Citibank

I’ve never like coming here. The ladies behind the counter are rude and provide poor customer service. When you are the only customer in the store, one would think that the teller helping you would have time to answer questions and be more accommodating.

I’ve been with citibank for dozens of years and I’m finally fed up with them. Their processes are antiquated — they take a really long time for everything. Their bank lines are super long. They closed my account for inactivity. It’s take me an hour at the bank, numerous phone calls and I still won’t be able to access my money for a month now. They said they sent 3 notification letter but I didn’t receive a single one.

I almost visit here every month and all the stuffs here is very friendly ! They always said hi or good morning to me first ! Some of them even remember your name after couple times!! not like other banks …
Hope they will keep this service, thank you guys !!

Warning: be careful who you work with.
As there are helpful people working at this branch (I’ve known for 2+ years), I’ve had a nasty experience working with June.
I came in to open up a savings account and was directed to June right away (excellent). I told her my needs and she asked for my ID, SS, debit card (all standard stuff). Specifically, the most important thing I’ve mentioned to her was that I do not want a card linked to this account/​need a new cc in general. For whatever reason, she kept pushing a Thank You card and after 40 minutes of explaining to her why I don’t need it and hearing her talk about it’s benefits, she informed me that I’ve already signed up for the card when she put my information in her computer.
As unnecessary as the experience was, I told her I was going to leave. She suggested that I wait a day and call her tomorrow morning to see if I want to keep the Thank You card or close it (since the account has been opened/​in the process via their system). The next day, I give her a call and it went to her VM. Left her a VM saying I do not want the card/​thanks for the offer anyway and haven’t received a response back since.
Very unprofessional, frustrating, and unpleasant experience.
2 weeks later, a Thank You card arrived and I had to call into the 1800 # just to cancel. Even though, Citi’s 24-​HR customer service was easy to work with, this whole shindig was a big waste of time.
I went to another Citibank to do the same thing and it was taken care of within 20 minutes tops.

This branch is great! I don’t have problems and I don’t run into problems like the one by my house.

Staff that is professional, friendly, helpful and courteous to all clients. This group of dedicated employees are who you want representing you and your business. They make sure that each client is taken care of and leaves happy. I would recommend this location to everyone

This branch is the best branch of all the Citibank branches I’ve been to. I go here to do my transactions all the time and the tellers know me and were very friendly. We’ve develop a teller customer relationships that is beyond any just regular customer. My tellers know exactly what I need when I go in there so my transactions are always fast and smooth. I get in and get out in less than 2 minutes. What’s also great is that it opens until 5PM on a Saturday! No other branches do that and in them opening late, I have more leniency on when I can do my banking transactions.

I came here for deposits. The two male tellers were talking to each other constantly as I was waiting. He was efficient and courteous otherwise.

New… new… new… Great location, easily accessed, clean, and I like that the ATM is safe behind doors.