San Luis Resort, Spa and Conference Center

Wanted to skip town for quick get away. Waited until the last minute so agree to pay nearly 900 for king size deluxe version suite with early check in. Upon arrival we were asked to wait which is understandable but the room was not even ready at normal check in time. Finally upon getting to room they bring us the wrong luggage. Gal then rings us from front desk and tells us we left key downstairs when we clearly have 2 keys in our possession. I call to make reservations at spa and phone line disconnects 3x in a row. Please tell me this is just rough start to great evening but so far not looking too good.

I am a huge Fertitta fan, and have been for years (he owns this hotel and many other businesses). Unfortunately, I was quite disappointed with the San Luis Hotel.
This was a very special anniversary for my wife and I. We’ve been married for 14 years and this is probably our last one. She has pancreatic cancer. I wanted to go all out for this one, and the San Luis is supposed to be the cream of the crop.
The problem is that it is not a romantic place for couples. It’s a kid magnet, overrun by people with kids. My wife loves pools and hot tubs. We went to the pool area and there were lots of kids jumping in and splashing around. I was relieved to see a bar at the far end of the pool with a sign, «Adult Pool.» It was roped off.
We sat at the bar and I ordered a margarita. As I got my drink, a sudden crowd of kids and their dad followed us in and began splashing each other. I covered my drink and waited for the staff to tell them to go away from the adult area. But the staff looked at them and smiled. I gulped down my margarita and we left the pool area.
We heard children in the hall outside our room, late into the night. When we awoke, I looked at the gorgeous view of the Gulf outside the window, then at the pool. The only kids in the pool were in the «Adult Pool» area.
My final disappointment was when I was looking for coffee. They have a Keurig and 4 coffees… in the bathroom! The K Cups were not individually wrapped and only a few feet from the toilet. There’s no way in hell I would drink those!
So I will never again go to this hotel. Perhaps the money comes from families with lots of kids running around.

To begin, I love this hotel. I love the rooms. I love the pool. The atmosphere, everything. So, it saddens me to say that I just don’t get it sometimes. I am not in the hotel business so here’s what I don’t get. You go online and select a room that is not standard type. For us it is corner suite. You pick this room for a reason. Maybe you like it better than the others. Maybe it’s the view. Maybe you’ve had that room type before and you really liked it. So you pick it for a reason. You get to the hotel at check in and get your key. You go to your room and it is occupied, as in, you literally walk in and see people in bed. When you go back to check in they tell you that there are no corner suites available. I don’t get it. How does that happen? People check out. They clean the room. It’s ready when you arrive. Seems simple. Apparently not, judging from the tempers flaring at check in. Throughout our four day stay, we encountered people who’d been told the same thing. Room not ready. Room not available. Over and over again. Moved to another room. Moved again to the room they requested. I don’t get it. For what I consider a first class hotel, this is simply not acceptable. We’ve stayed at hotels all over and know they have hiccups, but, to encounter so many people with same problem makes it a habit. Yes, we did get a corner suite after 2:00 the next day but the point is, this should not happen so often at the same hotel. I do not like wondering if my reservation will be honored when I walk in. If the folks running this hotel are reading this, you can trust that there were dozens of people sharing the frustration this week. Many vowed they’d never be back.

Stayed at the hotel for work conference; the front desk staff were rude and the billing was incorrect three times. The reservation manager Michelle was unhelpful, impolite and discourteous.
The room was dirty with hand prints and hairs in the bathroom.
The food was over priced and cold.

We have stayed here probally close to a hundred times in the last 8 years. We made a reservation online got here early and where told «don’t worry we will have a room for you at 2.00 «
It’s 3:45PM Landrys has allready hit my AMEX for 600 plus and no room !
Camped out at the pool .
Amazing example of what happens when someone has no competition .
We have been a Landrys Select member for 10 years. Not happy
Update :
Man in black walked by and noticed we had luggage with us by the pool. He took control came back with Keys to the room and took our luggage to the room ! Outstanding service thanks Landrys AGAIN !

