Firestone Complete Auto Care

The best experience I ever had at an auto care facility.
They checked out my truck that needed repair and while they were unable to fix the problem they recommended an auto electric shop that was able to make the necessary repair.

Very long and detailed experience of the worst auto repair service!
I had to tow my car late night Saturday and, new to the area, I decided to take my car to this location. Early Sunday morning I walked for about 25 minutes from home and made sure to get the car in line for them to work on it. I was there at 8:15am, they opened at 8:00am.
I explained to them that my car just simply would not start and I needed them to fix that issue. There was only two technicians working and only one of them was able able to run a diagnostic. So I was told repeatedly Sunday that «they would get to it.»
Monday morning I happened to go by and noticed that my car was still siting in the same spot where it was dropped off. I immediately called and asked if there was a reason why my car had not been worked on yet. I was given another excuse and was told that they would do the diagnostic right away. At this moment, I began to get really frustrated with this people. After hanging up, 30 minutes later (literally), they called me back to say why my car wouldn’t start. So basically they kept putting my car off for last and it only took them 30 minutes to figure out the problem.
After making sure with the technician the exact problem to fix, they proceeded to replace a speed sensor part.
Tuesday I get a call and now they’re telling me that the car still won’t start and they have to put my original part back. The man on the phone proceeded to argue with me to say that I knew there were other possible reasons why my car did not start. Now, I don’t know anything about fixing cars but if you’re the professional and you’re telling me that the speed sensor needs to the replaced, I’m not going to question you. Needless to say, they’re now telling me that it needs a timing belt replaced that’s going to cost me $ 1200.
After this, I was so furious! I wanted my car out of there as soon as possible. I don’t know why they handled this the way they did. Maybe they are just incompetent. Maybe they were just maybe lazy and not wanting to provide the right procedure to figure out what was wrong and fix it.
Anyways, I had my car towed, once again, to a different shop. This new shop was able to properly diagnose and fix my car. And guess what? It wasn’t even the timing belt!!!

Ever since I got my first car in freshman year, I would go back and forth between certain auto care places because of their prices. Unilocal had high reviews of this location, although only a few, but I’m happy to say that they live up to the nearly 5 stars. It is my experience with Firestone and their staff that truly made my want to stay loyal to their business.
I’ve been to this location on multiple occasions because my car is nearing 15 years old and has been needing some expected repairs. They have been really helpful with ensuring that I understand the repairs I need. The staff is to the point, while also super friendly and conversational at the same time. The main thing I appreciate about this location is that they have always stayed true to their estimated price quotes. This has made budgeting so much easier and makes me feel like their services are trustworthy.
The only reason I give this location 4 stars is because the recent times I’ve went in for service, I’ve had to go back again because they didn’t discuss with me the additional repairs I needed. For instance, they told me that my power steering fluid was leaking after I had already paid. And when I went in to repair the leak, I found out the my accelerator need to be replaced as well. I’ll admit I may have been overwhelmed by their repair suggestions and may not have had the time to have all the repairs done at once. It just was a bit of a disappointment to find out that they could have fixed it earlier.
Nonetheless, I highly recommend the services at Firestone. The staff maintains excellent communication with you in regards to diagnostics and when your vehicle is finished, both through phone and through e-​mail. There was so many staff that helped me so far, that I can’t name anyone specific (but I did in my surveys they sent me). Just know that they are dependable and I plan to stick with them for any auto care in the future!

Fastest car service I ever had! I rolled into the shop a little less than an hour before they closed for a walk in oil change and tire rotation. I expected to get turned away for my long overdue oil change but the staff graciously took my car in.
If you love sarcastic and playful humor, seeing front desk staffer, Chris S. is a must! One of the funniest guys I’ve met as a customer. Coming back about 45 minutes later, my car was finished being serviced with all the mechanics greeting me warmly. I’m glad I stopped by this location, they got me as a regular!

Mike is the best in the business. I’ve been to other shops in the area and would trust Mike and Conn with any of my vehicles.
I was in and out in less than an hour too.
Don’t let the construction in the area hinder you coming here they’re the best.

