Enterprise Rent-A-Car

There are all the other car rental places and then there is Enterprise. Seriously, all the other companies can all be lumped into one big pile. Enterprise, and specifically this Enterprise on Teel and Main in Frisco, is amazing! Maybe it’s because they are part of the neighborhood, part of the community, instead of being an airport location, but I always feel treated like a friend, not like I’m interacting with a faceless bureaucratic Fortune 500 company.
I have read through some of the other reviews on here, and Sarena M nailed it. Ashley is amazing! She does all the little things right; going the extra mile to accommodate a car request, remembering what is important to repeat customers, and her professionalism and demeanor.
Rent with Enterprise in confidence. You won’t be disappointed!

Our business will never rent a car from anyone but Enterpise again. We tried Thrifty — see my review on them! Ashley at this location is the most helpful agent we have ever run across. We returned our car early (1 hour past the 24 hour rental period) and she still didn’t charge us for a full day. She got us set up for our business fast with the Emerald Club and she was very personable both times we met with her on location.
Thanks, Ashley Medlock!
The Graphics Group

They are always busy; but also always accommodating. I can expect them to take care of me regardless of their workload and inventory.

We rent cars from this location on a regular basis. Kendra and the rest of the staff are always extremely helpful and take the time to get us what we need. They always have a smile and pleasant even when it is hectic on Monday mornings. We would use this office even if it weren’t the closest one to our house. Thank you Enterprise West office for all you do!

I feel like I am going to have a love/​hate relationship with this particular location because it is the one closest to my house if I need a rental. I booked a reservation to be pick up a rental on Thursday and return on Monday. I was greeted by a lady who assisted me. When time for payment came around, my card declined due to the fact that my direct deposit hadn’t hit my checking account yet because it was not 10am (the time that it normally hits). I asked the young woman to wait a few minutes and then try it again. I was kinda short on time, so then I asked if my boss could book the car rental under his name:
THIS IS WHERE EVERYTHING BEGINS TO GO DOWNHILL.
Now normally, when a third party person, friend, mother, father, etc., wants to book a reservation under their name even though they are not physically at the location, I’ve always heard that if the person faxes their credit card info front and back along with their license front and back, then the deal can be done, right? Not on this particular day! The lady that I spoke with says that she could not do it because the other person who was booking the rental was not physically there with us. I asked her if he could just fax the info in and she said no. Then she asked for my license to input in the system. A few moments pass by and then she has the nerve to say, «Can I have your real license?» EXCUSE ME!!! A REAL LICENSE!!! I JUST GAVE IT TO YOU!!! She then proceeds to tell me that the license wasn’t real and then she called some number to ask another employee if it was actually real or not. What are you now; a DMV employee!!! The license was issued to me by the Department of Motor Vehicles and I’ve been using it for over 4 years since I have moved to Texas. If you think that it’s fake (which it is not), then you need to take that up with the DMV, and they will confirm to you that it’s legit. After going back and forth for about 30 minutes or so, I was FINALLY able to be put in a car. Then on Monday, I get a call from a rep asking if I enjoyed my experience overall. I should have said no, and explained my story, but being called while I’m at work combined with I couldn’t really talk at that particular moment, I lied and said «No, everything was great» just to get her off of the phone.
I have been booking rentals with Enterprise since 2001 and I have always been a fan of their customer service, but now I feel like I need to start to slowly back away from them and start venturing out to other car rental places. So will I return to this particular Enterprise location? Yes, but that would only be after I have exhausted all other possibilities and I am just left with them as a last resort.

We get cars from Enterprise when we go out of town for the weekend. They have weekend specials for about $ 10 a day, which is a very cheap way to keep miles off our cars.
I have used other Enterprise locations in Frisco, but the Teel Parkway location is the very best. It is a little further for me than other locations, but the personnel there, especially Kendra, makes the extra drive worth it. Every one there is very professional, smart, and very nice.
Thanks Enterprise and Kendra for your fantastic service!

I always come to this location due to the fact it is very close to my home. The staff here really cares and they always try to go the extra mile for all of their customers. This place is pretty busy, but that may just be a testament to the exceptional customer service that they provide.

I rent from this location frequently and most of the time I walk in at the last minute. The staff always greets me with a smile, makes special accommadations, and gives me expedited service. They always go the extra mile for me. I can rent from anyone but when I need help, this team is always ready to help. It is really hard to find great service like this anywhere in the country. I would recommend this location to any one who needs a ride.

I used enterprise rent a car while my car was being repaired. My car was in the shop for 35 days, so i asked if i could have a car that would be covered underneath my insurance policy so I have no out of pocket expense and if I did it would be very small.
They said not a problem! We have a car that will be under your policy limit, So i scheduled for them to pick me up they came to my house in the ice (only reason for two stars). When i arrived they said well we don’t have one that is covered anymore but we can give you another one and you can pay just the tax! So i was stuck if i didn’t take it. I took it and said i want to be placed in one that is FULLY covered.
They said ok we will call you once once comes in. I waited a week and they still didn’t call me.
So i called them and was told nope we still don’t have a car like that so you will need to keep paying the taxes. I finally told them its not my fault you don’t have a car that i requested when placing my reservation, So they agreed to make it be below my limit so i wouldn’t have a huge hit.
So i went on with my business… They called me on the 25^th at 2pm saying your rental ends today. So your new rate is going to be 35.99 plus tax a day… They gave me no notice to make arrangements to help get me in something else… So i asked well do you have something cheaper. They said NOOOO. ITS THE WEEKEND I HAVE 450 RESERVATIONS IN FRONT OF YOU, so you can bring car back or pay the 35.99 a day. YOUR CHOICE… So i asked what about other locations. He placed me on hold for five seconds and said no they are all full booked as well… ANYTHING ELSE!!!
So i called another enterprise location, this one being of John W Elliott Dr in Frisco.
This location said yes they have something they can put me in… BUT to save me the time i will go ahead and put you at the weekend rate so you don’t have to drive out here just to switch cars…
So overall I think the Teal location needs some training on customer service.