I’m giving this review 2 stars and that’s only because of the convenient location, nearby restaurants, and the awesome pool. I’m giving 0 stars on the service. Front desk is horrible. Very unfriendly and unwelcoming staff. Upper management is horrible as well. They really don’t care to keep the guest happy or to keep your business. I honestly think their motto is «Take it or Leave it». They know their only competition up to par with them would be Hotel Gálvez. We have stayed here on 3 different occasions and same type of service every time. No joke. I also don’t think their amenities justify the 300 – 500 per night. I mean it is Galveston for crying out loud. Not Miami or paradise… Now on to what really took me over the edge with San Luis Resort, after a few years of not visiting Galveston, we decided to return for Memorial Day weekend. Arriving on Saturday and checking out on Monday (Memorial Day). Sounds simple right? NOT! Hotel has a mandatory holiday policy that we have to arrive Friday. No way around that. Friday is a working business day. People with jobs on Fridays! Reservation specialist I spoke with after being unable to book online was very unapologetic and basically said too bad, so sad. With that being said… Hotel Gálvez, here we come!

I had some business in Houston so me and my husband decided to pop over to Galveston for our anniversary. This resort is gorgeous, the food is delicious but it’s the customer service that gets this place 5 stars. Every single person we encountered was so friendly and accommodating. They even drove us in their Bentley to our anniversary dinner. We can’t wait to go back with our friends and get a cabana by the pool!

Stayed in the San Luis Resort for a work conference and there is no chance we will host another event here.
Their hotel staff (especially the front desk) were unorganized, uncommunicative and unhelpful under many circumstances.
I do have to state that the restaurant staff, valet, bellboys, and spa staff are the complete opposite — friendly, welcoming, and knowledgable.
PROS:
— Great views of the Gulf. Room balconies are a major plus!
— Heated pool + pool bar + hot tub = awesome!
— Excellent restaurant selections in resort (love the bistro!).
— Awesome fitness area (gym)
— Nice conference rooms and banquet food was delicious
— Banquet staff were professional and courteous.
CONS (warning long list — yikes!):
— Room condition: old carpeting, dusty, broken light fixtures, no black out curtains, DIRTY (sink/​counter was dirty) and found hair (def not mine) in my bathroom and on my desk.
— Housekeeping skipped cleaning my room ¹⁄₃ nights.
— Housekeeping did not properly close my boss’ room door after cleaning. He returned in the evening to find the door ajar!
— Front desk checked in one of our conference guests to a room that was ALREADY occupied!
— Also: front desk allowed another guest to check-​in to one of my coworker’s room! (They returned and found their bed sheets ajar after house cleaning visited that morning).
— Front desk did not have rooms ready for 4 sets of conference guests that arrived on time for check-​in (we booked a block of 35 rooms for the conference).
— Front desk insisted to my boss (4 times) that there was no business center until another staff member informed us it was on the 2^nd floor.
— Front desk and conference organizer at resort misinformed our conference guests of the location AND time of our cocktail hour for the conference dinner.
— Front desk insisted they couldn’t print a confirmation receipt for me during check out when my coworkers all received one! After discussing with another staff member, they were able to provide me a receipt in a matter of seconds.
I cannot elaborate enough on how unhelpful and uncommunicative their hotel staff and conference organizer seemed to be at times. There were issues left and right as a result of the hotel staff not following through on their end as well as being unorganized. Not to mention how embarrassed we were with the condition of the rooms and the professionalism of the staff to our conference guests that flew out to attend our event.
Unfortunately I can’t say I would recommend this resort for a work event or weekend getaway to anyone.

Resort is awesome. Service at the front desk is terrible. Rude, easily irritated, non-​responsive.

This place is very nice. Well maintained and nice bath towels. Food is good at Blake’s. We didn’t go to the other restaurants. Everyone is very nice. The pool is cool. There’s an awesome slide. You get free soda at the pool from the wait staff. The rooms are clean and pretty. The mattress in ours really needs to be replaced though. I would have given 5 stars except for the fact that there is no self service laundry facilities. You can pay per piece at the hotel or go to the local hole-​in-​the-​wall laundromat. Which is what we did. Not very happy about that. Otherwise I love this hotel. Next time I’ll remember to pack a lot more clothes.