Malcolm the technician. He brought me to my car and showed me my oil leak problem and explained why previous mechanics gave me poor (and dangerous) advice. I will never go to that previous shop again. They were only masking the problem I had. Malcolm fixed my oil leak quickly and thoroughly. Please make sure the right supervisor sees this, and please make sure Malcolm gets a decent bonus or raise! It is so difficult, particularly as a young woman, to be treated with respect at a car-​establishment. Often, mechanics or front-​desk workers say vague statements like «we will take care of it, don’t worry». Not Malcolm, he went above and beyond and showed excellence in customer service. He answered all questions and was sensitive to my financial concerns, being a college student. While understanding my concerns, he did not offer a «cheap fix» like other mechanics. Malcolm understands that my car is an investment and it should be taken care of as such. I will likely follow his expertise throughout my time in Gainesville, and I hope that he is a valued team member at Firestone. Thank you, again!
I should also mention that EVERYONE in Firestone showed excellence in customer service and were trustworthy to me (I asked many questions, and everyone genuinely cared to address my questions thoroughly), Malcolm was my mechanic that day (1÷13÷15), so he answered many of my questions this visit. I have never had a bad experience with Firestone in Gainesville, and I highly recommend their service. Particularly, if you believe you have been taken advantage of by other mechanics.

Friendly, nice theyre open on the weekends.
Commission based. The garage gm tried to push several repairs on me. After I told him no, he tried to pushed a Firestone credit card on me. He continued to hock the card and repairs until the very end, even after raising my voice saying «NO».
2ndly, repairs they suggested were about 400 (parts and labor + tax). The part itself cost $ 14 dollars + shipping and the install takes 10 minuets using a 10 mm socket. I just DONT trust them now.

Went back for my second oil change. They also changed my rotors and break pads this time. The manager John was really helpful. Worked with me when I was concerned about cost and helped me get what I needed for my car. Would recommend.

They were great! The mechanics in the back were a lot nicer than the front desk. Michael and Malcolm were excellent. I came in late and had a carful ready to go on a trip and they replaced my starter anyways so we could still leave tonight.

Its hard to find a good mechanic shop. Its even more rare when its from a national chain of automotive service centers. Especially one with an awesome location and great hours of operation. And that’s exactly what you’ll find at this Firestone. The staff is awesome. The service advisers and technicians are all very friendly and knowledgeable. I’ve been there several times and while they seem busy most of the time, they get the work done in a reasonable amount of time. The work they do is excellent and if you’re interested, they’re willing to show you exactly what’s going on with your car inside the service bay.

Loved it. Took my car in for an oil change made an appt that was actually held. Was told 1hr and got my car in 45min. Knew who I was when I walked in had my keys ready and everything. Firestone in general has been the only place that doesn’t tell me I need x amount of work done on a new car when it doesn’t need it which is refreshing.

As a car enthusiast. This is the place to come to. All the mechanics are knowledgable, friendly and honest. A rare combo at most auto places. They try to get as much done as possible. Although their only downfall is that they are ridiculously busy all the time due to all the customers that come in. I cannot fault them for that.

Tire prices are a bit high but its quality that counts with tires. Great customer service but its always busy. That is also a good sign.

They brought my car back from the dead!
Seriously, I own a 1992 Nissan NX, which has done me right for fifteen years. When it smoked and stalled out, I thought it was the end. I had my sweet ride towed to the Firestone on Main street. Tears the whole way. Turns out I needed a simple cheap procedure to make things right.
Great prices, and no B.S.
Complete car care is what they offer, and they do deliver

Dropped off my car here to have a crap ton of work done. I requested specifically what I wanted (just rattled off a bunch of things I haven’t done and know I needed done) but the guy thought it might be too much and said they’ll let me know what exactly my car needs. They were excellent with communication, called me throughout the day and did not start any work without my go-​ahead and allowed me to decline services I did not want. Had my BF take his car here too and they were just as thorough and minimally pushy. To avoid long waits, just drop it off in the morning and pick it up later, maybe next day. Pleasant experience!

I brought my car here for a very easy job (replacement of some small part). The labor cost was a bit pricey and I had to wait a long time until my car was seen (bad timing I guess).
Service was polite and friendly. Their comparatively longer hours (open 7 days and until 7pm on the weekdays) are a plus.

This is where I normally take my car. The service is good and the prices are reasonable (they will usually help you to find a good product that fits in your price range). Word of advice do be wary around holidays and the beginning and end of semesters as the students tend to bring their cars in during those times and it can get very very busy.