Cloud 9 Spa Salon

I had a facial done on Friday the 12^th and Jessica was the best! I was surprised that I was able to get an appointment so quickly– I decided last minute to try and get in and was able to still find some availability!
Jessica did a wonderful job and explained some things regarding some of the skin issues I mentioned to her. She also recommended some products for me to try, but they were not pushy about the items which was nice compared to past places I have been. It’s now been a few days and my face looks much better and some of my trouble spots look much more clear.
I am definitely planning on returning again in the future for more spa services.

The actual service is good. If your looking for a quick service, Cloud 9 is decent.
The only amenities they have is a shower and lockers. Also, only co-​ed lounge. The robes/​capes are very non luxurious, they would suit better in a hair salon.
Also not very highly trained in customer service.
e.g. Is this your first time here… every time you check in
e.g. They could offer water after service, instead of just reminding «be sure to have water»
Overall, I keep going back and will most likely return when I need a quick service that is local.

After a few good experiences, they really disappointed me when it came to my appointment the day before leaving for my destination wedding. They cancelled my appointment after I tried getting it scheduled for an earlier day because I had a nightmare that this would happen. They didn’t seem very sympathetic so needless to say, I won’t be going back.

Three stars is about right;
A few things bothered me;
Pedi is overpriced, no foot tub? It just wasn’t the same and not nearly as relaxing as the cheaper places without the tub. I hated leaving with all that greasy lotion all over my legs and feet… wiping didn’t really do the trick and I was slipping out of my shoes. I know there are concerns about fungus, but proper disinfecting should take care of that (also I’ve seen places that have disposable liners). I just didn’t really feel like the «intimate» experience warranted the hefty price. No problems with the work; it was all more than satisfactory, and the nail tech was polite/​professional.
My massage was nice and relaxing. No complaints there :)
In short: would return for a massage, but I’m not sure the nail prices are worth it.

Nice little boutique spa.
The waiting room is a little uncomfortable cause they don’t have a separate one for ladies and guys, but the spa services there are nice.
Went there with my friend she got a pedicure and I think she liked it too.
Pry will revisit hopefully soon.

Service received: full leg wax
I really wanted to like this Spa. I liked the products they sell in the main room. Lots of organic & essential oil products, but there were only a few chairs for waiting. I didn’t find the waiting area to be very calming.
When my waxing technician came out to get me she said the appointment was for an hour but it wouldn’t need to last that long (which I have no problem with if the job is done right).
Anyway, she was very sweet and welcoming and so were the women at the front desk. My issue is her waxing technique and speed. She did not hold the skin taut while removing the strip and seemed as if she was rushing the appointment. I’m not sure if it was because they were closing shortly after my appointment but I came home and found many stray hairs. I know I can’t expect every hair to be gone but I noticed a several small strips of hair that other waxing spas never leave behind.
Might just have been a bad day but I will not be back.

Just had the best spa pedicure I’ve ever had. I’ve been to many places around Florida for spa pedicures — Marriott, Ritz Carlton, The Breakers in Palm Beach — and this was the best one I’ve had.
Rose took her time, made me feel relaxed, and clearly took great pride in doing a wonderful job. I had the Signature Spa Pedicure which included a choice of different elements (I chose stone massage and paraffin) and it was well worth the $ 70. I loved that there was no «foot soak tubs» as they can spread bacteria. (I had a problem with my big toe from a previous pedicure at another salon). Instead, everything was gently done by hand and I felt sincerely pampered.
The spa itself was tranquil and serene feeling, just the way a spa/​salon should feel. Decorated in a Tuscan villa style motif, the front reception area was warm and inviting, with a myriad of products lining the shelves. Two doors off the reception lead to the spa, and one door led to the salon. I was led to their «Pedi Villa» and stepping inside, that is what it felt like — a quaint room inside a Tuscan villa, complete with wood beams on the ceiling, dim lighting, soft relaxing music. Two pedicure chairs faced arched built-​ins on the front wall which housed rows of nail colors and hooks for purses. I was asked if I wanted the massage chair turned on, (I declined) and if I’d like a warm neck roll. (Uh, yes!) Then … Best spa pedicure ever.
I will return many times and ask for Rose. Thanks, Rose! You made my day today! ;-)
This was my first experience at Cloud 9. What a great first impression … Congrats to owner/​management on a successful business venture. You just secured a new client!

Got my first bikini wax ever here, staff is very professional and kind. Loved the bikini wax I used Nikki she made me feel very comfortable. I would never think of Wax being spa like but it was! The only thing I would complain about is price, but you definitely pay for what you get.

Got a gift certificate and finally used it yesterday on a massage here. It was awesome (ask for Katie). It was my first massage ever and she made me feel very comfortable. Massage was great and she recommended deep tissue for next time as well as telling me where my tense areas were. Definitely going back soon!