First of all, yes, the location is great and all rooms have a balcony facing the gulf; however, the atmosphere is NOT what one would expect considering they deem themselves as a resort. Everywhere – the lobby, restaurants, bars, lounge areas, pool areas – they play pop music LOUD! I mean you can’t even have an intimate conversation at dinner – it’s ridiculous! Does the management not realize how annoying this is?
Secondly, the rooms need to upgraded; especially for the price you pay. The beds are worn out, I woke with an aching back everyday. The tubs and sinks do not drain, which means they have not been cleaned of hair/gunk…etc. Also, it is freezing in the all common areas, and the room air conditioners are impossible to adjust; you must either freeze or burn up.
Lastly, every morning I was awoken to the sound of a power washing machine beginning at 3:00 AM; they spray down the entire pool area, front drive… etc. I’m not sure if this is a normal occurrence or not, but we were on the 14^th floor and this went on the entire week!
Therefore I would not recommend the San Luis Resort and Spa.

I just love the San Luis. We stayed on the 10^th floor this time. And the amenities that comes with this floor is worth it! You get full breakfast each day delivered to your room. Free valet, free champagne upon arrival plus a bottle in your room. The view is still great, although the view is really great on the 15^th and 16^th floors.
The staff is professional, attentive and go purify heir way to ensure your stay is good. Especially Ryan, Vance and Bree. They make you feel right at home. The heated pools are a plus and the slide brings back childhood memories.
If you’re looking for total relaxation, San Luis is the spot!

My girlfriend and I stayed here for a weekend in February. This was our first time at the San Luis. We had an ocean view room with a balcony. The view was great. I was expecting the room/​bathroom to be more updated (based on the images). But despite its outdated appearance the bed was comfortable and the room was relaxing to stay in.
They had a few restaurants inside the resort. We enjoyed a brunch buffet at Blakes Bistro. Other amenities included a heated pool, which was nice in February.
Only issue we had was that the elevators were slow!

My husband and I stayed at the new villas the opening weekend. We could not have loved it more! The staff was amazing and the facilities were gorgeous. Phillette was over and beyond helpful and attentive. The entire staff was what made the trip so relaxing and accommodating. We will be back!

Absolutely the worst customer service I have ever received from an establishment with such a good reputation. I am fuming about the way I was treated. The one star is only here because «no stars» is not an option. I booked my hotel via phone and paid for my room in advance. They mentioned nothing about a «deposit for incidentals that is charged to every room.» Had they mentioned it, I certainly would have taken my business elsewhere. When we arrived at the front desk to check in, I was asked to scan my card for «incidentals.» Again, nothing was mentioned about a security deposit. I had it out with the young lady at the desk at this point and said that I did not authorize my card to be charged for anything further. I even pulled up my bank statement to show her that the room was already paid for. I told her that if this was the policy, that we were leaving and would not be staying in the hotel that evening. She went to the back room to speak with a manager, and upon returning, she stated that we were good, already paid in full, and that nothing further would be charged to my card. We assumed everything was ok. Later that night, my husband went down and filed his card with them for the one «incidental» we had planned to splurge on… room service. We had our room service, and my husband’s card was promptly charged for said «incidental.» Upon our return home, I discovered that my card has been additionally charged over one hundred dollars for what I do not know. I called the hotel, and spoke with a young lady at the front desk. She assured me that this was a mistake, and that I would promotly be credited for this charge. This did not happen. I called back to find out why, and was transferred to an extremely rude gentleman who told me that this had already been done, that this is for «incidentals charged to every guest at check in,» and that there was absolutely nothing they could do at this point. This will be credited, but will take a few days. Well, I have an automatic draft coming out, and because of the unauthorized charge, I will not be able to cover it, which will result in overdraft fees from my bank. When I explained this to the gentleman, he offered no apology whatsoever, was extremely rude, and said that this was «hotel policy» and there was nothing that could be done. That is BS. In a Landry’s establishment, you do expect to pay a bit more, but arguably what you pay for is a high level of customer service. I did not get my money’s worth here. Of course they can do SOMETHING to smooth the ruffled feathers of an angry guest. A profuse apology for their mistake, an offer to cover the overdraft charges for a charge I had no idea was coming out, a comped dinner in one of their restaurants, etc., etc., etc. But, alas, no. There is nothing that a «quality» Landry’s establishment can do to ensure the happiness of a customer and God forbid possibly get repeat business. Deposit? Really? My husband and I are not rockstars and we had no plans of trashing a room. We just wanted to celebrate a quiet anniversary/Valentine’s day evening (which we mentioned, but nothing was offered in the way of making it more special, btw, and as it was a special occasion, my husband might have paid a bit more for the service… but as I have a separate checking account, I really resent being force charged for the possibility of getting something that wasn’t even offered). Save your money and go elsewhere. There are other lovely establishments on the Island that bend over backwards in the area of customer service. Landry’s will not be getting any more of this teacher’s very hard
money.

