Kohl’s

I love all the deals that you can find here, I just wish it was more organized :/
However, I never to find something that I like. I did all my Christmas shopping here, and the returns were very easy to handle. Hoping everything can get more organized, but I guess that is a lot to expect out of a store with so much selection. I also like Kohls cash and how easy it is to get a bargain on things if you get your kohls cash and coupons and combine them :)

We had a great experience at the Kohl’s in Modesto. We did our back-​to-​school shopping and spent a good amount on my son’s clothing (4 shirts, 4 jeans/khaki’s, 2 pairs of shoes, 3 packages of socks). We got great deals… buy 2 get 1 free, 2 for $ 20 and Levi’s that were $ 20 off (still $ 47). The associate’s were very helpful and offered my son’s godmother a 30% off discount even though she didn’t have the coupon on her. It was a great experience and I’ve had great luck with Kohl’s in the past.
However, when I got back to Fresno and attempted to exchange a pair of Nike’s for a half-​size larger, I was told that they did not have that size currently in stock. I asked the associate to check the other stores, which she did not offer. She quickly got back to me (too quickly?) and said that they didn’t have them either. I asked her when they might come in stock, she said that they were never told when the next shipment was coming or what would come in. I asked her for a suggestion as to what to do next since I wanted to shoes but needed them in a larger size (knowing how quickly my son’s feet grow). She asked me to wait a moment while she checked with her supervisor. She came back and said that her supervisor suggested that I purchase the shoes online and then return the shoes that I had already purchased. So… buy them again. I was very irritated.
I think that Kohl’s has great deals but the experience I had with the Kohl’s near Riverpark really left me with a poor image of this particular location. Unfortunate.

I have mixed feelings about this store. Kohl’s has merchandise much like the old Gottschalks. I like this very much.
There is a problem in the shoe department. It is self-​serve and the stock is all on the floor. Because of that, the shoes are in disarray and it’s hard to find what you want. This I don’t like. Oh, and you have to hunt down a cash desk to pay for your merchandise.
Good merchandise. Fair selection. No service.

Yes, selection and prices (with coupons) are often appealing and why I shop here. BUT. Service has frequently been an issue. Many employees are friendly and try hard to be helpful, but the ones that are bad can completely ruin your experience. Most unpleasantness happens at checkout, with either disinterested/​unfriendly associates, or those who completely ignore your presence as they carry on a conversation with the next clerk over. Rude and unwelcoming. Wow, they really appreciate my business.
I have never felt the need to review a retail establishment until after yesterday. Okay, big tip for management: Do not do large employee trainings in front of customers! I was trying to shop, when a herd of employees (like 15+! presumably participating in some sort of training session) came pouring into the section. The facilitator was discussing sales tactics loudly. The last thing a customer wants to hear while shopping, is the management/​employees discussing strategies/​techniques to «draw you in» and «make you spend». Horrible. Like I wasn’t even there. Yeah, yeah, I get it, it’s a business and you have to train… but not in front of customers. Rude.

Went to their website, had wrangler jeans on it. Went the this location no wranglers, that’s not the problem, I could not find any help. There was one person, but he was to busy carry on a conversation with another employee. This is the second time I’ve been to this store, I will never be back and I will tell everyone. MANAGEMENT get a clue customer service is everything, you FAILED. Train your people better, your sales my go up.

This used to be a good store and had great stock. I am inconveniently tall and this was one of the few places that sold LONG jeans. I have been in here half a dozen times looking for a pair of long pants and can never find them. Even with help of the staff and being told ahead of time that the item is in stock, the long jeans are always elusive. Store is clean and staff is OK so that is why there are 2 stars not 1. But ZERO stars for stock availability. I won’t bother going here again.

I was shopping here and couldn’t find anyone to help me. There «sale» price was more than other stores, I was about to pay when all 3 cashier were standing together talking about smoking weed and how they hate gooks and chinks, but stopped when they saw me, and I’m Asian. The LP (loss prevention) will stalk you. Worst shopping and racist store.

Great prices on clothing, the shoes selection has taken a step down in quality!
Return or an exchange can be timely and a pain. But, good prices!
Clean, well sized and in stock for my size.

