Was a very ‘used car’ experience. Went in saying we needed a basic king bed for our guest bedroom. Was immediately taken to the most expensive model they have. Explained(again) we are just there for a quick purchase of a ‘middle of the road’ king bed; and explained it will be used only a handful of times a year. They brought us to the second most expensive model. Finally we walked ourselves around and found a model we personally believed would fit the bill and asked the pricing. The pricing they quoted was a couple hundred dollars OVER the price on for the EXACT same make /model /size. This was not an online competitor we were comparing them to but their own .com site. At this point walked out and purchased from another store. Will not be back for any of our bed needs and will not recommend this site. I should have listened to a neighbor who had a similar experience and walked out without purchasing. Waste of my time walking in here and quite frustrating.
Hark T.
Évaluation du lieu : 1 Haymarket, VA
Buying a mattress from them was like buying a used car. We got a decent price but we had to work hard for it. Biggest compliant is the return policy. We spent a lot of money but did not like our adjustable bed and now have no recourse to return or exchange. Would have been better off going to another place like Costco. Buyer beware!
Bryan P.
Évaluation du lieu : 3 Manassas, VA
Sales woman Susanna very nice and knowledgeable. My complaint is with their policies. Delivery is not very accommodating. They would not leave in driveway or drop it at the store, 4 miles away, so I could just pick it up. I am canceling now since no longer in a rush and will shop for better deal. Their prices are high anyway.