Toys R Us

This feels like a dying shop. Tons of empty shelf space. It is organized by manufacturer which makes finding things difficult if you don’t have that information. Staff were not helpful. I asked a person if they carried something and they told me they «thought that we did over in that back corner» then hurried off to answer their phone.

As other posters have said, this store is a bit of a disaster area; however, i place the blame for this solely on the customers themselves, both on their own and letting their kids pretty much run amok. People leave their cars pretty much wherever, including all across the sidewalk outside both the entrance and the exit. We actually had to move carts out of the way to get out.
Fron what we saw, the employees there were actually making efforts to try to clean up the store, and keep the lines at the registers moving. However, theyre no match for the sheer number of people/​inconsiderate scum just dumping things wherever, leaving their discarded food items around the store, and allowing their kids to just leave things in the middle of the aisle and walk away or just walking by knocking things off the shelves.
The employees seem to honestly be trying. If so many of the customers weren’t such lazy inconsiderate shits, it’d be a lot nicer.

I have been coming here since I was a young kid, but that doesn’t mean I don’t still love or even buy toys (for myself). My love for toys is still as strong as ever. There aren’t any other stores these days that just sell toys. There used to be KB Toys, but they went bankrupt several years ago and were never as big of a retailer as Toys R Us is. I’m sad to say that this store has declined in quality and appearance over the years. While it’s gotten harder for them to compete with online sales and retailers like Target and Walmart, they’re still your best bet if you’re trying to pick out a toy and looking for a wide variety to choose from. Where stores like Walmart and Target have a few aisles of toys to choose from, Toys R Us has aisles dedicated to the different toy types. And if you love Legos like I do, they have a huge selection to choose from.
They have an electronics section in the front corner of the store where they keep video games and things of that nature. I don’t often venture in there since I’m hardly in the market to buy video games. You have to purchase those items in that section, and as a result that’s one place you can almost always find an employee should you need one.
Now on to customer first impressions and experience… The parking lot is dimly lit. Borderline unsafe. I was just here last night and I’m trying to recall if there were actually any lights on in the parking lot. If you park close enough, the lights emanating from the store front can help guide you; a little. Just be forewarned that if you come here to shop at night, the parking lot will be dark and probably near empty. As for the storefront, they could benefit from improvements. Everything looks the same as it did when I was a kid. I noticed on another recent trip here that they do not have any trash cans outside. They used to have one, but I don’t know where it went. It made for an awkward situation when I went to throw something away and realized I couldn’t. As for the inside, they should update things as well since it has a bit of a run down feel to it i.e. the floors.
I’ve been here handfuls of times through out the year and it’s never busy. The only times you can expect to see a crowd here are on Black Friday, people doing last minute Christmas shopping, and special toy releases. That being said, while they look understaffed, outside of those instances previously listed, I don’t see enough customers in here to warrant having more employees. There’s usually one person up front at the customer service counter. There isn’t always somebody at a cash register, but they do checkouts at customer service and you can always pay in electronics. When I come in, the person at customer service usually greets me, albeit delayed most of the time because they’re with a customer. I usually see 1 – 3 employees walking around/​stocking shelves while I browse the store. Sometimes you can’t find anybody, but it is a big store so if you don’t want to look around for somebody try electronics or the front. I hardly ever get approached for help. Could be my demeanor just because I like to browse and I’m not looking for assistance.
TL;DR: Only toy store chain/​toy store in general (that I know of) in town. Wide selection of toys to choose from. Dark parking lot at night (be careful). Might be hard to find an employee to assist you should you need one.

