Panda Express

WORST CHINESE FOOD EVER!
I’m already pregnant, tired and hungry, but this place went out of their way to make me absolutely miserable.
First, I’m standing in line to use the restroom. The door is locked. There are no signs on the door. I wait 5 minutes. A worker exciting the store saw me standing there and says, «the key is by the register». I say, «oh, I need a key? There is no sign here saying I need a key to use the restroom.» I assumed it was occupied if it was locked. Already wasted 5 minutes of my time.
Then the line to order food is horrifically long, at least 15 minutes wait time. But whatever I’m hungry. They have only 2 people working behind the counter during dinner rush hour, and they are terribly inefficient, getting orders mixed up, and can’t restock food items fast enough. If I want broccoli beef, I’m going to have to wait another 5 minutes they say. So, I waited 5 minutes for an empty bathroom, 15 minutes to order my food, and now you want me to wait another 5 minutes? Are you crazy? No way!
I paid extra for a side «Angus beef steak», and they gave me the smallest portion ever… Not even a whole spoon scoop full. My chow mein noodles were burnt and tasted smoky gross. My orange chicken was soggy cold and not fresh. And my egg roll tastes like a hot dog.
This place should be avoided at all costs. I’m NEVER coming back.

This place got me badly sick! Don’t come here. I been scared to eat Chinese food. The food was not cooked at the right temperature. I was extremely sick.

Horrible customer service. If it’s anywhere near closing and they’ve run out of what you want, don’t expect them to make any more. You’ll be stuck with what they have.

The food and service are fine. However, there is nothing exceptional about either. I think the prices are on the high side for what you get. You don’t get a lot of food. I don’t eat much so I don’t mind. The place is busy, so it’s really best for people who know what they want. There really isn’t time to sample items here. It is convenient location wise for me, so I don’t mind stopping in here. It appears clean, and there is a lot of parking in the shopping center it is located inside.
Be warned that if you go after 8:30 p.m. there isn’t a lot of choice. The staff has already begun to shut down. Half of the steam tray choices are gone, and what is left hasn’t been replenished. However, the staff does try to get your entrée ready, and they are pleasant.

Was just in and spent $ 32 only to get home and find that no teriyaki sauce was inside for either of the 2 orders of Teriyaki chicken… Mary was so busy being concerned with what was going on behind her, I had to repeat my orders at least 2 – 3 times!!! What is wrong with customer service for the person you are servicing? I realize you were busy and the cook staff wasn’t able to keep up with the customers ordering, but come on at least make sure the people filling the orders are making sure they have everything in the bad for each order before you hand the bag to the customer. I had at least 3 or 4 people touch my order and not one of them managed to make sure I had my teriyaki sauce for my chicken. I love Panda and Panda Express, but come on customer service do your job to make each customer feel like they are special and important and not like a cattle call where you can’t wait to get the customers out of line. I would rather wait in line a little bit longer and get everything for my order and feel like I was appreciated as a customer rather than a nuisance.
And come on. really upping your premium side like «Walnut chicken» to $ 1.25? I mean come on it’s not gold!
Unhappy Panda Express customer =(you get a fail in my book today but I decided to be nice since the food was delicious and fresh and give you 2 stars. Had I been going on customer service only you would have gotten zero stars.

This place always takes care of me after Church at The Rock down the street. They are always so nice and the food is ALWAYS fresh. This is definitely the best Panda out of them all. I go there every week like clockwork and the new honey chicken is fantastic! Enjoy everyone!

What is the point on saying you open at 10 when I had to wait 15 for my teriyaki chicken and another 5 min for my sauce. Really? Wait 20 min for food that should be done when you open.

They always cheat you from your portions!!! I don’t see myself eating at any Panda Express.

This is the best panda express around. They give the biggest portions compared to other panda express. I love the sweet fire chicken.
They do tend to be busy so don’t be surprised if you have to wait, but it is worth it.

The surrounding of this restaurant is pretty bad. Always a «professional» panhandler at the front door trying to hustle customers walking in and out. Manager sees him but don’t do anything. I said «professional» because I see him working with a group of 4 or 5 as a team, calling on cell phone, coordinating, strolling and stationing the entire shopping center, very professional!
The place gets very busy and under staffed so it’s not kept clean, ran out of food, and all kinds of issues. Not a well run place! Unfortunately no other half decent Chinese fast food around the area.

