Jón Alan Salon

Ever walked out of a salon in tears? Me neither. Until yesterday. After showing the stylist and the colorist pictures of the cut and color I wanted and spending 5 hours in the chair, I walked out in tears with my hair in a hair clip. And they charged me $ 60 more than they quoted.
The worst salon experience ever. They did offer to resolve with new color and new cut, but after spending 5 hours there already, I was done. I have zero confidence in the salon now.
#colormyhairnotmyface #Hairclipsandhats4me

I love this Salon!!!
I have found my new hairstylist! It is so hard to find a new one! Girls know finding a hair stylist you like it just has difficult as finding the perfect fit jeans or hell the perfect MAN at that! (recently discovered Express Stella size 2 short is perfect and happily married 3.15.14!)
I had a stylist for 5 years she up and moved to Florida. I went 6 months without a haircut a friend at work suggested I go to Jon Alan here in Franklin!
I was wary at first but so frustrated with my split ends! I went to their webpage and used the ULTRA EASY ONLINE SCHEDULING TOOL picked a time said with any stylist and got paired with Hayley!
She is great, made my 4^th appointment with her and looking forward to it!
The scalp massage is excellent! Use the BLUE OIL so relaxing and refreshing.

Their esthetician Sam is awesome! I have seen her multiple times for waxings and she is so friendly and a joy to see.
She is very precise and thorough, and gives helpful tips on how to maintain skin care between each service. I plan on booking with her again!
The salon is also nice with a great atmosphere and a convenient location.

I went to three different stylists at three different salons before I finally got someone to take me seriously and give me the pixie cut I wanted. Amanda at J’on Alan was that someone. Now I’m bored with the pixie and trying to grow it out, and she’s helping me keep it looking halfway decent in the process. I would recommend her to anyone.
The reception staff are always friendly and I’ve only had to wait more than a few minutes once, no problems with overbooking (although I’m self-​employed so I can go at, say, 10am on a Wednesday. I realize not everyone has that option). I’ve also never had a hard sell to buy products, and have only ever purchased one item in the year+ that I’ve been coming here. The price is fair for the service received.

My hair looks terrible and I’ve been crying all day! Dawn was nice enough, but it was definitely NOT worth the money and I HATE my hair. :(I should have been more wary when they could fit me in so soon… the better stylist take months to get in with. I won’t be going back and I do not recommend it.

Everyone here is new and I’m not sure they are well trained either. Nice and professional greeting but I have been at least 4 times and not wanted to continue with the particular stylist I had. Wouldn’t recommend especially for the price. Studio Gaven is right down the street, y’all.

I had a negative experience at Tiffany on the Row last week (I had left a review on Unilocal about it, but took it down after receiving a voicemail from Tiffany herself, who mentioned she was considering consulting her attorney about slander) and called J’on Alan Salon hoping they could save my hair. Well, they went above and beyond to correct my botched hair job.
I had an appt on ⁴⁄₁₉ with Leah, who was wonderful! She was a really good listener and was able to deliver just what I had asked for. She was able to fix the terrible color and cut I had received a week before, restore moisture to my dried out locks, and bring back volume to my hair with an awesome cut. I am 100% thrilled with my experience and look forward to having Leah again when it’s time for a touch up and trim.
I also had some waxing done with LaRhonya, who did a great job and was super sweet.
I have been going to J’on Alan Salon on and off for a few years and every time I go, I am very satisfied with the service and the stylists.

I have been this salon many times. Kasee used to be my stylist, but unfortunately she moved back to TX. My past appointment (last week) was with Marie. I was very nervous. I am a blonde, but do not like the «overprocessed» blond look so I am very picky about who puts color on this head.
Marie did a fabulous job! I love my hair color. It is pricey, highlights alone was $ 130 dollars & my hair is not very long (past my chin, not quite at my shoulders). The do try to push you to buy their products. I do use Aveda products, but when I run out I just stop by there and by them (as I need it). Aveda products are VERY expensive too. I have a few Aveda products I have bought (they pushed on me during previous appointments) that I have rarely used. Be ready to shell out lots of money!