Being that this is the only Toys R Us location in Fresno, it gets points right off the bat just for that fact. I’m a toy collector and big kid-​at-​heart so I love coming here and looking around for all sorts of stuff.
That being said, I can unfortunately only give this location 3 stars. The store tends to look a little grimy every time I go in. Products are usually scattered throughout different shelves or on the floor. The stuffed animal aisle always looks like an avalanche of cuteness waiting to happen (which, in all fairness, might not be such a bad thing).
One of my biggest complaints aside from the cleanliness is that things aren’t restocked in a timely fashion. I can’t tell you how many times I’ve gone here looking for something only to find racks and shelves completely empty several weeks in a row, not from people buying the items but from a lack of restocking.
My final complaint is about the lack of customer service. This Toys R Us location is always sorely understaffed, usually with only one employee around to work the register.
In all my years of coming here and spending money I have never once been approached by an employee and asked if I needed help. I’m never greeted upon walking in and there are no employees walking around the store to aid you in the event you do need some help. A lot of times when I’m ready to check out I end up standing around looking for an employee to work the register. There’s just not enough people working.
Overall I enjoy going to Toys R Us, but I wish the store was kept up nicer, the employees worked harder at customer satisfaction and service, and that items were restocked more timely.

Helpful employees. Under staffed but they work good with what they have. I’d rather shop here than walmart or target!

There was bad miscommunication between the customer service desk and assembly concerning a bike. Lots of waiting around and I was even misinformed by an associate on what would be done to fix the problem.
I had an unmistakeable look of disgust. Adam (manager I believe) noticed and understood the issue and made it right. Very courteous and helpful. 5 stars for his customer service minus 1 star for the employees who mess up.

This place is nasty dirty, no house keeping at all, far cry from what it once was years back.
Went her to get a few things for my cuz baby girl, we found a few little outfits for her looked around in disbelief on how poor the store looked, went to pay for the items and found 4 lights on for the registers went to the only one who had someone standing behind the register and they told me to go to register 12 in electronics so I go back and there’s no one there, crap whats going on here? I walk back out to see where I can pay for this stuff or is it free? Well a girl said she could help so we go to register 13, I asked her why do they have lights on and no one working the other registers she just did the shoulder shrug and gave me the total, I payed and walked out then the alarms go off she said your ok the another one goes off then she runs to stop me and took off the alarm strips from the cloths.
Over all she was nice and doing the best she could I guess based on the management and lack of training this place has.

I’ll never come here again. Yes it was the afternoon of Christmas Eve so I expected a bit of busyness in the store… but this place was an absolute freaking disaster.
First off, this is the filthiest retail store I have ever encountered. We walked in and there was just crap everywhere. There were probably more items laying on the floor in the aisles than on the shelves. We were literally stepping over boxes everywhere, some sealed, but many opened and with the parts laying everywhere. What was actually on the shelves was insanely disorganized. Again, I understand it’s Christmas Eve, but what I can only describe as mayhem could not have possibly happened in the 5 or so hours the store had been open when we got there. I doubt anybody cleans this place, ever.
Second, there was almost nobody working there. I didn’t see a single employee except for the ones at the registers. nobody straightening up, nobody helping customers.
We didn’t buy anything. After 5 minutes I was so disgusted by the mess I had to leave. Having spent a few years in retail myself I can tell you we would never let our store look like this. I’ll never be back.

My review is on two levels. On one level, I am complimentary or Toys R Us itself. But on the other, this particular one is lacking.
What I love…
Bringing my little girl there and having her squeal as we go from aisle to aisle: Minnie! Ariel! Caillou! Elmo! Kitty! It’s an easy daddy-​daughter date; and, thankfully, she knows how to hold a toy and then put it back.
I’m also happy that they have a baby changing station in the MEN’S bathroom. That helps me out a ton!
When I find an employee, they’re at least willing to help. For example, I once asked a guy if they had Super Why stuff; and he was friendly in his response.
But, after that, the store itself is lacking. The first thing I notice is how filthy the parking lot is. It’s a strangely set up store where the entrance and exit are the same– kind of awkward. There aren’t many employees around to help, and few registers are usually open. For example, yesterday the only open register was in electronics (which meant someone had to look at our receipt from the journey from electronics to the exit). Just little annoyances. Also, I just guess that I expect employees at a toy store to address and be nice to children. That hasn’t happened yet in six or seven visits.
I won’t stop going because you’d have to be absolutely horrible to «ruin» Toys R Us. But I wish they’d step up their game.