This resort was the most wonderful, spontaneous girls weekend away. I was able to reset and recharge it was simply amazing. Every room faces the ocean and the views are amazing. We had a wonderful time. I plan on brining my family back in the future. It was very family friendly.
The pool was like a mini tropical escape, at around 85 degrees at the end of January it was the best way to spend our evening, night, and morning. The food was awesome, the breakfast buffet was delicious and the Italian restaurant was some of the best food I’ve ever had.
The staff was extremely friendly and the location was beautiful. Cindi in the «Style Boutique» was so sweet and made me feel like I had another girlfriend around.
I would highly recommend the San Louis resort for families, singles, or anyone looking to just get away. I would also recommend this as a great spot to stay if you’re cruising out the next day or returning from a cruise and need an extra night before traveling home.

The San Luis has always been at the top of my bucket list, but the cost deterred me from doing it. $ 300-​$ 400 a night for a hotel in Galveston, is not my idea of money well-​spent. However, I finally found the hotel at a reasonable (but still expensive price) and decided to bite the bullet. To make this easy to read, I will outline my thoughts…
1) Perk: they have FREE self-​parking in the back of the hotel which is awesome. It’s a very short walk to the front desk of the hotel.
2) They will not budge on the 4 pm check-​in time. Usually most hotels are willing to accommodate guests that ask to check in an hour or two earlier, but this will not happen at the San Luis.
3) The room is not what you would expect of a $ 300+ night hotel. To be honest, it’s very similar to a Holiday Inn. The bathroom is quite small. The hotel provides «toiletries» but to be honest, I’ve bought better toiletries at the dollar store. Yes they have Keurig cups, but a) who uses hotel coffee machines anyways (eeww) and even if you did, there is no sugar, cream or sticks to stir the coffee with.
4) The wonderful-​ness of the hotel, really is all situated in the pool area. I’m not going to lie, this place is amazing. Heated pools, Jacuzzi, water slide, swim-​up bar, cabanas and club music bumpin. The atmosphere, however, was ruined by none other than Tillman Fertittta. For those that know of him, he likes to ride his helicopter EVERYWHERE. And his helipad is not located somewhere practical like the back of the hotel. It is located directly in the FRONT of the hotel, where police have to stop traffic, and close half of the pool so Mr. Fertitta can land. So here I am relaxing by the pool. Than I am asked to move by staff and a police officer. I moved towards the hotel, he finally decides to land. Debris is flying everywhere around the pool. Still waiting. Still waiting. Than the helicopter leaves. End result: a pool with S*#5 everywhere. Even found grass in my hair? CLassy.
End verdict: I’ve seen it, done it. Now I’m never paying that much to stay here again.

