Boot Barn

Great store! However the service is crap. I shop here often and never been ask for help. They only ask white people if they need help. I rather drive all the way to Clovis for a pair of boots. I do not recommend this location!!!

This place sucks ass!!! Bought a pair of work boots, wore them for less than a day, got blisters on my feet and decided they weren’t for me. Tried to return them, the «manager» said they couldn’t do it because they had been «worn», didn’t offer me store credit, nothing. So now I’m out $ 100 because of boot barn’s shady business practices. Needless to say, I will not be back and will tell everyone I know about my awful experience. What a ripoff!

I’ve bought 4 pairs of boots from here and my 1^st 3 experiences were great but yesterday when I went in my experience was not so great sad to say. I could over hear an older lady who worked there talking badly about a customer she was helping which doesn’t look good for business no customer should hear any employee complaining about the customers that’s just wrong. Then I took the store up on it’s offer to have my boots cleaned and the young employee didn’t seem very pleased in having to go through with the task and didn’t do a very good job at that which left my expensive boots with streaks so I wasn’t very happy about it but I bought the cleaner and conditioner to do it myself next time. I also referred my brother in law and sister to take their boots in to have cleaned and conditioned because each time I purchased boots I was told to bring them back in whenever I liked to have them cleaned so my brother in law took his boots in that he purchased there at boot barn to have them cleaned and conditioned and they refused to do the service and said they only do hats and belts but not boots and was told that the young lady that does them only does it by choice because she likes doing it. My sister called me and told me what’s going on and I was put on the phone with the employee whose name is Joanna and I informed her that I was there just yesterday and it was done for me and now it’s not a service they do a day later that the policy changed from one day to the next?! She didn’t have an answer for me and immediately excused herself from the phone call and stepped away from my sister and brother in law and said to them when she came back in a rude tone I’ll just do it and clean them and went to the cart that was already set up for the job to clean boots. Now this wouldn’t be a big deal but don’t offer services and tell customers they can have this done and then when we take them up on the offer the employees don’t want to do it. These boots we’re purchasing are not cheap! They’re very expensive and customers spending money in this store should be treated better and not talked about rudely by employees who are spending good money there. Hopefully things change and they’re poor attitudes change because that’s definitely going to hurt business if it continues.

So I have been eyeballing a pair of boots for a while and decided today was the day I bought. This is my first «Rodeo“buying boots so did not know what to expect.
While doing some shopping at Home Depot today I completely forgot about the Boot Barn next door. When I entered I was immediately greeted by the cashier and asked what brought me in. I advised her «boots“and pointed me in the right direction.
I was then helped by a very nice and professional employee named «Esmo» (Short for Esmeralda). She assisted me with finding the right size boot and difference between brands/​styles. As I tried several boots on, she would return to check if I needed other assistance. (fantastic customer service)!
I found the perfect pair (see pics) and «Esmo» assisted me with boot care products as well as gel inserts. Being my first rodeo and spending over $ 200 on a pair of boots, I felt extremely valued and confidence with my purchase. Thank you «Esmo»!
Upon checking out the manager Katherine was extremely cool and personal. I am sending feedback to their corporate team on my excellent experience I received.
This store has everything for the «Western Look» and I highly recommend.
*****