Very impressed! I joked with the salon when I scheduled my appnt 2 weeks in advance that it was my birthday. When I arrived it is reminiscent of a day spa — same look, same smells — which I love! They wished my ‘happy birthday’ when I checked in and were wonderfully warm and receptive. The girl at the counter was so warm and friendly and came around the counter to speak with me. I was taken to the cut specialist first. I was given an Aveda scalp and shoulder massage which was wonderful and unrushed. I gave her a picture — and (this is the only reason for the 4 star rating) my hair was cut — much shorter than the pic given. A bit disappointing, but my hair grows very fast — and I have worn it short before.
I moved on the color specialist who looked at pics with me on their IPAD. (cute touch!) We decided on a color treatment and she began. While in between processes, she joked around, gave me a hand and arm massage, Wrapped my arms and hands in hot towels with lotion and pulled up some funny YouTube videos on the IPAD as we had fun. The color was amazing! LOVED it! I had explained to her that I wasn’t thrilled about my cut, and she cleaned it up and it looks amazing! While I was in her chair the entire staff came with a Gigi’s cupcake and a candle and sang Happy Birthday! I was so shocked! This place pours on the warm fuzzies and they went out of their way to make me have a wonderful visit. All in all — I love my hair! LOVE IT! I have already booked my next appointment. Ask for your color from Lisa!

I purchased a Groupon for professional waxing from the salon. My first impression of the place was that it was trendy, well-​organized and clean. The staff that greeted me were very polite and friendly and introduced me to my aesthetician, Katie. After breifly showing me around and offering me a free hot cup of tea, Katie and I got to work. 30 short (and nearly painless) minutes later, I was on my way out the door to meet my boyfriend for lunch. I will definitely be going back to hopefully experience more professionalism as exhibited by Katie today in other areas of service provided by the salon.

I’ve had 3 trips to J’on Alan Salon in the last month and a half so felt I could give a fair review. I picked this place because it was close proximity to where I work and live and it was an Aveda concept salon. I am an extremely picky person when it comes to what I like about salons and J’on Alan exceeds everyone of them:
*atmosphere — Biggest pet peeve of mine is walking into a crowded and cramped salon that is very loud and busy. All I want is a nice hair cut and to relax. J’on Alan gives there stylists plenty of space in-​between their work stations so I don’t feel like I’m on top of other clients.
*building — the interior is open, spacious and very clean.
*staff — I get the same treatment every time I go there. Friendly and prompt. They always ask if I want something to drink or if I want to put on a shirt in place of my dress shirt. They also take my jacket and bring it back to me instead of me having to do it. Email reminders regarding my next appointments are great too.
*stylist — When ever I go to a new place, I always start with the most affordable stylists and work my way up. My hair style is very simple to do so it has worked out for me very well. I usually go through 2 – 3 stylists before I settle on one but I was happy with the first one here, Erin. She only has a couple of years experience under her belt but it’s good enough for me. She remembers how I like my hair and is friendly without being too friendly. She was about 5 minutes late on my 2^nd appointment, which is my 2^nd biggest pet peeve, but I let it slide as I was impressed with her ability. Hopefully, she will continue with being on time.
Overall, J’on Alan Salon hits high marks on just about all facets of their business and is highly recommended.

I first came to J’on Alan after being dissatisfied with other salons in the Franklin/​Brentwood area. I’m very particular about my hair, as I am a highlighted blonde and I’m always worried it’s going to come out looking too phony. I had dyed my hair brown for a short while, and I wanted to go back to blonde…
My first appointment was with Kasee, and within two appointments I was back to my old self. I really appreciated how she took the time to make sure not to shock my hair by going back to a lighter color so quickly, listening to what I wanted, and how nice the overall experience was. (Coffee, wine, etc offered, hand/​neck massage offered…)
I live in NYC now, but I always make sure to book with Kasee when I make the trip back home to TN! She’s great.
All in all — my appointments have been on time, I’ve been very satisfied with my results, and even though can be a bit pricey with higher level stylists — it’s worth it.

The staff here is friendly and the salon has alot of «perks» — ie wine, starbucks coffee, hand massages, neck massage, etc. I had a level 2 stylist and she did a fantastic job of giving suggestions without being pushy about what she thought I should do. I LOVE my hair color and cut and how she styled my hair (first time someone did not use a round brush, which I have never mastered using, so I have since used the same technique she did).
The downside… the price. The website is not helpful in preparing you for your total cost. The stylist told me while I was in the chair what the fees were but then it was $ 30 more when I checked out. This was the most I have ever spent at a salon — so be prepared to spend $ 200+. Which again, I LOVE my hair and it is probably true that «you get what you pay for.»