We stayed at this hotel on Jan 29 – 30. We are experienced world travelers who have lived and worked in more than 22-​countries worldwide over the past 42-​years. We are currently resident in Dubai and home for a short break. We know quality hotels when we see them and have stayed in some of the world’s best.
To say the San Luis was disappointing is something of and understatement. At best, it is a 3 star hotel charging 5 star prices. We paid $ 400 for a deluxe corner suite; checked in at 6:00 PM and were out he next morning at noon. Not even a full day.
The room was old and dated. In dire need of updating and some basic maintenance. Blackout curtains were full of holes and need changing. Carpet is loose and has raised ridge in it and needs re-​stretching. Fridge was sticking out of cubby hole for it under the counter and I had to push it back in. Nice Keurig coffee maker with Starbucks coffee, but no creamer, sugar or anything to stir it with. Two bottles of water only. Sliding door onto patio did not seal properly and allowed air to blow in from outside. Bedside radio had charging dock for iPhone, but the connector was for old models that were discontinued 4 – 5 years ago. At least pro pan adapter for new iPhones. No duvet for the bed — two sheets with a blanket between them. Hotel guest charged $ 20/​day to valet your car.
Honestly, I’ve stayed in better Holiday Inns. The hotel management needs to travel a little and see the standard international hotels provide at much better prices. Maybe I’m a little spoiled, but this hotel is not worth the prices they charge.

My husband and I love to stay here when we need to get away. We’ve always had great service, amazing food, and a relaxing time. The little things like complimentary champagne in club 10, pretty Christmas décor and amazing rooms are what keeps us coming back. The pool is great, every room has a view of the beach, and the tv in the bathroom is even a nice touch. We’ll end back again!

I stayed at the San Luis from December 22−24^th 2015 for my family’s annual vacation. I have heard great things about their decorative heated pools and was willing to pay resort prices for that experience. We were disheartened to learn upon check-​in that the pools were under construction «around the clock» for the duration of our stay. The outside temperature was in the 70’s with no rain despite it being late December, so we were greatly looking forward to a dip in their pools.
When we voiced our disappointment we were offered a shuttle (no car-​seats for toddlers) to the local Holiday Inn to use their pools. We would not, however, be allowed to use the closer pools on the other half of the San Luis property. Those pools, although under the same ownership as the resort, were not accessible unless we reserved the private villas, for a fee.
Since the pools are such a huge draw for the resort, we asked why we weren’t told of the planned construction at booking. The general service manager tipped his hand that he was given specific instructions from higher authority (San Luis is part of Landry’s Inc) NOT to have guests informed of the closure at booking. In other words, Landry’s Inc knew that if they told the truth, guests would not want to pay the premium to stay at a place with extravagant pools. They hid this from the public on purpose and with malice.
I continued my stay because my extended family was also booked in several rooms at the same resort, but I was hoping, with naivety, that I would be offered some compensation on check out… we received nothing. Beware of these unethical business practices.
Two stars for an otherwise, nice experience.

The lobby is very nice and the grounds are as well. All rooms are just meh… They need to be gutted down to the frame and redone. There is a cramped feeling and the AC makes the room feel either cold and damp or warm and damp. Rust, dust and age show in the rooms, especially the bathroom. No mini fridge or mini bar. Terrible audio visual features (tv and radio suck). It’s just time for a major remodel and a an update. Too dark dank and confined for me. Better off with a condo rental. More flexibility and more bang for buck. Other than that, a fine hotel.

I’m a little late posting this review due to the holidays but wanted to share our experience. We decided to have a little getaway to Galveston while visiting family for Thanksgiving, had noticed the San Luis on a previous visit to the area and decided to check it out. It took us 6 hours from Dallas due to so much traffic and we were so tired by the time we arrived we just wanted to shower and crash. The drive up to the hotel entrance is really nice and walking into the lobby you are flanked by beautiful Christmas trees on both sides. Everything was gorgeous and very festive. We were in great spirits until we got to floor of our room. As soon as the elevator doors opened the sound of a child’s scream was wafting through the halls. The décor seemed a bit dated and there was a distinct smell of mildew. Our room was clean but also a bit dated with a nice view of the ocean. My husband wanted to take a shower but noticed a problem with the showerhead (no decent pressure) and the towels seemed to not have been changed out. They weren’t dirty, mind you, just not freshly hung. When he called the front desk and spoke to the night manager they sent up a repairman and fresh towels so were satisfied but only so.
We decided to go down to dinner in one of the restaurants and noticed in the elevator a listing of the property amenities which included something called ‘Club 10′. The manager, William, came out to greet us in the lobby and offered a credit for our trouble. He was super nice, very accommodating and seemed genuinely interested in our satisfaction. We asked about Club 10 and found out it was an adult only floor. He offered us an upgrade to it and while we had dinner and drinks our new room was prepped. Afterwards we packed ourselves up from the first room and headed to the Club 10 floor. What a difference! The elevator opened to a lovely modern contemporary sitting area with complementary water, candy, etc. and as quiet as you expect a hotel of this caliber to be. Our room was beautiful (also with a view of the ocean) and included champagne, breakfast and valet.
After a bumpy start we really enjoyed everything the hotel had to offer, great restaurants, the fire pit at the pool bar became our nightly hangout spot and the staff (all but one) were so friendly, knowledgeable and helpful. The grounds are lush with everything growing beautifully, and as close to the Caribbean without leaving Texas as you can get. I didn’t want to leave and hope to return very soon!

