Baskin-Robbins

«World Class Chocolate and Cookies and Cream from Baskin Robbins — NOW!» screamed my pregnancy cravings. So I obliged.
The store really dark from the outside so I wasn’t sure if they were open. We were cheerfully greeted by a friendly employee, received quick service (we were the only ones there), and it was a clean interior.
I ordered exactly what the baby was asking for, in a cup, to go. I don’t think it’s just me, the scoops were so tiny! Like really tiny. I noticed I’d received chocolate chip instead of cookies and cream, and the gentleman helping me apologetically re-​scooped the correct flavors.
TIP: ask for NO lid. I requested no lid the second time around and this time the scoops were a tad larger. Still tiny, but every bit counts when you’re paying about $ 4 a scoop!

One single dip is too expensive. Almost $ 4.00. It’s not that good.

Other than a good ice cream cake I found this place to be tremendously overpriced. A single scoop of ice cream is 2.59 and then if you want a waffle cone that in itself is another 2.59. So, there ya go. 5.00 for a waffle cone. I’ll drive the extra distance to Braums.

I visited this place tonight. The customer service is extremely poor and the store is nasty. This place has always suffered with poor customer service and I stopped going years back after teens worked there and did not take their jobs seriously. I will continue to go to the Frisco location on Eldorado instead. It’s disgusting and I am not going back.

My experience was good and true to the Baskin Robbins that I knew growing up. I tried the flavor of the month which was «Mama’s cookie dough» and it was AMAZING. It appeared the owner was working and he was very friendly and helpful!

It’s okay, but I feel as if it has declined over the years in terms of ice cream and service. I don’t even go to ice cream places much, but when I do, Baskin Robbins is usually the place i go, since it is so nearby to my house. The ice cream is good, service is not that great.
I ordered a birthday cake, and it came out pretty well, contradicting some of the other reviews, but as for the service, I knocked off two stars!

Where to start, first of all I’ve managed and worked at bars and restaurants for twenty years (I know a lot of people say that) so unlike a lot of my counterparts I don’t come in expecting five star service or cleanliness, but I have to say this is the dirtiest nastiest store I’ve visited in a long time, mind you I’ve worked at bars and clubs where the unimaginable happens all the time, so with that said I took my son to the restroom, and being only 4 he needs help, walking in I was horrified by the filth in this restroom, the toilet seat and surrounding area was so disgusting with urine and other bacteria that I basically had to hold him so he would hover over the seat and not touch any thing, we then went to wash our hand and the sink wasn’t much better, and as were walking back to our seats my son wants a drink from the water fountain, and by now I’m really starting to take a mental inventory of my surroundings and of course the water fountain has probably never been sanitized. I realize a lot of you could care less about the restrooms or a water fountain but I know those kind of things are only a reflection of the rest of the store and what goes on behind the counter and in the back were every thing is stored and supposedly cleaned. Needless to say I’ve been in truck stops that were cleaner than this, so for me and my family we’ll find somewhere else to go.

After reading the previous reviews, I was expecting the worst. However, my sister and I had a really great experience.
Friendly employee, quick service, clean interior. Besides us, there were several happy customers sitting inside enjoying their treats, as well. Will definitely visit again when we’re in the area.

1 star for the employee’s friend /​sister /​girlfriend that was parked in a handicapped spot while chatting on the phone for 15 minutes.

11:08am and someone just showed up to open. Really nice, said he got stuck at the Post Office. I’ll give two stars for him being nice.

I have been to this BR twice in the last 3 weeks… and both times the same cranky employee was there. I decided to give her the benefit of the doubt the first time because everyone has a bad day… but the 2^nd visit was just the same. No smile, on her phone, and seemed completely bothered that we walked through the door. She clearly dislikes her job. The first visit I came in with 4 adults and a child and there were a total of 4 cones left to choose from. The next time I came in with myself and 2 kids, and this time there was no ice, which was disappointing since I wanted one of the frozen drinks. I understand businesses run out of items all the time but to be out of major components like cones or ice on 2 different occasions was a little annoying. I’m pretty sure we will choose DQ or Double Dip from now on!

I recently called the store and ordered an ice cream cake for my daughter’s birthday dinner. When my husband got home with it, my daughter was upset that the cake didn’t look like the cake she expected (and that we had gotten before from a McKinney BR location). When I spoke to the owner, she informed me that «the cake looks different on your computer screen because of your screen». Then, when I explained that we had ordered the cake previously, she said HER store does it her way– and has done it HER way for the last four years. Okay, fine. I paid $ 32 for a cake that my daughter isn’t pleased as punch to have. I asked her what she was willing to do to make this right. She said I could return the cake for a refund. So now, I can either make brownies at the last minute as a replacement or tell my daughter tough luck. I chose to keep the cake and not stress about the incompetence of this store’s owner. I understand it’s a tough time to own a business. I simply can’t understand why she expected me to be happy with her easy-​way-​out substitute on the cake’s decorations. Her attitude was a take-​it-​or-​leave-​it kind of tone. And… Since my husband doesn’t thoroughly grasp the greatness of Blue Bell Ice Cream, we will likely return to this store for our occasional ice cream cones. I just won’t order cakes from this store in the future.