Auto Body Connection Inc

Fortunately for my wallet and vehicles, I have only used Auto Body a limited amount. I used them as a GEICO Express option. Doing so made things very convenient as I was able to use them a a central location to have a GEICO adjuster estimate damage while I drove away in an Enterprise rental. Dealing with the two gentleman Randy and Dave who run the shop was very pleasant. They were friendly guys that gave me what I felt were honest opinions.
My first situation retrieving my car after repairs was a positive one. I was very happy with the work done to repair a bumper. When I made them aware they they did not buff a headlight, they asked that I come right over, and they fixed it while I waited, apologizing for what was an honest mistake overlooking it (hard to see in the sunlight). Customer service was terrific when I had questions about my A/​C, and attention/​advice was given just as a courtesy.
At another time, when my vehicle turned out to be a total loss, they were very accomodating providing me the time I needed to come by and take care of the various things needed. My hope is I do not need to use them again (it would mean damage to my car, right?), but I do say I can recommend them.

I don’t recommend this place to anyone. Nice people but the work they did on my vehicle was horrible. The paint job on the bumper didn’t match the car and it noticeable. I exchanged emails with the shop about the issue weeks ago and no one reached out to me regarding this problem.

I was skeptical at first, as I chose this body shop based purely on its convenient location, and because it’s a Geico ARX partner. I had read the other reviews here which mostly seemed good, but there were only 4 other reviews at the time so I was still a little worried. But as soon as I stepped inside their office and spoke to the very professional employees, I felt reassured.
My car got rear-​ended and the damage was extremely minor. The Geico ARX program turned out to be very smooth — Geico and Enterprise employees were there at the body shop, with my rental car ready. Dropped off my car with the shop, got my rental car and was on my way in about 20 minutes.
Everyone I dealt with (mostly Randy) at Auto Body Connection was very friendly. There were just a few small holes on my rear bumper so everything was done in 2 days time. Damage was gone and unnoticeable, and they even cleaned my car up really well.
Only minor hiccup was that when I got to the shop after being told my car was ready, I noticed my bumper wasn’t properly clipped back on so it just took another 10 minutes while they took care of that and Randy touched up some minor paint blemish for me as well.
They definitely seem trustworthy and willing to take care of you until you are satisfied, and most importantly, they understand customer service

One word… AMAZING!!! The staff was extremely courteous and helpful! This is my new permanent go to auto body shop. If you need work done to your vehicle… this shop is the place for you! The prices are more than fair!!!

I think Seth C’s review is very atypical of what I have experienced with this shop. I’ve been using them since 1986 they were on Snouffer School Rd in Gaithersburg. They did a full paint job on my 85 Accord, and on my son’s Cavalier. No flaws. Since then I have followed them through their moves to Rockville (White Flint Collision) and Germantown. I’ve even had my 96 Vulcan motorcycle painted by them. Since that first job in 86 I’ve had them do multiple repair jobs on my cars, my childrens’ cars, and my friends’ cars. Never once had a complaint.

I have mixed feelings about the paint job and body work I had done at Auto Body Connection. I did quite a bit of shopping around and getting estimates before choosing this shop to repair some accident damage and then do a repaint of my entire car. Many body shops are not even willing to take on full paint jobs as they are very labor intensive and time consuming, and they can make more money on quicker accident repairs. So kudos to them for even being willing to take on this type of work which most other shops turn away. I had originally gotten an estimate from them a year prior to having the work done. The person I spoke to originally said a full paint job includes painting the door jambs and under the hood and trunk lid. I didn’t get the car painted right away due to unrelated expenses that came up, however after I was involved in an accident a year later I made the rounds and got estimates that included repainting the entire car, including the door jambs and hood and trunk lid undersides. I also let Auto Body Connection revise their estimate to include the new damage. To their credit they took into account that the original estimate already included painting the damaged area and the estimate didn’t increase by much. It was now a different estimator and we didn’t discuss the original estimate very much, although in hindsight I should have gone over it completely with them since this estimator had a different understanding of the work to be done than what the original estimator had told me. They had the best price, their location was the most convenient, and they could do the work right away. The paint job I got had a some orange peel, there were several blemishes under the paint, one decent size dent had not been repaired, the tail lights and fog lights didn’t work, and the headlights were loose and were not aligned properly. I went back and the tail and fog lights were fixed. The loose headlights were blamed on cheap aftermarket parts. However they could have purchased original parts and didn’t even consult me on which I would prefer. They spec’d the parts and then placed the blame on the parts they purchased even though a better part was available. When I complained they said it wasn’t really that bad and I should be more concerned with maintenance on the car than with the headlights that moved up and down while I drive at night. They also didn’t paint the door jambs and under the hood and trunk lid, saying that wasn’t included. If I had wanted that type of paint job I’m sure the other shops I got estimates from could have done the job for less. I calmly discussed the problems with them and they offered to fix the problems at my expense. After 4 hours of standing around in their shop trying to get things corrected I left in disgust. I have another car I’m getting ready to paint this winter but this shop will not be getting any more of my business.