Cox Communications

Zero stars!!! Monopoly in this area, with THE WORST in technical support. Wastes your time waiting, lies to you on what will be done, and to get anyone’s help is next to impossible. Don’t trust any technician or customer service rep that says they will call you back, it’s all lies!

I also wish I could give them 0 stars ! Yes I agree with all the reviewers here. The absolute worst service of any company I’ve HAD to deal with. They especially don’t like their customers to record shows. Every show you record skips and cuts out both parts of show and sound and most of the time during the show not the commercials. How they stay in business without being looked into is beyond me.

No stars! Cox is horrible internet wise cable wise etc etc… If Time Warner were in this state they would definitely have my business once again!

I wish I could give them 0 stars. The absolute worst service I’ve I have ever had. I’ve had internet and cable and I wish I could give examples of everything but I would rather drink my own urine than relive any experience with this company. It should honestly be illegal for them to offer any services at all. But they are a monopoly so it doesn’t matter how shitty their service is or how expensive it is. Fuck you cox and I hope your company gets wiped away in a hurricane. And for anyone who works for this shitty company, get a better job and make an honest living.

Go with DIRECTV. Cox service is crap. The signal is crap. Sometimes their feed would freeze for 5 to 10 minutes. And it wasn’t an «every now and then» kind of thing. It is to the point where you would worry whether or not it would happen every time you watched a game or your favorite show.

We started with basic internet service, which was fine for a few months (some short downtimes). Added TV for the Olympics… tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can’t pause/​play, etc.). Since we don’t watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren’t worse. Then he tried to sell us insurance in case the problem was inside the house. um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support. got Justin. He said they didn’t sched the appt right and someone «might» be able to come out later the same day. Asked for supervisor since I didn’t want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she’d get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa. she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night.
Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole. not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 — –10db.I was now at –7.6db).
He also found that I was being charged for equipment I didn’t have… I’m on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update.
Today’s tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don’t get a # just colors). Didn’t know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn’t help so they sent me to ‘Tier 2′ tech support… very snotty guy who didn’t want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw).this is the same baloney the UVerse guys did all the time but their basic tech guys could do that… no change, no improvement, no consistent internet.
It’s been a week now and I’m giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her. she acts like she gives a damn. We have another tech appt tomorrow to fix the drop.
I spent several hours reading about my problem (very common) and discovered I can read my modem signal… I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I’m at max advertised speed (according to
) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I’m dropped completely, sometimes Im crawling at .1Mbps.these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem… removed router from system and had same results.
Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).