Ruby Tuesday

This is the worst service I’ve received in a long time. First, the host sat us down, a FAMILY of 5 with a baby at the bar! After waiting for 10 minutes the bartender finally asks us for our drink order. Throughout the meal he forgot to bring many of our requests or it took him a long time to get around to it. Lastly my drink was always empty and the table was never cleared. All this sounds like the server was slammed during a dinner rush. Nope, it was 1:30 on a Saturday in a empty restaurant. At the end of the day it’s my fault, I did choose to eat at a Ruby Tuesday.

The service here is amazing! They have a bartender named Eric that is amazing! The down side is they never get my steak order right. I ask for medium rare and 90% of the time comes well done.

1) Salad bar plate was smaller then appetizer plate. 2) The potato salad and pasta salad on the salad bar looked like 2 bowls of slop, very unappealing 3) Kids chocolate milk came out in a cup full of ice. 4) Ordered hamburger with NO MAYO, no lettuce, and pickle on the side. When food finally came there was a big heaping glob of disgusting mayo all over the burger and bun, and lettuce. Both items that I asked NOT to receive! The tomato and pickle were on a separate plate together. You could not have botched this order up more if you tried other then bringing me a chicken sandwich. 5) Fries were hot but waaaaay to salty to eat. 6) When the replacement burger came out it was mostly raw and the bun was sopping wet. Have no idea what was on the bun bit it was gross. 6) Had to ask for ketchup. 7) Ordered kids Mac & Cheese. Both adult meals came out and the one correct adult meal was ½ consumed (by the kid who was waiting for the mac & cheese) at which point I had to ask someone to please bring the kid some food. It eventually came. 8) Had to ask for drinks to be refilled. 9) Dirty dishes remained on the table throughout most of the meal. Of note, the place was not busy, at all, which I could possibly understand all the mistakes if that were the case but since it was empty there is no excuse. Might be why the place was empty. I like ruby tuesdays but probably will not revisit this location again. What a mess…

Great happy hour prices. Their wings were very good, great burgers. The salad bar is well stocked.
For the price $ happy hour is the time to eat here.

Went in with a friend and his son, the host placed us in a booth that had wet paint on the table. They had placed tape over the wet paint, but did not cover it completely. The 4 of us had black paint on our hands, two of us had it on our clothes. When we made comment to the host he said, «Oh they didn’t cover it completely?» Didn’t offer to move us to a different table, not even a I’m sorry. The last few times I’ve been there the wait staff seems lacking. Had to ask for drinks to be refilled, not once but twice. I would rather drive to Rockville than go to this location, which I can walk to. :/

Don’t waste your time or money going here. The food was terrible, as well as the service. I got dirty silverware ⁴⁄₅ times that I requested fresh ones. The food was undercooked badly. This place deserves a half star and that’s only because the waitress was sweet and did everything in her power to salvage the experience.

Went there the other night food was good and the service was great. The drinks were okay, nothing special. The little cheddar cheese balls were okay and fresh. The salad bar was clean and fresh and good! This location is so much better then the Germantown! Our service answered all our questions and management was good.

I am here right now for the first time at Ruby Tuesday’s ever. My server doesn’t seem to know how to anticipate the guests needs. He also doesn’t seem to know the menu. I asked for help with the menu and was kindof brushed off. I think his name was Ernie. I have no problem with the lack of English, whatsoever. He just doesn’t know the menu. He has a nice personality but gives the vibe that something else could be done instead of taking care of me, the guest. I’m still going to tip 20% bc the smokehouse burger seems like a good option. I’m tempted to walkout and not eat… I don’t mean to sound like a jerk. I guess I just expect a standard of service that cant always be met. I’m just going to leave actually. My table isn’t very clean and my server isn’t attentive and it’s just not the best experience I’ve had.

I’ve been to this restaurant twice, After the first visit i figured «anyone can have a bad night, give them another chance», unfortunately it would seem that the first visit was actually one of the good nights because the second was worse. The servers were nice enough, but food was Slooow to arrive both visits, ordered different steaks, one stringier than the other, with large amounts of gristle. veggies were actually ok, on the first visit i had ordered the tiramisu desert only to have it delivered to me frozen solid, i did not make the same mistake the next visit and ordered the ultimate chocolate cake they were supposedly featuring, placards on all the tables raving about it. waiter came back and said they had run out, this was at 7 pm on a friday night, you’ve run out of a featured item??? i was craving sugar so i told the waiter that I would like the tiramisu but to make sure that it was not frozen like the last visit (i had told my server about this on the first visit) he said he would make sure. He quickly delivered and the scurried away… yep, frozen solid. went to the survey site for the chain, described my displeasure, multiple days later was sent a coupon for buy 1 get one half price entrees. severalthings about this, 1. i am a single person, so this helps not a whit. …2. this coupon is frequently sent out as a promotion anyway.
The only way I can see this place staying open is that the mall provides them with fresh customers to disappoint daily.

