IHOP

What a nightmare.
There’s really not much to say about IHOP. It’s a chain diner that doesn’t serve the best food or have the friendliest service. My visit here was particularly gut-​wrenching.
The service was non-​existent. We were literally forgotten until it was time to drop off the check. The table was sticky and the utensils weren’t the cleanest. The food took forever and then arrived to our table completely COLD. None of the food we ordered had any redeeming value in the presentation — it was cold food dripping in oil & haphazardly thrown onto the plate. Don’t even get me started on their dry ass pancakes. I took a little nibble and just quit… disgusting.
This just confirms why IHOP should never be on my radar for when I’m hungry. Even if I’m desperate or drunk. Never again.

Danger, danger kids!
In just a couple of days, you will be able to get a free IHOP shortstack. No purchase required. If you have already decided to hump it over to Pancake House to get your free stack of frozen pancakes, consider this a Public Service Announcement. You will be waiting in line for up to two or more hours (depending on when you arrive) and there will be teenagers (and desperate adults) waiting in line. They WILL cut in front of you. Expect this. If you actually get sat inside the restaurant, do not expect any type of service. Consider yourself lucky if you receive your stack of pancakes and walk out of the restaurant without having an altercation with somebody who wanted their free stack of frozen batter more than you did. Do not waste your time for a stack of pancakes made from frozen batter. I warned you!

Food was typical IHOP food, but the service was awesome. We had Thatiana (think that was her name), and the food was out quick, she checked in on us at least 3 times after she dropped off the food. Sure it was crowded, but all IHOPs are crowded. Definitely will be back around.

Usually this place is good but recently the quality of the food and service has gone downhill. Orders do not come out how they should, food is cold, strawberries on French toast are sometimes completely frozen, etc. They really need to evaluate their business and focus more on execution. It is just not worth the money anymore.

This is the worst IHOP I have ever visited — we live maybe 5 minutes away from this location but we will now drive to the location on Frederick Rd. We swore we would never go back but said last night we’d try again! Well as we entered no one was upfront to seat us– restaurant was not crowded! All the staff in the back laughing joking! We’re seated in the a crowded nosey area when the other half was empty we asked to be moved– server came out and literally walked away each time we ordered so now we’re talking loud as he walks away to get everything in– food came out one by one since he had tables spread all over– food came– eggs were cold, omelette pretty much over cooked, one slice bacon, no syrup for at least 15 min since we asked for it too be warmed up! Just a mess! Pancakes didn’t even taste like IHOP pancakes!

Ok what didn’t go wrong!!! 1. After waiting half an hour, Our orders for omlettes did not come out right. 2. The kitchen took about another 45 mins to then send out the correct order. 3. We had added avocados with our omlettes and were told ’ oh and did they tell you we are out of avocados?’ By the waitress at the end of our 45 min wait. 4. We had the chicken fajita omlettes that were to come with the roasted Serrano peppers. The Serrano peppers were on the plate alright but were straight out of the fridge! Yup no attempt even to roast them! Last time we go to this IHOP. Never again! Definitely not anything over 1 star.

Came here with my family of five, including an 18 month old, around 4pm Friday. IHOP was not busy or crowed and our waitress did an excellent job on taking are order and brought our food in a timely fashion. I typically go to the one on Fredrick rd. But lately the service there hasn’t been great.

This review is based on my opinion of their lunch options. Unhappy with the taste and presentation. The Cobb salad was a huge plate of warm lettuce with two small ¼″ pieces of bacon, half an egg and three small 1/​8″ chopped tomato slivers. Very unappetizing. I paid a lot of money for basically a bowl of lettuce.

I really enjoy this breakfast! I like the hash browns more than in any place. I try the chicken florentine crepes and the strawberry banana French toast!!! So tasty!

Long wait. Walked in around 2 am and the wait was lengthy. No greeting. Wasn’t even sure I’d been noticed. The place was basically vacant. I was completely ignored. There was an older male employee just walking around, and not tending to customers. I left after waiting 10 minutes… horrible.

So service was good but food was terrible, i ordered country fried steak. My steak came out so thin and over cooked and it seemed to have alot of bread, eww. My wife and daughter siad there eggs and sausage were terrible.

So I went here last night and I heard from one of the waitresses that they just got a new chef in. The eggs he made were on point! I haven’t had good eggs like that in a while — fluffy scrambled eggs and still moist vs it being dry. The hash needed to be cooked a little bit more though. Our waitress was very attentive. I prefer this IHOP over the other one in Gaithersburg.