They served two people behind me before me and I had to wait 15 minutes longer because they were out of what I ordered BEFORE the two folks behind me. I’m keeping this short because I have a lot of bad words of like to say but this is a family website. Who does that? Not coming here again

Ugh. Again. I’d been on a five year hiatus (food poisoning from a different branch threw me in a way only people who’ve had food poisoning know) from all Pandas before my GF had a hankering and I wasn’t about to try and change her mind. The food is bland and overpriced but that’s any mass chain for you. But this one had no choices, serving sizes were Really bad, the place looked a mess and the employees obviously hated their jobs. To top it all of my GF, who likes panda, was picking through her bowl in disgust. Thank you for another reminder why I don’t eat here.
Fyi– Jimmy Johns is across the street just opened up and they’re awesome and always running a special. Also if your close and want Chinese there’s a hole in the wall a block west on Orangethorpe and Euclid in the Southeast corner next to Larrys. Still not top quality but its tasty tasty for sure andthe prices and portions rock.

Good panda express with lot of quantity unlike the one in CSUF where they give way less to you.
Overall good

I have no idea how a dish can be on the main board and not titled as optional and not be served. After standing in line during rush lunch hour and I ask for eggplant tofu and I get a casual «sorry we don’t have that» by their manager Annamaria. Who had a very unapologetic tone. She was not very articulate in explaining why something would not be available on a certain day but is available on another day. They just take things off their menu without a warning and to be honest it is alway in demand despite not being a meat item. I got a lot of illogical explanation. I am not going here again. Waste of my lunch hour

Ugh every time we come here we get sick from it. I think we finally learned our lesson this time and will not be returning. Their food must be old or not properly cooked or something.
Avoid if you want to function after eating.

one star for the decent portion size.
I walked into two fat Mexican girls and some crazy Asian lady. The service was bad. The two fat Mexican bitches really seemed like they didn’t want to br there. Ordered the Angus steak that they charge an extra 1.25. Whatever. I opened my plate and tried the steak. For the extra money i had to pay, it tasted pretty bad. The steak bits were sauteed with all the tough ends of the asparagus and fibrous onion bits. I
was seriously disappointed.
also, fat Mexican girl, do they not teach you how to cut terriyaki chicken properly? please work on your knife skills
also, to the owner, what the hell are you doing?!

My kid loves the Orange chicken with bacon!
Me, I’m not impressed! I always feel rushed when I’m ordering! Yes they asked me if I wanted a sample but it’s as if it’s scripted for them to ask (like when you go to a store and your offered the store credit card!) She didn’t give me a chance to say «Yes, may I please try the Beijing Beef» no she said“You want a sample, what would you like” all in one breath!
So on to the food… Orange chicken was hard, like it had been sitting under the heating lamp for hours! Chow mein was good can’t complain! Beijing Beef had a little spiciness to it, the beef was soft and chewable! Beef broccoli was alright! The food didn’t leave me wanting more or thinking what I want on my next visit!
I will be back but only because my son loves the Orange chicken with bacon!
You get a cute little bag full of fortune cookies for only a dollar!
THREE STARS!

Weird, I just checked into this place 3 weeks previously and that check in is gone.
Well when i need my oranges chicken fix, this is my quick cheap and easy go to spot.
Easy in & out with lots of parking.

How can this place be totally OUT of 5 items and down to the final scoop on 3 more??? I’m sitting here at noon, no big lunch rush to wipe out dishes. What gives???
Update #1:
It’s now 24 minutes into the lunch rush and 5 customers have been waiting off to the side for their selections to be cooked.
One guy cooking. The supervisor in the blue shirt cooked for 10 minutes but has disappeared. One girl serving, one at register, 8 people in line. No one working in the dining area clearing, wiping tables.
Still out of 4 selections.
Update #2
Second cook appears and cooks for 10 minutes. Disappears. Janvan, Mr. Blue shirt reappears and starts serving a few entrees after Maria takes order and does rice/​noodles. He disappears after 10 minutes. Reappears after 10 minutes and tells the hardest worker in the place Maria to go clean the dining area. Janvan should do that since he only seems to know slow speed. He enjoys looking out the windows a lot. He starts serving customers.
10 people still in line. Still out of two items. People still have had to wait off to the side for items to be cooked.
Other hard workers are the cashier Corina and the short, hefty cook who hasn’t stopped working hard the entire time I’ve been here, about 1 hour.
Something is still way wrong at this Panda. I’ve been to lots of Pandas but never seen one so poorly staffed and run especially at lunch time. Are you listening Panda management?

Picked up Panda Express for lunch yesterday. Been passing by here for years. Now I know why, this food sucks! Now I know why no one has ever reviewed it.
ORDERED:
2 Item combo … Beijing Beef, Orange Chicken with noodles and rice.
TASTE:
Beijing Beef … very chewy must have been sitting for a while 1*star
Orange Chicken … OK but was a bit weak on the orange 2**Stars
Rice … Dry and flavorless, tossed after 2 bites 1* Star
Noodles … OK but wouldn’t go out of my way for em 2** Stars
Girl at the counter was nice but don’t make up for lame food.
I Will not be back.