The store seems to be a bit short staffed, and the people who were there were abrupt and unhelpful. When I got to the register the chick who was supposed to be checking me out said «I’ll be right back» and then wandered off without any real explanation.

Our sales rep was very nice and helpful. He guided us in the right direction for a gift for our 4 year old grandson. However he didnt have the item in stock and we have to go to the Clovis location to pick up. The store is very large and has a huge selection of items. Nice place to buy gifts for the kids!!!

This store is under staffed. And dirty beyond comprehension. Thea managers need to be reprimanded .
Customers asking where is the help.
And just to think when I was a seasonal employee here it was a lot better. Seriously. I will say that by the looms of the clothing dept. not having much product they are going to closing the store up too.

Had an excellent experience here today. I was wandering around the kids bikes, and within 2 minutes I was approached by a rep asking if I needed help. I asked a few questions, and she left to check stock in the back. A different rep returned and gave excellent advice, was friendly, and got me a bike from the back, and then carried it up front for me. He also told me about an upcoming sale during which the bike I wanted would be 20% off!

I don’t know that words can describe the unpleasant experience that I just had at this Toys R Us. It was dirty, looked like a tornado went through it, there was no one in the store available to help find things and I’ve never seen such slow check out clerks. I went to the customer service desk to ask for the store manager, but the girl I spoke to had no idea where she was and it was clear she was not going to track her down for me. I asked if they had any more checkers because the lines were extremely long and she almost cheerily said, «No, it’s the season! It’s always like this!» And yes, it is the season, and the place was packed. But there were two checkout lines with no one working them. And it’s not like it was because they had workers out on the floor trying to help shoppers. I couldn’t find anyone to help me. Had I gotten some help, my $ 25 purchase would have been much closer to $ 100. I finally gave up trying to find anything and just wanted out of there. It was awful. And, by the way, I had just come from Target AND Walmart and neither of those stores had lines that long. Those stores were clean, organized and had checkers that are respectful of people’s time and moved quickly to get people on their merry way. The checkers at Toys R Us were slow moving loafers. The place was a disaster. Get some people in there to clean up, help people shopping and check people out quickly. Store manager should be fired. So should all of the checkers that I saw. Gross.

Stopped by in search of a particular item.
Once inside the store, we right away noticed how dirty and chaotic this store was. Floors were dirty and half the store appeared as in a tornado had it. Not sure what the deal with that was.
We wandered around the store in search of our item. We weren’t having any luck finding it, so we sought out an employee to help. It took several minutes to find anyone to help.
We finally located 3 employees that were standing in a circle yapping. They all 3 ignored us and tried really hard to avoid helping us. Okay then, fine. Saw another employee that finally gave us assistance.
A little frustrating for us.
I would also never recommend buying anything from Toys R Us online. They make returns of certain items impossible or very costly for you. I bought a $ 300 item and was told I could return it to the local store. I got to the store with the item, only for them to refuse the return. I was extremely pissed, especially since I spoke to someone from the store before going over there. This completely burnt me from ever ordering anything from their online store.

Parking lot was clean. I walked thru the doors and immediately the gal greeted us but I felt that she didn’t mean it. Like she sounded bored of saying it all day to customers. Anyhow this toys r us is tidy and organized well. We found what we were looking for and check out was fast! Very friendly associates in the. video game department

I love this store! Toys ‘R Us was always one of my favorite stores. When I was a kid and I went there, I knew it was going to be a good day.
Now 20-​something years later, I still get excited to go there. Do people look at us strange for shopping in a toy store with no kids? If they do, who cares? I’ve always collected animal stuff, and my partner loves Legos. I pointed out to him that the max age on the box said 12 years, but he didn’t care. My toys didn’t have an age limit.
Anyway, this parking lot is nice and spacious, not jammed like some others I’ve been to (though most Fresno parking lots are like that, vast and spread out and mostly empty). The store was pretty neat and clean, considering it was late on a Saturday night. No one came to help us, but again that’s probably because they thought we were weird for being in there with no kids.
So for all you kids at heart, stop by and rediscover a little lost piece of your childhood here!

The people that work here need to be more helpful to the customers.