Voxcom Residential Cleaning

Voxcom does not even deserve a 1 star
This company is a joke and should not even be in business. I purchased a Groupon for a 3 hour cleaning. It took me e-​mailing them twice to finally get a response to get an appointment scheduled. I had asked if someone would contact me the day before to let me know who would be coming to my house and I was told yes. The day before my appointment, nobody called me. I attempted to e-​mail Voxcom again and it came back undeliverable. I attempted to call the numbers available and could not get a live person (including leaving a voice mail message for the CEO). Today was my scheduled appointment and of course nobody showed. I contacted Groupon to inform them and they were very concerned about all of my issues. Luckily they refunded my money and said they are going to try and make contact with Voxcom. I recommend that NOBODY do business with this company as there is no sense of professionalism at all and I have a feeling they are headed for closure.

Extremely unprofessional. They no-​showed and did not even have the curiosity to call or email. They voice messaging system and email responses were very shady. Stay away from this company!

This actually is a ZERO star rating, but since you’re forced to give at least one star to review, well… Along with the others that have reviewed this company, I don’t have anything nice to say about them. I bought through Groupon (which I won’t be doing again), and the soonest they could fit me into their schedule was 4 weeks later. That was supposed to be tomorrow, but when I called to confirm (this was after several calls and an email 4 weeks ago confirming from their «corporate office» somewhere out of Texas), I had a hard time reaching them and when they did finally call me back, I was told they were going to need to cancel tomorrow’s appointment… like, WHEN were they planning on telling me that, since I’m the one that called them today!
This comes on the heels of another failed attempt to actually receive house cleaning services purchased through Groupon… I believe the companies are blinded by getting so much instant business, that they fail to plan accordingly. Part of my beef is with Groupon. I think new businesses that offer a service should have a mandatory limit to see if they can handle the response.
I might have been more understanding if they could reschedule me within a few days. But considering they weren’t even going to call (their staff person told me they probably wouldn’t have called – at least she was honest), I don’t have much respect for the company and will not recommend them to anyone. Well, anyone I like at least.

I purchased a set of (2) 3 hour cleanings from Livingsocial at $ 140. The first time they sent a teenage boy to clean and he only cleaned an hour and a half. My daughter was home. We had only requested him to clean half of my home which was two bedrooms, two baths, kitchen, and living room. The other half of my home isn’t used so we didn’t want it cleaned. I came home and saw that it appeared he took a rag and wiped down the furniture. The master bathroom had not been touched, nor were the ceiling fans, windows, and the dusting was superficial and no knick knacks removed. The kitchen was not cleaned other than a wipedown. I took pictures and sent it to voxcom. They agreed to send someone else out this past Saturday, ¹⁰⁄₁₃. This was another teenager. After only cleaning the guest bedroom, guest bath, and living room she left. When I asked her if she was going to clean the master bed/​bath and kitchen she told me what she already had done in the rest of the house and she was leaving. Again, I took pictures and sent to Voxcom and have heard nothing. I do not even want them to try and rectify it because they hire thug looking teenagers that don’t care about their job. I don’t want that element in my home again. I am extremely disgusted that Voxcom would run a business this way. The purpose of a livingsocial or groupon is with the intention of the company to get new customers and hopefully retain those customers in the future. Voxcom clearly doesn’t care.

Mediocre at best, if they show up at all

I received the Groupon and trying to schedule an appointment has been a nightmare. First, I email in to book an appointment and receive a phone call to simply call back if I had questions. then I call in and book a saturday appointment. Then I receive an email stating all their Saturdays are booked. Then I’m told i’m all set, but never receive a confirmation email. Then they email me stating they don’t book Saturdays… what a NIGHTMARE!!!

This has been nothing but a nightmare. Calling them to schedule an appointment was just impossible. I did email them and did hear back the next day. Couldnt get the day I wanted so I just took a day off of work to fit their schedule since my house needed the attention. Its been two weeks since I made the appointment and I had not recieved a call to confirm they were coming today. I called their customer service to make sure they were still coming and the woman said yes. They were supposed to be here at 1:30 — 4:30. It is now 3 and no one has showed up. I called their customer service again and a man told me he would call me back as soon as he made a few phone calls to see what was going on. 45 mins later he calls me back and still has no clue to what is going on. He apparently cant reach the cleaners that were supposed to come to my house today. He just wanted to «inform» me that and said he would call back once he can get someone out here. I am still patiently waiting to get this resolved and I am a little angry that I took off work for this joke of a waiting game. I havent even received service from them and already know I will not be doing business with them EVER. If you see a groupon for them, DO NOT PURCHASE. What a waste of a day.

