Lowe’s

My husband and I just moved here, and we’ve had to frequent Lowes quite often for everything you can imagine: cleaning supplies, plumbing repair tools, paints, appliances, and even new carpets. Given all the time we’ve been inevitably spending at Lowes, I wanted to take some time out of my day to give some well-​deserved credit where it is due.
MARK in plumbing has been such an easy to talk to, devoted-​to-​help-​us kind of gentleman. We had a major plumbing issue in our home and needed some professional advice. It turns out that Mark has been in the plumbing business for over 20 years and it was exactly his advice that helped us fix our problem. He walked us through each aisle at Lowes, picked out the tools and supplies that were required to fix our leak, explained how they work, and walked us through the DIY repairing process. My husband really leaned on him for that support needed to do a great repair job. It turned out that Mark knew exactly what was needed, and his guidance saved the day in our new household! Talk about exceptional customer service! This man is a lifesaver!
JOHN in carpeting was a complete pleasure to work with. We are in the process of having our terribly sad, worn out carpet replaced. John not only showed us the different kinds of carpeting we could choose, but went above and beyond by going into the details that we really needed to hear. We talked about warranties, cleaning, the best carpet options for pets, pricing, how to estimate how much carpet is needed, etc. He was patient, listened to our questions, and took the time that was needed to ensure all of our concerns were addressed. Considering we knew so little about carpet when we entered the store, we left with a whole lot of valuable information that would later help us make our decision. John was also just a friendly, genuine person to chat with and we enjoyed his company. This man deserves a raise.
JOSEPH in carpeting ran into us as we were walking through the store and asked if we needed help. Well, we didn’t need help at the time, but we did end up chatting for a while about life and our jobs. It turned out that Joseph and I had a mutual friend– a very well known woman in the U. S Coast Guard! I was amazed! He knew all about this woman! I have been pen pals and friends with her for years, so getting to come home and write to her explaining this small world was such a fun experience for me (and I’m sure Joseph, too!) Anyway, Joseph was just a remarkable man with a beautiful personality. Lowes is lucky to have such a happy person on their team.

Love this place !! Great customer service ! I bought my washer and drier from here ! Great price. Awesome customer service !!!

The store has what you need, just don’t expect the employees to know what they are talking about.

Gil in the window coverings department is wonderful. I needed over 30 window coverings for a new house that I built and Gil gave great advice and was very patient with all of my questions. He was very professional and always made sure to inform me of everything that was going on. For example I place one order after black Friday and received a call that Levelor couldn’t get the blinds to me until April. Gil told me that they would install the first batch of blinds in January and then come out again to install any other binds that were delayed. I plan on buying more blinds from him.

It’s a warehouse service has good and bad points. Usually hard to find someone to help you. Checking out is also an adventure almost always short on cashiers.

Not sure why their commercial doesn’t match their service. I needed to find a step ladder and I have to hunt down employees. They seem to turn their backs or just not here you when you’re looking for help. They do know how to tell you what aisle items are on, but no one ever helps you to walk down and search for what you specifically need.
I do like the people outside that help you load items and the cashiers. They are always friendly, courteous and knowledgable.

hhmm. It’s a big store… It has things in it I like, want, and need but I’m sorry… I love my Warrenton Home Depot better. This area needed a local giant like Lowes though. And It’s an easy stop on my commute when I need it.

This store was great! My family went in 2 weekends ago to check to see if any patio furniture was on end of summer clearance. We just moved to a townhouse with a small deck and wanted a table and chairs that wouldn’t break the bank since we don’t know how long we’ll actually live here.
Well, the furniture was on sale and and employee named Chris went so far as searching the back to see if any stock was there so I wasn’t forced to take the floor model. In the end, we wound up taking the floor models and he was so kind to set it all up on the palate and walk us to the front after I inquired about a discount since there was a little bit of damage on the chairs. He definitely went above and beyond!
The employees here were great and just so friendly and helpful!

I ordered two big items online. Simple process. I was happy they «were“ready the same day. Three days later I stop by with my two little girls. We waited almost ONE hour for them to bring the items to the front. (I had called before showing up). When they bring them I noticed one of the item’s boxes was clearly broken. Because I really wanted to go home and give them the benefit of the doubt, I took the items. The next day when I removed the items from the boxes I find out one one them had been previously opened and several pieces were broken. This item is really really heavy. I consider rude and inconsiderate to let a lady take home an item that you know she has to carry into her house and then back to the store. I will never shop at Lowe’s again. I rather go to home depot. Their customer service has always been outstanding.

Its a Lowes most are the same. This one had a good service at tools, paint, and hardware. Customer service is responsive.
Enjoy!

This Lowe’s is pretty squared away. They have a huge selection of everything you’d expect in a hardware store. Over the years I’ve become a big fan of Lowe’s because the store is well organized, the prices are competitive and the staff is friendly.
This location is just as good as the rest of them. They always have great deals and they keep it very well stocked.
The staff is always available and friendly. I’ve never found myself without someone that is ready to help. Also they do a good job of having lots of cashiers ready to check you out. I can’t remember one time that I waited more than a minute to make my purchases.
One of my favorite things about Lowe’s is the store pickup. Ordering online and them picking it up later or the next day is always a great experience and a good way to save time and money.
Lowe’s meets my home shopping and project needs, so I will be coming here for a many more years.

This is by far the least friendly Lowe’s location that I’ve ever visited. I spend a lot of time in the paint department & wood department as I am an artist. Neither department is particularly friendly or prompt… The wood department is particularly «unhappy» — there is rarely someone around and when they are, they act like being asked to do their jobs is the biggest inconvenience in the world. Visit another location — like the one in Manassas — if you would like to receive good customer service.

Had to get a new key cut for my car and ordered the key fob on eBay to myself some money. Went to 5 or 6 other places all stating they couldn’t do it — including 3 other Lowes stores! Kim at the key center looked at the key and checked if she had the proper guide and cut it in less than 5 minutes! She was super nice and said that she’s been cutting keys for 7 years and it shows! She deserves a promotion! Oh and the key worked perfectly the first time too!

Good store I still like the Manassas store but I use this when I am nearby.

It’s a pretty typical Lowe’s — ginormous, labyrinthine, full of all sorts of fun and useful things.
They have really helpful staff here, last time we came in here we needed a really large cabinet, and the guys were able to help us load it, no problem. They’re always there to answer questions, no matter how stupid they might sound.

It’s been a while since I went to a Lowe’s, I’ve always had a Home Depot closer to me. But now that I live in Haymarket, VA — the Lowe’s in Gainesville is the closest to me.
Lowe’s is nice — things are clean and organized. I always get a little lost and have to ask where things are — but I can usually find someone in short order to assist me.
I’ve bought quite a number of things here for the new home, from toilet plungers, to nuts, to welcome mats, light bulbs, and other new home stuff.