Petco

This was our first time visiting this Petco location. My husband and I received a gift card for our new puppy and wanted to stop in and get a few items. When my husband approached the register to check the balance on the card, we were told that they could not check the balance without us first purchasing something. Obviously, we didn’t want to overspend the card, so my husband called the number on the back and retrieved the balance.
The overall store is well organized and easy to maneuver. We enjoyed the selection of bully sticks and chew bones in the back. I was a little disappointed that they didn’t have more clothing for small dogs.
A few days later I received a survey in my email asking me about my experience. I shared our disappointment with the gift card policy. Within a day or two, the manager called and apologized for our experience and shared that it was a training lapse and he had addressed the issue. This was great customer service.
All in all, not the best, but we would return if we were in the area.

The personalities of this store’s employees are so charming, especially when they cut you off on the way to their store in their jacked up Chevy Tahoes with custom plates, then park right in front of the store. When I worked retail, employees were supposed to leave the choice spots to the customers.
On the other hand, kind of surprised Petco pays so well!

My daughter & I went into this store today (1:20) and had the audacity to ask CHRISTY for assistance in getting a hamster (we had already picked out, AND we had to find her) … She obviously hates her job, and should not deal with customers-​she sighed, rolled her eyes, and slammed everything that was in reach to slam! BRIA was very nice at the register, and was visibly uncomfortable dealing with CHRISTY and she actually said «oh, gosh… I’m sorry» (as christy stomped off and left the register without saying a word)
I’d never hire someone with such a hateful attitude dealing with customers — not to mention INNOCENT ANIMALS!
HORRIBLE!

My favorite PetCo by far! The store is clean, the staff is courteous and they are always willing to help me out. They are helpful without being obnoxious. Its a great store!

This review is for the grooming inside Petco. I took both my dogs to this location and loved how my babies came out. They looked amazing with soft coats and the shampoo they used wasnt over powering. I told them that my one yr old shih tzu had never been to a groomer before and they made sure it was a good first experience. I didnt tell them that she is very particular about her paws and doesnt like anyone to touch them. They realized this on their own and told me they just trimmed her nails but didnt buff them and took that off from the final price. I was very happy with my service and will definitely bring my babies back here.

I have taken (just recently) both of my dog’s to the Petco grooming salon. Our stylist was Stacey and she was absolutely great with both of our dogs. I am a very neurotic overprotective pet-​parent and Stacey was so professional and understanding. She was an absolute perfectionist with my long-​haired doxin’s long coat and he just looks amazing!

Incredibly friendly and knowledgeable employees. Clean and well stocked.

This Petco store opened earlier in 2008. I really like the location and they have a pretty good selection of items for the most common types of pets.
They get an extra plus for their well stocked doggie treat bar. They also have a pretty good selection of toys and other items that you may need for dogs.
The size of the store isn’t huge, they don’t have room to board pets but they do have groomers etc onsite.
It would be nice if they had more employees that could help while you’re looking for something instead of having to go find an employee whenever you can’t find something or if you have questions.