If I could give 0 stars I would.
Same M.O. — different coupon (not LS but groupon)…
On 7÷2÷12 — I emailed voxcom to schedule a 3 hour cleaning and to ask about availability
On 7÷3÷12 — received email from to confirm next available appointment on August 2^nd
On 7÷9÷12 — I emailed voxcom to ask if it was possible to change appointment to August 9^th
On 7÷22÷2 — I emailed AGAIN because I did not receive a response
On 7÷22÷12 — received email that August 9^th was not available and earliest available date was August 27
On 7÷25÷12 — I emailed to take September 6^th
On 7÷26÷12 — received email to confirm my appointment on September 6^th from 9am to 12pm
On 7÷30÷12 — I emailed my cell phone number to them per their request
On 8÷2÷12 — I found a note on the door that they had tried to come for a cleaning and for me to call and reschedule
On 8÷2÷12 — I emailed to ask what happened and to see if there was a communication issue (i.e. did someone forget to change my appointment date?)
On 8÷2÷12 — got a response back from them that «I do belive that we do have a spanish person coming but if she is not scheduled for your home is this a problem, Greg is the one who does the scheduling for us and he already sent out the schedule for a week.»
On 8÷4÷12 — got an email from John Riggs «I would also like to know ‘how’ someone does not answer the door when our cleaner is there knocking to get in?»
REALLY? THAT IS THE «NATIONAL DIRECTOR“‘S RESPONSE TO THIS MESS? HE WOULD LIKE TO KNOW HOW SOMEONE DOESN’T ANSWER THE DOOR WHEN HIS CLEANER IS AT MY HOME?
IT’S BECAUSE I RESCHEDULED — SINCE NO ONE WAS GOING TO BE HOME! DUH! FOR HIM TO ACCUSE US OF JUST SITTING THERE NOT ANSWERING THE DOOR WHEN HIS POOR CLEANER WAS TRYING TO GET IN…
IT IS AMAZING THAT THIS BUSINESS IS STILL IN BUSINESS. THE BETTER BUSINESS BUREAU HAS HAD 12 COMPLAINTS AGAINST THIS COMPANY IN THE PAST 3 YEARS WITH 11 OF THEM IN THE PAST 3 MONTHS. Many of them mentioning John Riggs and his amazing customer service and management skills.
I have started the process of getting my money back.

I bought a LivingSocial deal for a three-​hour cleaning. I think this business is based in Minnesota because the phone number is out of state. Anyhow, so I called to make my apptmt and scheduled it for a month out since they were so busy. I scheduled directly with Tommy Vox via email. The day prior to my apptmt I never received a confirmation so I emailed Tommy Vox to confirm. He replied that I was on the books. I left work to go let the cleaners in but they never showed up. I emailed Tommy Vox to see if he would call me (because trying to get a live person on this service is near impossible). No response. I kept calling the number until I finaally got someone on the phone. They said they would call the Houston team and then call me right back. I didn’t hear from them so I called again and the scheduler said he’d reschedule me and give me an extra day of cleaning. So I rescheduled with him. I never heard from Tommy Vox, so I let him know via email how unprofessional it was that I never received an apology from him. So the day I had rescheduled the cleaners to come over I called to verify that they would show up this time. I had to leave two voice messages and two email messages and finally the Houston cleaner called and said I wasn’t on the books. You can imagine how livid I was. The Houston cleaner wound up extending his day to come over and clean that evening. As nice as the Houston guy was, the company is a complete unprofessional one. Oh, and Tommy Vox finally did return my email today (two weeks after the initial email) and all he said was to call someone else in the company. No apology. Needless to say I vehenemently don’t reccommend this company. I’m not cashing in on the «free «extra day the second scheduler promised me. They probably don’t have me on the books anyway. Big FAIL.