Kohl’s has good deals and if you are willing to dig a little you can find them. I am not a fan of their clothing as it seems cheap and usually tears after one or two washes. I like their kitchen items and their home goods. They are also great to honor coupons, even if you don’t have them.

I totally hate Kohl’s and this location deserves a big fat 0!
The racks that have the jeans are typically trashed and finding your actual size you probably have better luck playing power ball.
Employees at this location must really hate their jobs as you can tell they hate it here.
I understand customer service jobs are not easy, but too many people forget customers provide your paychecks. If you don’t take care of the customers soon there will be no checks to give out.

If I could give place a zero I would. This place has horrible service and even worse people skills. Never go!
Gave Kohls another chance and man they FAILED with a capital F. Horrible service, employees with attitude and a dirty store to boot.

I don’t know what’s up with this location! Seriously! Are they severely understaffed, or just lazy? See my other review on the west Fresno location, which I love.
I came here real quick last night to find a white tank top. I thought I’d be able to run in quickly and find one, but no. I’m not sure, is this location smaller than the other store, or does it just have more? Everything is so crowded together, especially in the juniors department.
And the dressing rooms looked like they hadn’t been cleaned and organized in months. Every dressing room had PILES of clothes on all the hooks, benches and floors. And then when I came out, instead of there being a rack or shelves to put the reject clothes on, there was a large mountain of clothes. Remember that old Friends episode where Ross went to the dirty girl’s apartment? She had just mounds and mounds of clothes everywhere. That’s what the dressing rooms looked like.
And then as I checked out, I saw that two registers were open. A shopper kept talking to one of the checkers, while the other one rang someone out. She was trying to decide whether to buy some electronic or something, and kept going on and on to him. In the meantime, I was standing in line, between the two registers, wondering if the guy was going to check me out. This lady wasn’t in line, she was just holding merchandise and talking. I mean, seriously?
So I only come to this location if the other store is out of something I need, or if for some strange reason I’m up by RiverPark.

A simple visit gone wrong.
This was supposed to be a very easy in and out job. I wanted a Scarf, specifically, a red scarf that was not only nice looking, but usable. I don’t like to bother employees unless I really need help, so I did a couple rounds through the store looking for a usable scarf.
After a good 10 – 20 minutes of browsing, I figure it’s been long enough to ask someone where I could find one. The lines were very long, so asking the cashiers was out of the questions. Any employee I saw walking around was impossible to stop, even if I did call out to them.
I think they just pretended to not hear me, cuz I know they saw me with that «Can you help me?» look. After another 10 minutes of trying to ask someone for help, I left the store rather disappointed. I’d have given it 1-​star, but the look of the store was neat and the atmosphere was nice. If you’re looking for customer service, you might want to look somewhere else. Hey, Target, Macy’s and JC Penny’s are just across the street after all!

If you don’t like disorganized and cluttered then don’t come here. The last person really should think about going to Macys then. If your going somewhere to get a bargain, then you really can’t be choosy. Prices are great here. If you look around like I did and take your time. You can find Items at 50, 60, even 70 percent off, and they were some nice Items. So in the grand scheme of things if your looking for a deal and you have some time on your hands, then this is the place to go.

Ok, So I’m going to start off by saying that I am definitely not a big fan of Kohl’s. I find it often disorganized, cluttered, the quality of clothing is somewhat questionable at times, and some of the items (ie, the Vera Wang line) are ridiculously overpriced for where it’s at.
Note to Vera: I get that you’re good and cost money, but at Kohl’s in Fresno, you’re a little too expensive for my taste.
Maybe I’m just cheap. But the reason why I’m at Kohl’s in the first place is to not spend a lot of money.
That being said, I pretty much never end up buying anything here because I can’t seem to find anything good ever. But my mom likes it so I get dragged here often. It’s not awful or anything. It’s just not my cup of tea. It’s similar to a Mervyn’s so if you’re down with that, you will probably like Kohl’s.
The reason why this place gets 3 stars instead of 2:
My newest discovery. It is really fun to play with the Ashley Judd make up on display. You get a lot of privacy because there’s almost never anybody in those aisles so you get to wander around and just play. There’s no remover so you might want to go easy on the heavy stuff. But the colors are pretty, there’s an amazing amount of really good lighting in that area, and tons of mirrors.
I’ll know where to hang out next time I get stuck here.