Extra Space Storage

I’m a repeat customer of this location. Rented a 10’x10’ unit for a few months last year, with no complaints. We compared prices of about 6 storage businesses in the area before choosing this company/​location; the only one cheaper was another 5 miles further from where we live and the one closest to our condo was 30% more/​month (we went with this location since it seemed like a good compromise in terms of price & convenience). It was clean, and the music playing in the hallways made unloading/​loading items as enjoyable as the task can be for what it is. The only thing that was annoying was when other customers parked their cars right beside the main doorway into the building/​hallway, so if you needed to wheel in/​out a cart of stuff you’d have to wait for them to come out to politely ask them to move – obviously inconsiderate, lazy people are not Extra Space’s fault, it is just the world we live in.
FYI, prices vary GREATLY from one Extra Space Storage location to the next, so if you care about price, be sure to compare instead of assuming ‘same company, same price.’ 3 of the 6 storage places we compared in our area happen to be Extra Space Storage… ironically one was the highest, one was the lowest (for the same size unit, all the competitors fell between the cost of this Frederick Rd. ESS location and the most expensive Extra Space). Since the price is slightly below average (of those I considered), I feel it is a good value. When looking for a 5’x10’ unit this go round, we decided to return, since our 1^st experience had been good. Similar to the previous situation, the only other location cheaper was twice as far (only a few miles difference, but not worth it to me).

Their website is super easy to navigate and see the units you’re looking for. The staff is flexible and patient. They only offer 24hr access for clients storing business equipment/​materials which was a great option for us.

I called just to ask a couple of questions (as I’ll be moving soon”, and the woman that picked up the phone was rude and impatient with me. Terrible customer service, No thanks.

Sandra and Cory are great!

Awesome, attentive staff, clean hallways, reasonably priced. Great hours.

I imagine you want a storage facility that is clean, easily accessible, helpful and customer focused staff and a responsive management (Sandra Dupy anyone!?), then choose Extra Space storage on 19 500 Frederick Rd Germantown, MD 20 876.
I beg thee to look no further, unless of course you just want to take the new car out for a spin without the old lady, then ride on but be sure to come back here!
Francis E.

The staff here is extremely helpful and patient. The facility is very clean and well run.

The manager was great, very helpful. Space is ready to go, easy to fine, clean, not frozen, but not so warm that I feel I am overpaying for unnecessary heat either.