Ric Hansen – State Farm Insurance Agent

I decided that I would do a follow up review of my original. My original review from Aug 2015 is below. After posting the below review I continued to work with the office to resolve my problems. The problem I was having was that although I canceled my insurance I was continually charged for several months. I had confirmation emails that I had canceled and was even working with an additional State Farm agent who holds a different policy in a different state to try and figure out what went wrong at Mr. Hansen’s office. I spent a lot of time on the phone with them trying to explain to them what needed to happen. I got nowhere. Although during these conversations I was asked to amend my review which I said I would do after the situation was resolved. The situation was eventually resolved in my favor by the cooperate office in October 2015. However this was after months of trying to work directly with Mr. Hansen who was unhelpful, condescending and included in one of his emails this gem regarding my mention of updating my review «I respect your right to update any websites pending this response but would urge caution against any unwarranted deformation.»
My personal experience with this office is that they were disorganized and unhelpful and basically gave up on having me as a customer. As for the «deformation» Mr. Hansen mentioned, this is my opinion and I“m pretty sure I’m permitted to express it. I am no longer a State Farm customer.
Original Aug 2015 Review:
This office is so incompetent. I have been with State Farm for 16 years and now I am probably leaving because my experience with this office has been so horrendous. Only 1 year with this office, went here when I moved to the area. Can’t set up accounts correctly, don’t actually know when they are making a mistake until I call and tell them, also can’t do math so… Yeah, very disappointed.

Great customer service! I like that they take the time to really listen to your specific needs. I didn’t even know State Farm had a bank! Highly recommend this agency!