I actually really enjoyed this hotel! I was skeptical after seeing some not good reviews but I was pleasantly surprised.
It was so pretty and looked beautiful decorated for Christmas. They had so many trees and decorations.
The pool was also awesome. The water was so warm it was like bath water. This worked well since it was on the chilly side when we visited. They also had a swim up bar that I enjoyed as well. They had a water slide but I didn’t get to try that but it looked cool.
The room was also really nice. It was clean and the beds were comfy. We also ordered room service for breakfast twice. The service was timely and very friendly. A bit on the pricy side but room service usually is.
They had many restaurants but we didn’t try them. I do wish we did because our Thanksgiving Brunch at the Hilton a few doors down was not enjoyable.
If I ever visited the area again I would stay here again. Very relaxing and enjoyable stay.

Very nice layout. Lush grounds and pool area. Problem with noise. Large gap between door and frame. Noisy yelling kids and housekeeping comes through. Good location on seawall. Wife in town for conference. Close to nice conversation center. At 5:00 a.m., heard music and loud conversation. Reported to front desk and was told that was impossible. Turned out to be guest upstairs with sliding doors open. After second call, eventually noise gone. Heated pool was very nice. Cool swimup bar. Fun little concrete slide into pool. Located on an old gun emplacement, high up on hill. Quite a walk from downstairs parking. Lots of parking in back and in covered garage.

Absolutely in love with this place! My husband and I stayed here last night and it was perfect! The view made it worth every dime! Comfy beds, lots of pillows, killer view, awesome pool and pool bar, roomservice all night! What more could you want?! The concierge were great. Check in and out was super fast and everyone is so friendly, helpful and attentive. Most definitely an island favorite! We will be back for sure!

My husband and I just returned from the San Luis resort where we celebrated our one year wedding anniversary. Overall, we had a nice time and enjoyed ourselves. The resort was nice, clean, and safe and we have no real complaints. I just have a few things to point out for future guests…
The Good:
1) The Pool area and H2O bar are nice.
2) The Valet service and staff were great.
3) We loved The Steakhouse for dinner to celebrate our anniversary.
The Not so Good:
1) We chose to stay on the ‘Club 10′ level of the resort, which was advertised as adults only and offered a few other VIP amenities. When we got off the elevator onto the 10^th floor, there was a family with young children (ages 7 – 9 years or so) staying in the room next to us. Not a deal breaker for us, but not what was advertised. Also, the complimentary snacks on the 10^th floor lobby were underwhelming. There were 4 dishes of assorted candy and bottled water. Some more substantial snacks would have been preferred (fruit, nuts, chips, coffee, etc…) Additionally, the hotel is … old. I know that it has been remodeled, but it is just… old. The doors don’t shut correctly, the ceilings are really low,
2) The Wifi didn’t work once during our 4 day/​3 night stay. Again, Free Wifi was advertised as an amenity of the hotel but it didn’t work AT ALL during our entire stay. We called the front desk asking multiple times about the issue, but it was never resolved.
3) The cabanas are not worth the money. For $ 400, you can reserve a private cabana at the pool. That money includes — your cabana, a waitress, some bottled water and fruit, and 2 lounge chairs. That’s all. We spent $ 400 at the Lowes Resort in South Beach/​Miami Florida and received a cabana with an air conditioned living room with cable TV AND our own private indoor bathroom, complete with toilet and shower.
Overall, it was nice. By no means was it the nicest place that I have ever stayed, but it was nice.