Gotta admit, I hate waiting on food but my son took us to breakfast and I griped the whole time about the wait, which was 20 mins as promised, but once We got our food, it was another 25 mins but oooh man was it worth the wait! I ordered the ham n cheese omlette with mushrooms, peppers, n onions… surprisingly the waitress, ‘Susan’ remembered every detail of our order and got it right! Told my son to tip her 20%!! hope she got it! …food and service were great!!! Nice organized place! Thanks Ihop Germantown!

The food at this IHOP has always been good. The service has been the issue. Each time I have visited the service has been extremely slow despite not being overly crowded.
I typically order their meat sampler which comes with a portion of ham, bacon, and sausage, eggs, hash browns, and a bread. Sometimes I go with the corned beef hash dinner, which is always a favorite of mine and I cannot find it everywhere. As I mentioned, I have never had a bad experience with the food. But, it seems like all servers go on break when I arrive. I will say, the manager was aware of the long wait on my last trip there. He was very apologetic and gave us a discount at check out for the inconvenience. If they could find a way to speed things up, I would love to update this review! I will be back again!

Since my last review Elizabeth (manager) has been great. She has update the staff did a wonderful job doing quality control on the food and dishes. She also a GREAT AND AWSOME MANAGER AND PERSON! I have been back with my family and friends and the service is tiring around. Some of the waiter need to be more attentive. A big shoutout to Elizabeth for being AWSOME to me and my family.

WORST IHOP EXPERIENCE EVER!
This location is very busy. My BFF and I waited over an hour for two meals to be prepared for take-​out!
I get it! I get it!
IHOP is no fancy smancy restaurant to dine, but good service should never be compromised at any restaurant level!
All staff looked confused, like they didn’t know their place and/​or where to jump in to help!

I can’t stand managers who think they are royalty. I was there earlier this week and the place was short staffed. Customers were mad… Waiting to be seated, food orders taken or waiting for their food. This place isn’t Ruth’s Chris so no one should ever have to wait 30 minutes for a 5 minute meal. Our waitress was either new, overwhelmed or in la la land. We waited and waited, and saw some girl dressed in black hold a magnetic key. So I guess it was the manager, she just stood there like queen Elizabeth while the wait stuff tried their best, most decent managers would help out in any way… This manager was a true itch. She snapped her wait staff rudely, our food was cold, my eggs and my meats were cold, ugh, anyways our waitress never checked on us… Until it was time to pay. It’s better to cook at home… I rather have my hubs put on a an apron and serve me breakfast in bed or vice versa… Maybe it’s just moco ihops that sucks when it comes to service … Or maybe one should never come at night. I should come when the golden girls come in the morning…

«We are too busy to make a milkshake.» What kind of server would refuse to take a drink order from her customer?

The food was fine this review is more about the service. I came to this Ihop for the first time on Sunday (about 2:30 am Sunday morning) my server was Jetina. She was a good server I mean she introduced herself, was friendly go us our food I mean she was fine. Then another customer came in and sat 2 tables behind us, Jetina went over to the table introduced herself and asked if he was ready to order. The man was super nasty to her and wanted her to read the menu to him she explained that this late at night there is not a full menu and he would need to review the menu to see what he wanted. She gave 2 or 3 suggestions and the man got so nasty with her, she said she would get another server. So out comes the «manager» Samantha (I use the term manager losely). Samantha was horrible not only did she put down her Jetina to the customer but she told the customer she would disipline her and that she is working 2 jobs to get out of debt and all this other personal business. Samantha was horrible stood there and talked to this customer and BASHED Jetina for over 30 minutes myself and other customers just kept staring in shock. I have never heard a manger do such and was so disappointed. YOU NEVER treat your staff that way especially when they are in the wrong. I plan on calling the GM about this b/​c as a manger she was out of line.
Although the food was fine (out of prov cheese though) the manager was just trash and I hope she gets handled the same way she talked about Jetina being handled.

Our waitress was wonderful. She took good care of us when we came in but the biggest compliant I have about our night was the food and the manager Samantha who was horrible. I believe that chef was not cookig but the manager Samantha was in the back cooking which as a manager I believe she should know how to cook every food on the menu but she proved my fiancé and I wrong. My fiancé ordered an omelette with pepper jack cheese turkey bacon and sausage but what he got was the complete opposite. I took a picture of the food that was served to him which looked horrible. My fiancé didn’t eat it and we left highly upset. :(