DO NOT get your eyebrows done by Nikki jordan. She’s fairly new at cloud 9 but also worse at waxing eyebrows than probably my half blind dog. She made my brows EXTREMELY asymmetrical and waxed them both differently. After the damage was done, I had a huge two finger gap between both my brows. One was smaller than the other. They were completely round when I explicitly asked for square shaped. Clearly not worth the $ 20 or the now completely royally screwed up brows I have to live with for the next two months until they’re back to normal. Worst experience I’ve ever had IN MY LIFE, and I’ve been to countless salons in Gainesville, countless times.

The manicurists are wonderful, still miss Ms Becky! Receptionists are clueless, make a lot of mistakes with gift certificate coupons manager needs to get up front when there is a customer concern and stop watching via cameras. Best way to ruin a relaxing spa experience is terrible check out experience.

Be wary about using a Spa Finder card there! When I tried to use one, the receptionist informed me my card had already been redeemed and I would not be able to use it for services today. I was made to feel like i was diing something fraudulent. Ended up just paying with my cc. When I got home, called Spa Finder who told me Cloud Nine had submitted the redemption 8 times at exactly the time I was checking out! I then had to call CN back to have them process a refund, and I barely got an apology for their mistake. She did process my refund, said she would send my receipt to me and speak to the owner about a compensation for all the trouble I went through. It has been 3 weeks and I have get to receive anything. Not happy with their extremely poor customer service, and all my time I had to waste due to THEIR mistake. They don’t seem to be concerned about repeat business.

Went here for a swedish massage and it was the best one I’ve ever had! It was super relaxing and the lady who did my massage was really nice. The staff was friendly, and the actual environment feels very upscale and clean.

Every service here is fabulous! Kimba does my hair regularly — color and cut — and there is no other place in town that can match her talent & technique. I briefly went to a cheaper place to get my color/​cut and my hair looked terrible so I was right back to Cloud 9 to get it fixed — I wish it wasn’t so expensive but I have fine hair and need gentle color and a really good cut. The manicures/​pedicures are also amazing — just too costly to get it done more than once a year as a splurge (for me at least). The facials are also my favorite service here — everyone does a fantastic job and it is heavenly. The entire experience is perfect. I’ve had waxing and massage here as well and I don’t have a single complaint. If the services were more affordable I would come here all the time. Love love love this place. Highly recommend treating yourself to the BEST spa in Gainesville.

Very good massages and facials!.. a little more than competitors, but they offer a wide variety of services. The only thing I didn’t like was the small spa and lounge area.

For my birthday my husband and a good friend gave me a trip to Cloud 9 for a mani/​pedi. I got the deluxe versions of both with a hot stone massage. Oh my goodness, it was wonderful! This was also my first time going to Cloud 9.
Rebecca was my nail specialist and she was wonderful! She not only did a fantastic job she also read my mind — I commented on her fun and funky red glittered nails and she smiled and suggested that we do a glitter treatment for me too. I was thrilled!
Cloud 9 has such a lovely waiting area out front in the registration/​check in area. I got there early which left me plenty of time to browse through all the gifts. I loved all the things they had like the Poo-​pourri! Hee hee.
So why only four stars? To be honest it’s a tiny picky thing: the pedicure chair I was sitting in was one of those massage chairs and one of the roller balls in it was popped out or something and just seemed to jab me in the back rib.
But that would not stop me from going back or encouraging friends and other people to go. All the people at the spa were friendly, warm, and welcoming. I really appreciate good customer service, and this place has it!
Thanks, Rebecca!!!

I have only received manicure, pedicure, and massage services here and I loved every second of it! I only allow myself to go as a treat because of money. However, it is not an overpriced spa. In fact, I would say it is pretty reasonable compared to other spas I have visited. The waiting room in dark and quiet – it really helps you to relax and get in the right mindset for your service.
I have never had a hair appointment here, but might try it in the future. Overall, great experience and I HIGHLY recommend it!

I loved the deep tissue massage I received here (ask for Kathryn)! I haven’t tried Cloud 9’s other services, but I will definitely be returning here for massages on a regular basis. As a first time visitor I was impressed with the customer service and facilities. The lady at the front desk was very friendly and gave me an excellent mini tour.
My only complaint is the waiting/​relaxation room. Unless you have a friend to chat with or your wait is short, you’ll be sitting here bored until they’re ready for you. The room is too dark to be able to read a magazine or book, and there aren’t any available anyways.
Still, I was a happy customer — I felt relaxed days after I received my massage.

Positive — Facials and massages are awesome and your not waiting a whole day to be seen
Negative — If your getting your hair highlighted and cut get ready to wait half a day to be seen. You pay a lot and it’s not worth the wait.
4 Stars for facials and massages
minus 2 stars for hair appointments

I’m reviewing this for my wife.
She goes mostly for pedicures, facials, and massages. She doesn’t go for hair appts.
She loves this place, has gone to many other places, but loves Cloud 9 the best.
Makes it easy on me for Christmas and Birthday gifts.
Décor inside is very nice. They are always very very pleasant. Great place to go and treat yourself to a spa treatment.
We would highly recommend this place.