Really good options if you want a salad bar. Lots of regular veggies like mixed greens, shredded carrots, cherry tomatoes, green peppers, shredded cheese, cubed ham, potato salad, pasta salad, raisins, croutons, sunflower seed and dressings galore.
You can always add a salad to every meal option.
The thing that really impressed me are the new veggie options on the menu. Thanks for stepping it up a notch. Grilled zucchinni, roasted spaghetti squash, green beans, broccoli and asparagus. Order each for $ 2.50 a piece or a trio with a salad.
Happy Hour starts at 4pm. Cocktails are $ 5 all day long. And if you don’t drink alcohol, there are fresh squeezed lemonades and fruit teas. Sangrias and frozen margaritas starting at $ 6.
If you have room after your burger or your lobster mac and cheese, try the white chocolate, cherry cheesecake. Trust me, you will thank me. ;)

Great low carb menu for a chain.

Better than germantown location, bartender/​waiter was very nice … I came here couple of times no complaint. ! I will come back soon
It seems like ruby Tuesday went down hill. The floor was dirty as heck like it hasn’t been mopped or cleaned for hours … And my food wasn’t hot fresh out the oven It wasn’t cold it wasn’t hot either. The cake was really good. Our waitress was moving too slow.

Most average meal ever at a RT. Filet was over cooked but certainly not medium as requested. Salad bar had many fewer choices than other RTs however each item was fresh and well stocked. Service was fine; nothing spectacular. Restrooms were a mess.

Food was ok, but portions less than other Ruby Tuesdays. Service was not good. Waiter NEVER checked with me once to see if I needed anything. Had to ask for biscuits and it seemed like it was an effort for him to get them for me. Finally got his attention to get a refill of my water and when I paid the bill and left tip on table, he was in a big hurry to clear the table and did not even asked if I was finished. So I did not even finish drinking my refill. Seems like he could not wait to get his tip (which he did not deserve) and in a big hurry to rush me out. Never again!

Never been to a Ruby Tuesday before. The food was surprisingly good… think Friday’s prices with decent food. I definitely would pick a Ruby Tuesday over some other chain if I was ever in the position. (This was the settlement of my parents and I negotiating where to eat.)
Food: gumbo-​very good-​interested if this due to being in Maryland and having decent seafood or just in general. Had their sirloin steak with mashed potatoes and broccoli. Very, very good considering the price and restaurant. Mashed potatoes were addicting, broccoli was meh but I love broccoli. Broccoli cheese soup-​decent.
Service: I am not sure if it just a Maryland thing or we had bad luck but we did not have very good service just about everywhere we went, and this was no exception. We ate here twice. The first time the waiter kept forgetting things but he checked at the table often and would remember then so it worked out. Second time, the waiter straight up forgot one of our entrees and did not check at table enough (maybe once?) for us to even fix it or get drink refills.

Service was good, yet fish tacos were very fishy, the BBQ ribs were over cooked and dry, almost like they were cooked days before and reheated. Two stars for the good service, not their fault the food is bad.

I go to this restaurant a lot and I am almost all the time satisfied. Everyone is very pleasant and always making sure we are doing good. Also, the salad bar is always fresh and fully stocked.

I know it’s only a mall restaurant, but to have gotten stuck with a server who, literally, almost got his name wrong, other servers cursing and complaining in earshot and just general terrible service, I would have been better off in the food court.

Went to this location after arriving from my Houston flight. I was excited for the salad bar and a juicy Prime Cheddar Bacon burger especially since Houston does not have a Ruby Tuesdays. The two side items I chose were French fries and balsamic tomatoes.
I will say that my food was delicious and the portions were acceptable. My wife ordered a steak and a baked potato along with the salad bar and was pleased.
The meal took a bit long for what was ordered and there not being a crowd on a lazy Sunday afternoon. Our survey was very attentive if maybe a bit too much… certainly better than the other way around though.
I would definitely go back though… very satisfying experience.

I went for Happy Hour yesterday. I was trying to use 1 of my 2 $ 15 Holiday Bonus Offers from $ 100 of Ruby Tuesday gift card purchases.
The offer says ‘You’ve earned this valuable reward. Enjoy! … Not valid with Steak and Lobster limited time offers, daily specials, other coupon or holiday offers, for alcoholic beverages, or in conjunction with our GiveBack program.‘
The Manager insisted that Happy Hour specials are ‘daily specials’ and refused to honor the offer (which I had to earn) until after a long and heated discussion.
Happy Hour’s from 4 to 6 pm and 9 pm to close — more like ‘hourly’ specials. Happy HOUR, by definition, cannot be DAILY specials.
He also said he would not honor the offer for Happy Hour in the future. Ruby Tuesday needs to honor their own offers…