Reliable Home Improvement

Too bad I can’t give this company zero stars, because it deserves it. A few weeks ago, I had a plumbing issue and shared this info with my sister. Since she’s a member of Angie’s List, she volunteered to look me up a few reliable plumbers in the area. The first name she gave me was Mr. Jackson from Reliable Home Improvements. I called him on a Monday and spoke to him about possible resolutions to my plumbing issue. We decided that Thursday morning between 9 – 9:30am would be the perfect time for him to stop by and inspect my issue.
I remember that I specifically asked him if I needed to call him back to confirm my appointment with him later that day. He said, «no, I have you on my calendar, but if their is a problem, I will call you back.» I thanked him and told him I’ll see him Thursday. Well, Thursday rolls around and I didn’t hear from, nor did I see Mr. Jackson. Extremely unprofessional! I worked from home that day, so thank God I didn’t have to take off, but it was still an inconvenience.
Why on earth is it so hard to find honest, competent and reliable plumbers? This is a give and take situation. I pay for a service, you fix the problem… plain and simple. I wasn’t asking to fix the problem for free, I was a paying customer! Moreover, if he wasn’t available, a simple call to reschedule would’ve been the proper thing to do. Two weeks to the day and I still haven’t heard back from this company. Horrible customer service!
Take it from me and don’t even bother contacting this company. My sister suggested that I call him back, but I refused because it’s plenty of plumbers in the area that are willing and able to assist me. I found one too, he fixed my issue lickety split and was very professional! One and DONE!

Excellent work. Installed 2 ceiling fans and New sink faucet. Timely and efficient. Electrician was great. Left house neat. Appointment was on-​time. Will definitely use them again.

This review is based solely on customer service. I called to get a quote on a bathroom sink install and was quoted a price that I was told was subject to change. That’s fine with me. At this point I offered to send pictures of the job so he would feel more comfortable with the quote being offered. He was friendly on the phone, but when I texted the pictures of the job and asked about using the coupon offered on Unilocal,he never responded. That was 2 days ago. Professionalism and customer response goes a long way.

Our garbage disposal of less than one year went on the fritz. I was pleased Reliable replaced it and dealt with the warranty on their own. The manufacturer Badger did not appear to make that process easy. Still had to pay $ 375 to cover labor and snaking the drain however.

Excellent service. He was prompted and professional. The price was reasonable. I would definitely use him again!

We had a pipe burst and needed a plumber right away! Mr. Jackson called us back and we were lucky to get an afternoon appointment. I should mention we had been living on our house 5 days before this happened. Not only did he find the leak, repair the leak, explained what happened and addressed it so it won’t happen again. We also figured we’d ask all of our current plumbing questions which he happily answered and had him do work on our sump pump. Going with Reliable Home Improvement worked out well for us and it’s good to know we have good, honest and fair plumber we can in the future!

I left a message, he never called me back. I found this odd as waited several days for a call back since I stayed over a friend’s house. Who doesn’t call back?
Update: Called me back a week later, said he was on vacation. That’s cool and all, but could you leave a message on your voice mail stating as much since you also use this phone for business? How am I supposed to know that?

Quick service. Fair price for cleaning a kitchen drain.

Mike is a very professional, courteous, detailed, and wonderful contractor. His company located and repaired a leak that other folks could not find, repaired drywall, fixed toilet and bathroom issues, and installed pretty handrails. Much like the previous reviewer, we utilized Reliable Home Improvement for our initial home repairs after we moved into our home. His pricing is fair and he is very interested in doing the best job possible. Thanks to Mike for being an awesome person to work with!

I called RHI on Christmas eve and Mike was at my rental property within a couple hours to snake the tub drain. He was dependable and professional. Will definitely use RHI again.

Reliable Home Improvement is outstanding. It’s a family company, run by Mike, working with his son Ray. They have done a lot of work on our home for us since we moved in, ranging from identifying and fixing leaks, to drywalling, from electrical work (changing light fixtures) to plumbing (installing a faucet and a disposal, fixing a leaky shower…). They are consistently patient, thorough, honest, and, well, reliable. They explain everything clearly in advance, answer any questions (without making you feel dumb!), and provide reasonable rates, or ranges, in advance (I assume their ability to do that depends on the specifics of the job). The work has always been excellent — and as a first-​time home owner, I’ve been quickly learning how many companies are out there that do as shoddy a job as they can get away with. Reliable does renovations as well — our friends hired them to renovate a basement based on our recommendation. Every time enough things in our house go wrong that I can persuade my husband it’s time to call Reliable, I am so relieved to know they are on their way. Call them!