Best Buy

Great customer service from the stereo install geeks. Purchased everything I needed to have my daughter’s new stereo installed and even made an appointment for Christmas Eve! Fast and professional, great work, and she’s upgraded her ride!
On a side note, I purchased a radar detector there after Thanksgiving and found a couple weeks later that the manufacturer was offering it for $ 120 discount. Took the website page to the customer service desk and they promptly returned $ 120+tax to my card. Cannot go wrong with that! Easy, professional, no questions asked. Thanks Best Buy for a hassle free holiday shopping experience!

All employees were talking while I was waiting to check out, took minutes before anyone noticed me. Couldn’t believe how no one was being attentive to customers, lots of inter-​employee chatter. Usually I am welcomed when I walk into a Best Buy & have an opportunity to ask for what I need. Oh well. Maybe a bad day but pretty bush league.

Worst experience in my life. I wanted to open few AT&T lines and use the promotion that Best Buy was advertising at the moment. I waited over 30 minutes. After waiting I explained that I would like to open new AT&T lines and create a new account. They run a hard credit check and I was told that I am approved to open a new line. I even saw that with my own eyes.
After a while the associate wanted to talk with his manager. Then he came back and told that they cannot continue with the new line activation at all. So they run the credit check, I got approved and then they stopped the activation process. This is really bad, because this lowered my credit score. They should have not run credit check before telling me this. They just turned me away without any real reason.
I even talked with the manager and he said that he does not need to give any reason why they cannot continue the new line activation. His behavior was not professional at all. He tried to offer 50% discount from their overpriced accessories, which I did not want.
Stay away from this Best Buy. They do not honor their own promotions.

Thought I would try buying the computer in a different town, I didn’t think all Best Buys could be so bad. I was wrong. I didn’t even ask for help, I just wanted to pick it up and pay for it. It took them so long that I found it cheaper online, of course they wouldn’t match the price. How can they still be in business

We just moved to town & our new place has no refrigerator — so we stopped into Best Buy. We got there 20 minutes before the store was closing and while browsing refrigerators & we were approached by a young man named RUMI. He was helpful, knowledgeable & went above and beyond. He took his time to ask us what it was we were looking for and then actually took the time to help find it. He even let us browse other nearby ads (online) to make sure we were getting the beast deal & even offered to «price match» By the time we left the store we were the last costumes in there & lights were being shut off. We never felt rushed or as if he was annoyed at having to stay later. It’s a shame they don’t offer commission — I’d buy from him again & again!

I’ve been here many times and there’s no shortage of employees. Getting one to assist you is another story. Weekdays seems to be the best time to get someone to attempt to help you. Unlucky me, I gained the attention of salesperson Griffin. I had previously been to other electronics stores for advice to correct a specific problem with my device. He was my last hope and when I initially spoke with him he made it clear he was the only one that happened to be a professionally trained tech regarding my device. He gave his guarantee he knew my device inside and out so I gave him a chance. Long story short he advised me that the problem I was having was a simple fix by deleting pertinent information I had in my device. I told him I was not comfortable doing that as it was a small amount of necessary information but again he assured me it was the only fix and I would never again have the problem I was encountering. I none the less continued to ask him questions about other options in lieu of what he suggested and he continued to reiterate about his wealth of knowledge. Of course when I got home I did as he instructed and not only did it NOT correct my problem but just as I was concerned, my valuable information was lost permanently.
Everything Griffin told me was a lie. Why would someone do something so intentionally irresponsible when they know the outcome would be so negatively permanent? One person has now given me a bad taste for all sales people.

I’ve used the car audio guys a few times. They do good work complete with –installation– guarantee, prices are better than you may think if you actually shop around, especially for a corporation. But nothing, I mean absolutely nothing is more irritating than a business that never answers the phone or returns a call. (The phone does not have any answering service… Just rings and rings…) Especially something you wouldn’t expect from a corporation. I will be paying some extra cash to deal with someone local from now on. Someone who answers the phone, and doesn’t get an attitude with me when I bring it to their attention that I haven’t been able to get in touch with anyone all day. It’s better to spend your money locally anyway.

BB is convenient if you need something last minute. They have some decent sales throughout the year. I don’t buy music or dvds here, I go local or Amazon depending on what I’m trying to find. I’ve come here many times over the years and in the last 2 – 3 the customer service has gone down the tubes. I’ve actually complained on numerous occasions and the managers never seem to care or they are also not to be found when I’ve asked for them at customer service. Due to lack of selection in store and general customer service I would rate this place a 2… however, the last 2 times I’ve been at this location, specifically going to the camera dept I was blown away.
Lily and another young blonde haired girl (I’m sorry I lost the paper that had her name) have been a tremendous help and full of knowledge on photography and all of their cameras, lenses, etc. This has not been the norm at BB in a long time! Because of those 2 I am giving an extra star. They will help you with any questions you have, write down any information you need, show you other options on how to further your skills and just give you great info in general. Neither of them pressured me at all either. And because of them I will return to this location to get new lenses and expand my hobby and also to learn some new tips! I hope BB is smart enough to keep these girls on staff and starts to train the rest of their team to model the knowledge of the staff’s departments and the pleasant, helpful attitude that they use.

Meh, this store is hardly necessary since the advent of iTunes & netflix so it’s transforming every six months into something new. I think now it’s primarily a cell phone store.
Notably this location doesn’t enforce an employee parking police so odds are you’re walking passed employee vehicles for the privilege of shopping here.

