Emeritus at Atherton Court

Disappointing. Again the Emeritus chain fails miserably. Top dollar for unsatisfactory care. The staff is very upbeat and happy when they are touring you and selling the facility but after that it’s a different story. I asked for simple things like extension cord to have a light on for my blind mother, never happened. I asked for music to be turned on as she sat in her room (she’s again blind). Never happened. I bought her new clothes with tags on them only to have them disappear. Some how the staff lost her dentures and never would follow up or acknowledge that they lost them or dealt with it. Needless to say we are no longer at this facility. I should mention that the food was repetitive and nasty according to me mom. Just beware. There area lot of other facilities. I’ve experienced both of their care facilities to have nothing but huge disappointment. You want staff that genuinely cares for the elderly? Look elsewhere.

My father recently moved here. The staff have done a wonderful job of caring for him. Maria George has gone over and above to make my Dad’s transition from home, a problem free experience. In addition, she gives our family regular updates on my Dad’s day which puts our minds at ease.

Quality of care has fluctuated since we have been working with them; it truly depends on who is the current manager and who the current nurses are. Their prices however have remained at a steady incline. My family checks in with our loved one multiple times a week, and while we don’t suspect neglect, we expect better care for the price we pay. We frequently have to make sure her nails are trimmed and her personal belongings are still present. It isn’t uncommon for our loved one’s clothes to go missing or end up in another resident’s closet. I even suspect some of the workers take the newer items home. For example, we purchased a nice winter wardrobe for our loved one, wrote her name on the items, and still haven’t seen them since. When we ask the workers they say they are «in the laundry». Be wary and do your research.