyson just to get it done. Had this been the first time I’ve experienced this I would of just let it roll off. But this is like the 4^th time that I’ve come here and had a similar nightmare! (Even when a sales associate is around.)
A point the gym might want to think about. All we want to do is work out. We don’t need a sales pitch to try to give us something that we don’t want. It gets old fast and many like myself just don’t have time for it. There are many other options out there and believe me if your place wasn’t so close to my house I might just be at one of those options already. Will I come back? Well I have a month pass now. But I will say this. I’m not sure that you’ll be my first stop the next time I’m back. Nor will I refer people (of whom you’ve gotten at least 11 memberships from over the past year) to your gym any longer. I just don’t feel that I want friends or acquaintances of mine to have to have such experiences either (yes, three have already had similar experiences).
Here’s to hoping that a gym that I once valued as both friendly and one of the best gets its act together from the bottom up because if you don’t there is plenty of competition out there that are willing to profit from your current pitfalls.