Had thought Best Buy was the place to go for exceptional customer service and expertise, I was wrong. Went to purchase a new cord for a hard drive that had memories for years stored on it, including weddings, births, graduations, family, friends, basically priceless photos. Best buy directed me to purchase the so called «correct» device and I took it home realizing this did not power up my hard drive. Went to return it in hopes to find the correct device and was told that the device I had purchased and plugged in the previous day had ruined the wires and the only way to fix this and retrieve the priceless information from the drive was to have them break into the drive for $ 100 or to extract the information for just $ 500 — $ 600. Haaaaa!!! I thought they were kidding. I then spoke with a manager that said he could discount the service fee. So here I am with now all memories lost and an around $ 100 bill. Best Buy really needs to step up their education and training for all employees. I will never ask for an «experts» help or even opinion from Best Buy, as they have only made me heartbroken with loss and my credit card ready to swipe.

Was in there twice today for 15 – 20 minutes each time. If somebody had been available to help me, they could have sold me a Chromebook, but they were too busy. Good for them, I guess. But nobody offered to help me either time, and I couldn’t get anybody to help me either time because they were all busy with other customers. Maybe a manager should be watching the floor for customers like me who are standing around, obviously looking for help? I have questions I need answered before I can make a purchase. Guess I’ll have to call around to friends with my questions and buy online like I usually do.

Bought a housebrand (Insignia) flat screen tv. Great picture, color, price. 1 year parts/​labor warranty through manufacturer/​90 day through store. (?) Mother board failed catastropically after nearly 90 days. Their technician checked and confirmed the failure — no abuse on my part. Said this failure was common to this brand. Took nearly 3 months of phone calls, e-​mails and general «run around» to obtain any satisfaction. Finally was refunded money so that I could purchase similar Sony brand. Real accommodating customer service prior to and during the sale… and nearly non-​existent after the sale. I seldom shop there anymore.

Just purchased a 32in. Insignia led tv… Ray from Athens Ga was our salesman and was very good and very personable… sold. us a 39.99 warranty for the tv… The only bad thing is the outside of the bldg LOOKS HORRIBLE… HEY MGR… BUY SOME PAINT.

I bought a Belkin arm-​mounted holster for my wife’s smart phone (Galaxy s4) for Christmas, but it would not accommodate the phone in it’s case. When I attempted to return it, I was rejected due to the limited return period for holiday purchases, even though I was only 3 days «late». Now I am out over $ 35. And I am disgusted with Best Buy. This long term customer will now be avoiding Best Buy as much as possible.

Maybe if you don’t know about computers (or cameras, or musical instruments) they are in some capacity helpful selling you something you can use as a consumer. .. if you DO know your stuff they’re just awkwardly patronizing and try to upsell you something thinking that geeky customer=person who will shell out major cash.
Not so.
Geeky customer means customer is gonna buy from NewEgg. At least this one will.
Bye.

I’m giving BB an extra star based on convenience alone. I will only buy something here if someone gave me a gift card (instead of Sound Ideas or Hoggetown Music).
PLEASE PEOPLE SUPPORT OUR LOCAL BUSINESSES!!!
1)Don’t buy musical instruments here! Go to Hoggetown, Liphams, or some local mom & pop store– you will be taken care of-​they care & desire your business.
2) If you want quality and service on your home theater or audio system I would HIGHLY recommend Sound Ideas. They have gone above & beyond for me too many times to count. You may see the same brands at the box stores, but its usually the crappy end of the product line Sound Ideas truly cares about giving you value and they are relationship driven. Maybe that’s why I’ve been buying from them since the 1980’s.
3) this is a weird one. If you want an AT&T phone/​plan, go to the AT&T store down the street. They warranty your accessory purchases for a year and without any hassle. Some of the sales people even know me by name. That’s expected in my 1^st two recommendations, but surprising in a corporate store like this one– they get 5 stars as do the first two! Best Buy isn’t evil, they just don’t care! It’s an unfortunate result (for them) of their business model. If I needed a super cheap TV & needed it now I’d consider them.

I buy all my electronics from BB, but am not really a fan of Geek Squad. Yes they get the job done but they took a little too long to fix my Macbook when they didn’t have to. Could have been done in 2 days. Instead took 2 weeks.

Best Buy is one of those stores that I used to really love browsing in… music, DVDs, computer stuff, electronic gadgets and such…
Now, I download all my music, stream videos thru Netflix, but my computer stuff online from Apple, and own more TVs and stereos than I really need.
So, Best Buy has become like a utility to me — I go there when I need a cord, or some recordable CDs or DVDs or my mouse breaks… the kind of stuff you need NOW. I bought a couple of BluRay players there recently — those have gotten so cheap these days…
There is nothing bad about the store, but nothing spectacular either. It simply ‘is’. I want to give them props for having a rewards program that requires nothing but a phone number. I simply will not put one more danged card in my wallet.

I went in with my computer to the geek squad and they never even plugged in my computer or pulled up my account. They gave me a price for what I thought was wrong with it. We were moving so I kept it then found out from another store they can ship it free to a BB in new town. THEN found out 3 weeks later when we went to drop it off, that I was still under warranty and the repairs were free! Thanks for taking the time out of your JOB to check on something for me…

Piss poor service. Just wanted a basic laptop, the guy working was not helpful at all. Tried to get me to buy the same laptop with everything «set up» meaning they turned it on for 2 mins and wanted to charge $ 40 for it. Did not know the right specs, even though they were right there, written out.
The lady at the check out basically made me buy an extended warranty for basically adapters, or batteries, if they die. Even though there’s a manufacturer’s warranty. She actually argued with me! I was so tired, I was like, whatever, fineeee. I will take it.
I really hope they go out of business soon. Selling stuff you’re not knowledgeable about, and trying to nickel and dime people is so ridiculous. NO stars.