This visit was part of a birthday celebration that included visits to several places. I had heard of the San Luis but this was a 1^st time visit. I actually was at the H2O bar.
It had a great ambiance with seating in an outside type of environment as well as a pool where you can swim up to the bar! We only stayed long enough to have one drink as we were on a time schedule.
I will need to come back at a later time to evaluate more.

Really cool place. Staff was excellent. 3 restaurants: The Grotto has delicious pizza, Bruce ’ s Café has an amazing grilled chick sand, and for an elegant dinner, choose The Steakhouse. Our room looked like it was designed in the Golden Girls Era. Lol But overall, I’d come back. The water slide was cool too.

You know when a woman injects botox into their face and looks worse after? That’s how I feel about my San Luis Resort and the modifications that are in process. Tilman has turned the resort from my beloved granny style Disney resort to a mixed up Club-​alveston.
I rolled in early one morning and got a penthouse room on the top 16^th floor for an ok price. Upon closer inspection the room was filthy, not cleaned and there was no way I was spending my cheddar on that. I was immediately switched to «Club 10» level. I suppose the one great thing is there are no technical children and maybe a few grown children.
The rooms are «modern» in design but looks like a designer got on crack and needed to fill every part of the room. The complimentary champagne is a nice tough (a tad bit too small for me though) and who really is going to listen to Michael Buble in your cd player when all you can hear is electronic dance music blaring from the grotto.
Speaking of the grotto, I have many fond memories of never leaving the swim up bar. But this time around, the clientele seemed so pretentious I stayed on the dry side of things. Poor kids playing on the water slide really shouldn’t have to witness the sugar daddy sugar baby scene right?
Besides the one woman in the spa that threw such poor customer service that I had my service comped, the only redeeming quality of this updated hotel is that the staff at the front desk, valet, and restaurants are fantastic. However, there appears to be a HUGE disconnect between management and those they manage. I noticed when requesting room service that they could not give recommendations (I found out later they are not allowed to go to the property as guests). The food is generally lacking in «cooked with love» status and I recommend going to IHOP next door.
I will never go here again to stay. I have stopped in to talk to the valet and the bartenders while carbing up potty breaking along spots but this is clearly an intended cash cow for the owner without a real eye for detail for construction or the resort’s previous clientele.
If you have small children but want to check out some young hot thangs with your small children in tow, make it here.

My stay at the San Luis was incredibly relaxing. From beautiful interior to the great view of the beach, leaving my hotel was the only issue. The staff took great care of me and were very attentive. The pool was a great place to read and relax and I loved the overall transitional feel at the hotel. Oh yeah, and let’s not forget Fidius, the talking parrot!
Looking forward to being back.

My family and I had a widely varying experience here. Parking was simple. Check in process, quick. We were able to get in to our room a couple hours early. Enjoyed the pool immensely. Our room was wonderful. Why the mixed review and only 1 star?
It started when we walked to dinner after swimming for a few hours in the afternoon. Upon returning to our room from dinner, we had surprisingly received the ‘turn down’ service. The bed sheets were folded nicely and we had a lovely chocolate on our pillow. Fresh towels were in the bathroom. But we thought it was odd. We hadn’t requested the service, and even read the card on the nightstand that this service was available if requested. Nice perk, we thought at the time. We changed and went down to swim again. We came back to the room & went to bed. The beds were very comfy.
The next morning we swam some more, but alas, it was time to leave. Packed everything up and headed out. In the back of my mind I was wondering where my new necklace ended up. I took it off before we went swimming in the afternoon and set it on the dresser. I didn’t wear it to dinner (confirmed by looking back at the photos). As we drove away I had a nagging feeling that I did not pack my new necklace (the only souvenir I purchased on the trip for myself). When we arrived at our final destination that night I searched everywhere. No necklace.
I immediately sent an email to San Luis asking if it had been found in the room. The next day I waited for a response. Nothing. So I called. When the front desk transferred me to housekeeping, I was disconnected. I called back again. This time I asked to be connected directly to housekeeping. I spoke with a woman there. Nothing was turned in to the lost and found. Mentioned the turn down service — and suggested she check with the person that provided that service. Instead, her response was that we did not, in fact, receive turn down service. I informed housekeeping we did. She told me it was impossible. When staying on the 7^th floor you would need to request it. I informed her we did not request it, but received it. Again I was told that was ‘impossible’. The woman I spoke with told me she would speak with her supervisor and call me back.
As of today (now two days after our conversation on the phone), I’ve not received a call back, nor did I receive a response to my email (which was sent 3 days ago). Although this was a wonderful resort and we all loved it, the lack of acknowledging my complaint, disagreeing with me about the turn down service (that alone made me suspicious — why would she argue with me and be so adamant that we did not) or calling back with ANY sort of response has soured me to returning. Be protective of your items if you stay here. And be prepared to have uninvited guests in your room.

