Emeritus at Fremont

My Mother went to Brookdale Fremont after a total hip replacement. She was going to do respite there for 30 days before going home. The care was excellent but please beware before you place your loved one at this facility. The Personalized Living Manager took an assessment and had her sign a care plan while she was on heavy duty pain pills. I was not aware of this contract until the bill arrived. Just for assistance it was $ 1,700.00 in addition to her month rent of $ 3,600. I was told and showed proof that the safety checks were at no additional charge. Well, they charged. They would not budge on this bill for my 86 year old mother. Even though my mother moved out 2 days before the end of her 30 day stay I came back that afternoon to get the last of her things. The management sent in the cleaning team had the bed stripped and towels gone. They did refund the 2 days leaving early even though they took over the apartment. BEWARE of this facility. Call Carlton Plaza Fremont!

My Father has been here almost 4 years! The conversion from Merrill to Emeritus was horrible and then came Brookdale! New everything– Bus carpet paint flooring and all new furniture — food quality increased and services increased. On site PT and other things — The old staff has stayed and are kind and loving — most caretakers are non Brookdale employees and there are some good and not so good but you hire and fire– my dad feels very safe and cared for. His quality of life has improved because he no longer worries about anything– the facility guys are amazing, attentive and prompt. So happy we made this choice and glad Emeritus is GONE!

Now part of the Brookdale chain. They have absolutely no respect for privacy. I made the mistake of asking for a packet of information at their internet site with specific instructions NOT to call me. They have called 3 times and each time said they would make sure no one else called. Do not give them any phone numbers! I will now not ever even visit the place.

This has been taken over by Brookdale Senior living, and the visual improvements are great. New carpets, updated Movie room, and fresh coffee make you feel welcome. However, the Staff who over see’s the dining hall is a terror. She is disrespectful, rude and fosters an environment that is negative towards care-​givers who are there to support clients. there have been several instances where she has taken it upon herself to talk down to caregivers who are employed by the paying clients.

Very disappointed in this facility. I transferred from a Vacaville Emeritus which wasn’t as bad as this facility. My only complaint with the Vacaville facility is they had to be hounded to fix problems in the studio. My 92 year old Aunt who is blind was pretty much ignored at this Fremont facility. The staff who came in to assist her would leave immediately and never cared to speak with her or spend time. One of the techs assisting my aunt was caught with a cell phone texting in her closet. Really? A cell phone with a 92 year old naked blind woman was dispictable no matter how you look at it or how innocent it may have been.
The company motto is they treat your family member like their family member is a joke. I was paying top dollar and had to ask for dirty cans to be emptied. I also had to provide all cleaning products for the facility (can liners, gloves) which never happened at the Vacaville facility. They also do not clean soiled bedding or clothing. You have to do that yourself. It took the staff a long time to respond to my Aunts requests. Of course, none of this is mentioned when you’re signing up. They are smiles and happy faces when they want your money and have you signed up but immediately after that they are gone and distant. This seems to be a pattern now…
Look else where.