Ace Hardware

So rude. I heard that Harry’s does estimates on lawnmowers. $ 40 for pick up and drop off and $ 25 for a diagnostic fee. They picked it up on Thursday and didn’t hear from them. Called Wednesday the following week to see if there was an update. Harry said «they haven’t even gotten to it.» When I said they’ve had it for almost a week he told me I should be lucky most places are three. I said well that’s a poor customer service response and he said «so!»
The next morning he called me to tell me the quote for fixing our lawnmower would be $ 142+ tax this was spark plugs, battery, labor, pick up and delivery and cleaning it up. I said go ahead with the repairs. I asked when it would be done he said later that day.
Later that day somebody called to tell me they want to drop off our lawnmower and they needed payment. I gave them my credit card over the phone and asked what the total was they said $ 190. I told him that’s not what I was quoted in the morning he said I’m not the person you talk to we’ll call you back. Harry called me back and explain that the pick up and delivery was not included. When I said «you told me this morning it was included,» Harry started yelling at me over the phone telling me that he’s going to rip all the parts off of my mower if I don’t pay. And then told me that I can leave it there and rot he doesn’t care and hung up on me!
I waited about an hour and called back and asked to speak with the store manager. Turns out the person that yelled at me was the store manager. I told him I understand that he’s angry because he miss quoted me. I could not get another words out before he started yelling at me again. Telling me that he told me approximately $ 142 plus tax, I put him on speaker phone so my husband could hear him yelling at me. When my husband asked him how approximately turned out to be almost $ 50 more we got hung up on again.
I have no idea what to do. At this point I have not picked up my lawnmower and I’m terrified to go into the store. And since he was so angry with me I’m afraid that he did something malicious to our mower.
The store does not care about customer service and does not care about customers.
I will update this post if and when I get my lawnmower back.

Horrible customer service. I bought a bird bath there which had to be assembled. Put it together and the screws were stripped and nuts were cross-​threaded. Very wobbly and unsteady. Hunk of junk. I decided to return it to the store — not worth the $ 40 I paid for it. I left it assembled but brought along the box it came in. I told them I wanted to return it because it was defective. «Morrie» told me I had to take it apart and put it back in the box. He was very rude. Their receipt says that «We will fix it, replace it or refund your purchase. Your receipt is all you need.» This is a big joke. They make you feel like you’re a criminal and that you are bothering them. I would never set foot in this store again.

Took my snowblower in that I hadn’t used in 3 – 4 years because it wouldn’t start. Harry called me two days later with the repairs completed. Great service, fast turn around and good communication.

They deserve a negative number considering how rude Harry is. He is insulting and acts as if you, his customer, are putting him out by asking for assistance.
After renting a piece if equipment he threatened to charge me more if the equipment wasn’t cleaned to his liking. He asked if I cleaned it and I said yes. He went to the machine and completely disassembled it to uncover mud that I had missed. Never on a million years would I have thought to completely disassemble the equipment. When last I rented this piece I got it from Home Depot. I cleaned it and returned it with absolutely no problem. I did exactly the same when I rented it from Harry and got to experience the wrath of Harry.
Home Depot was actually $ 3 cheaper for an hour more time than Harry. Home Depot did not have one available right when I wanted so my lack of patience led me to Harry. Never again.
I take some blame for this bad review considering in 12 years living in the area I have gone there 2 or 3 times before (yeah, thats all i could handle) and have always experienced the poor service and rude behavior.
Expensive, unhelpful, insulting.
GO TO HOME DEPOT OR ELLIOT’S ACE HARDWARE!

Previous review was ridiculous. I have had nothing but excellent service at Harry’s. No matter what question I have it has been answered. I have had to tackle some tough home projects and everyone there has been more than courteous and helpful. I had a screen door re-​done and it was finished in one day. The minute you walk in the door someone is there to ask if you need help. Definitely recommend Harry’s as an excellent resource.

The service at Harry’s is terrible and the prices are high. They act like you are bothering them to ask for anything. I went to Harry’s get my mower blades sharpened. When I asked how long it would take to get blades sharpened, the woman in the front said «I don’t know, I don’t sharpen them». I asked her to call the sharpening guy in back to ask how long it would take and you would have thought I asked her to run a marathon. No matter, the guy in back wouldn’t answer the phone so I had to walk back and ask myself. When I talked to the guy at the service desk how long it would take he said «I’ll get to it when I get to it». I will never go back.