The wife and I stayed here for a short get-​away 3 – 6 to 3 – 8 and were quite happy with our stay.
The room– we stayed in a Club 10 room, which we found very well-​appointed and comfortable, just like the pictures on the website, with terrific views of the Gulf and the heated pool. We left the door to the private balcony open the entire time to get the fresh air and listen to the music and other noise from the pool. It was all very relaxing.
Spa– we took massages Saturday afternoon. My wife’s masseuse, Gabby Chicas, was outstanding.
The grounds — outstanding. The heated pool and hot tub area are exceptionally clean and well-​looked after. Hotel personnel are constantly patrolling, watching, keeping the area clean and ordered.
The Food– as Club 10 guests, we received the «Breakfast in bed» both mornings, and the food was good with the room service waiters pleasant and professional.
We walked the mile to Gaidos Seafood for lunch on Saturday. Walking there, eating a great meal (meal tip: get the parmesan oysters) and walking back on a pleasant, breezy day was the high point of our trip.
After the massage on Saturday we called the resort’s premier eatery, The Steakhouse, at 6:00 and were told by a very disinterested voice on the other end that 8:00 was the earliest we could be seated, and that dress is casual. When went down the wife asked the maitre’d how long the wait would be and he told her «These people paid to eat here and they’ll leave when they are ready.» Huh? Actually, we were kind of looking for «15 minutes» or «45 minutes» or whatever. The wife was not a happy lady, but I told her the guy didn’t mean anything, and is just dumb. Also, I was WAYYY underdressed in polo shirt and shorts.
So we wheeled around, walked out, and had the car fetched. We asked for a nice recommendation for Mexican food, and the valet totally nailed it with a recommendation for Original Mexican Café, a 100-​year old mom and pop place on 14^th and Market St, about a 10 minute drive from the hotel. We loved the place and spent 40.00 instead of the 300.00+ we expected to pay based on the steakhouse menu. I can’t BEGIN to say how happy we were that it turned out the way it did.
Valet– like other reviewers, we found the valets to be great; easy going, attentive and helpful. Keegan (sp?) the valet who greeted us was outstanding, as was David (?) the guy who shot the lights out with the restaurant recommendation.
Wifi– wifi bandwidth was IN… FREAKIN…SANE. I measured 75MB down and up.
tl;dr: Great accommodations, great pool, great spa, record-​shattering wifi. Check-​in desk should tell arrivals to make Steakhouse reservations immediately at check-​in and dress up.
PS: Wife said to put the valet guy in charge of the restaurant.

Simply love the San Louis on Galveston Island… and it truly is a resort! From the elegance of the lobby, wonderful restaurants & unsurpassed pool/​cabana area overlooking the Gulf, The San Louis will leave you feeling pampered & relaxed. Also, because the resort is centrally located on Seawall Blvd., it’s within walking distance to both the Rainforest Café & Landry’s. A quick walk across Seawall Blvd will land you on the beach which is usually cleaned daily in front of San Louis with chairs & umbrella’s to rent daily.
The San Louis is always our preferred lodging on the Island and really is worth the price.