I have been going to Jon Alan in Cool Springs for about two years now. I was referred to a specific Level 4 stylist there by a friend. I have always gone to AVEDA concept salons because I like the AVEDA brand and what they stand for. I sometimes just like to smell it.
I will say, I only get hair cuts and I’ve never colored my hair. I could probably get away with a Level I or II stylist (more like $ 30) for what I need, but I really like the girl that I go to. Unfortunately that means I am paying WAY too much for a hair cut. That’s my fault though.
I’ve had to wait a bit, but my gal is a great colorist and sometimes she is running a bit behind with a previous client. I’m content to wait though and it’s never been more than about 15 minutes. The staff is super friendly and helpful. I’ve never been pushed to buy anything, by my stylist or by the receptionists.
The head massages are great and I sometimes take them up on their offer for free beverages. I use their online booking system (you can always book in person or over the phone) and I love it. I only schedule appointments once my hair starts getting on my nerves. I’m not an every 4 – 6 weeks type of gal.
I highly recommend Jon Alan in Cool Springs and they are expanding so you should check them out!

It’s a nice salon, with nice people, that is a bit higher priced, that gives you a scalp and shoulder massage and a free drink.
They’re usually running late, but always apologize. The place is hip and clean and the hour that I’m there. However I can only afford to go twice a year.
Lots of brentwood mom’s and daughters that look like they already have their hair styled when they walk in.. I usually stand out in my Saturday comfy’s and ‘don’t-even-think-to-sell-me-any-product’ look.
They offer complimentary wine/​soft drinks/​water which is cool.
Everytime I go there I’m still sorta on the fence about it…

I’ve been going to this salon since it opened. I’ve had nothing but excellent service and think the price is a great value. When I walk in I’m offered a complimentary beverage, then minutes later when I’m in the chair it’s a complimentary scalp/​shoulder massage. My stylist (Jill) always does a great cut. I look forward to my visits every 6 weeks or so. I leave feeling relaxed, pampered and happy. The products are good but I am never pressured to buy them. I highly recommend Jill and Jon Alan!

I will never return. I went to Jon Alan, due to their close proximity to my office. I do not have a «hair home» in Nashville and hoped they may be it. Definitely not.
First, they overbook. I was there for over three hours and the whole time the stylist was walking to other chairs to work on other people. I understand overlapping two clients, but it was ridiculous. I asked to leave, even though I had color still on my head, and they acted skiddish. Instead of actually hurrying, they sent someone over to perform a complimentary hand massage. They do provide these, but I’d wanted to leave. In the end, they left the color on my hair too long and it looked horrid. Before I even saw it the stylist said, «It may be too light for you.» Sure enough. They will not give you a discount or allow you not to pay. I threatened and the receptionist said they are required to call the police for shoplifting. Instead you have to go back to reschedule and within the week. I tried to make a few appointments to fit my travel/​work schedule and it was never convenient. I ended up feeling my $ 200 hair color and cut was a lesson learned.
Second, they are big on the up sale. At the end of the session they walk you around their AVEDA store, with a shopping basket, and tell you how they enjoy a product and stick it in your basket and quickly move on. I watched the process happen to me in shock and horror. I understand that stylists can make a good amount of money off of product, and had a habit of purchasing products from my stylist at my past hair home. However, I need to know him/​her and have confidence in them. When you check out you tell the receptionist you don’t want them, but I hate the presumptuous sales technique.
Third, a woman came into the store and approached all customers to purchase a boxed lunch. It is a nice idea, but it was worrisome that the stylist openly said she didn’t know who the woman was or what she was doing in the salon. She followed this remark with they had someone else come in for breakfast the previous day, so «the manager must have approved it.» Nobody in the shop questioned the woman or her existence. So, can anyone come into the shop, approach customers and sell goods? Not an atmosphere I’d like to be in.
Fourth, I had been to a AVEDA salon years ago and it made my head itch and burn. Same unfortunate experience. I mentioned this and the response was, «Huh» and she moved the foils around. No relief.
I wrote a letter to the manager of the store, after asking for him/​her on the phone twice and being told he/​she was unavailable. I never heard back. Figures.
Stay the heck away.

Do not go here for eyebrow waxing!!! I was waxed at a shampoo bowl by a hairstylist. I thought I was going to get an aesthetician. My eyebrows are ruined and I am just sick about it. I can’t believe I paid for this disaster!