Roberts Frozen Custard

A quick note to say how nice it was to have my order taken by Ellie and delivered by Vickie. Always smiling, always pleasant, and it makes me feel good about spending money at Roberts; they are the exception to the rule when dealing with drive-​thru restaurants. I’ve driven away from a drive thru when the people who took my order were rude or couldn’t care less that I was a customer (my kids were young when that happened once and they started to get upset that they weren’t going to get their milkshake but we came to Roberts instead and they calmed down). Keep up the good work in hiring employees who make customers feel valued smile :)

Their burger is ridiculously over priced at 7.70. But wait… Add lettuce and they call it a California burger and charge you almost 10 dollars. Save some money and get a steak at a real restaurant if you want to spend 15 bucks a person.

I enjoy how Robert’s has an ice cream list to show customers what flavor of the day it will be. My favorite flavors are Bailey’s Irish Cream and Mint Fudge Brownie. Their food is pretty good however it is a little pricey for some people. Nevertheless, their staff are always friendly and gets the job done quickly and efficiently. As a previous employer of Robert’s i don’t like how guys work in the back and girls work up front. To me it sounds sexist and they sound mix genders once in a while. The restaurant overall is clean and their seats are comfortable. I enjoy their indoor fireplace for freezing winters and cool autumns. In conclusion, I would recommend this place for families and anyone who like burgers fries and flavored ice cream.

Friendly staff. Very clean. Staff asks how your food is as they walk around and clean tables. Burgers are good but not even close to the size or taste as Kopps in Glendale. The prices are pretty high too.

The dining area seemed strange. It’s like a fast food joint but it’s got a carpeted dining area that feels like a sit-​down kind of restaurant where you’d have a waiter/​waitress. The food was overpriced for what you get. Nothing special about the hamburgers or fries. I got the seasoned curly fries which I was hoping would be crispy on the outside, but they were all pretty much soft and limp. Maybe the oil in the fryer needed to be hotter, I don’t know. We tried the chocolate and vanilla custards. They were all right, but I’ve had much better frozen custards with superior taste and texture at other places (Neilsen’s or even Culver’s). My husband got a shake and that was pretty good. Overall, nothing overwhelmingly special about this place. The food and ambiance is just meh.

We ordered turtle sundaes. For the price they could have had a lot more caramel, fudge and pecans. The Kilte in Oconomowoc charges a little less and the sundaes are loaded.

I ordered the bacon cheeseburger. It was terrible. For $ 6.49, the meat had no flavor, the bun was blend and the cheese was processed cheese. In addition, they charged me for 1 slice of fresh tomato for $ 0.50! French fries were an extra $ 1.99. The custard might be good, but the burger was horrible. MacDonakd serves better burger and French fries for much less. I would not recommend this place.

My main comment about this place is, HOLY CRAP IS IT EXPENSIVE!!! Went there for the first time ever the other night, (and probably my last), and I was very surprise with their prices for fast food… the food is NOT even that great tasting either! I was not impressed!!! For $ 26.86 I can get 2 whole meals, 1 appetizer, and dessert in a real restaurant! That is freaking insane for only 2 «meals,» (everything is added separately, and overpriced). I ended up taking the fries and 1 drink off, and it was still $ 20!!! Go to B-​52 in the Menomonee Falls area… it is wayyyyyyyyy better tasting food, and reasonable prices for their portions!!! Better service too… The teenagers working at Roberts had major attitude!

Best burger in germantown! Very clean and the employees are well mannered. Try the flavor of the day or your favorite custard.

Their Bailey’s irish cream fro yo is super yummy. Loved the warm fireplace, the curly fries and the wings. Greasy but good.

Overpriced for what you get. Staff when we ordered was very nice, but either didn’t know how to work the POS system or didn’t hear us because we got a plain grilled chicken sandwich when we ordered a cordon blue sandwich. We ate it anyway because it took a while to come out, but the chicken was gristly and bland.
Also ordered the cream puff sundae. For $ 5ish bucks you figure you’d get more than a single scoop of custard, but you don’t. Also skimpy on the hot fudge. You know how Ned Flanders favorite popsicle flavor is plain? He’d like the vanilla custard here. Not much flavor to speak of at all. I feel bad for Germantown residents if this is the only custard place they’re stuck with.

Great family restaurant. Does a lot for the community. Their staff is always very helpful with a smiling face. Would recommend to everyone to check it out.

A decent place, way better burger and experience then Kopps. The custard was pretty darn good too.
This is a great spot to get a quick meal if you have kids.
The best part however is the friendliness of the staff. Natalie took our order, made recommendations and was extremely nice. But all of the staff were nice and helpful.

I finally ordered a fish fry. That was one of thee best fish fries I have had in quite a while. Quality products through and through. The fish was moist and flavorful (could have been drained on a paper towel though a little greezy), the tartar sauce was just right, the cole slaw was a fine shred which i like once in a while.
The mashed potatoes!!! Oh my god!!! Those were delicious!!! A great gravy, little chunks of potato and just a hint of garlic. Was there cheese in there too? Can’t remember. RFC you have a winner winner fishy fry dinner!!!

The Burgers are better than Kopp’s! Like the menu & website say, they are jumbo burgers. The onion rings & fries rock too! Robert’s has quite the extensive menu with wraps, sandwiches, salads, soups & of course custard. Sometimes on cold days, they offer chili. Although, Robert’s is out in the sticks, sometimes it’s worth the drive. I’d say Robert’s has mastered the almighty grill and soda fountain. The custard is excellent too.

It is always a great to stop in here or grab a carry out order when driving passed this place.
It is the Kopps of Germantown is the best way I can describe it. They have great, large burgers and offer a flavor of the day custard that is always delicious.
It is truly a treat to stop in here. I have ordered a few larger orders for work through them and they are always on point with the orders. It is always busy in this place.
Overall, good and quick burgers and custard if you are in the area.

This is a good place for a good burger.
They offer fair prices and friendly staff. I always have a good experience here.
I especially like the mix of specials and soups.
The custard is usually very good too.
Perhaps they could offer combo meals.

Came here for a fish fry today. Was tended to right away with no wait. The staff was knowledgeable about the menu and made for a smooth ordering process.
Food was pretty good. Cooked just right taste and temperature. Condiments came with my meal and the ones that didn’t were easily accessible.
Cost– 16 $ for my fish fry but I added clam chowder at $ 5. I did not get a drink with my meal but they do have cups for water. Portions are hearty and filling.
The cost will keep me away but the excellence in the food will have me coming back occasionally. All in all, a comfortable, welcoming experience.

I usually order carry-​out because I eat so slowly that dining is no longer the pleasure for me that it once was, not to mention, I can take a carry-​out order home (or to my hotel room) and graze all evening.
Robert’s comes highly recommended by friends, neighbors and Unilocalers (except for the customary one-​star grouch) so I gave it a go after about a year of not going there.
The food was grand, and it would have been better if it had been what I ordered. Yeah, I know, I should have taken it back but by the time I get home, going back just isn’t a palatable option.
A week later, I wanted to give them another chance to get it right. I ordered fish (Robert’s is noted for fish) with sweet potato fries and an extra coleslaw.
First, the order was correct! Secondly, the staff of mostly high school kids was friendly, giggly and very attentive. And more importantly, they were all doing something. Those without something to do FOUND something to do (washing glass, cleaning tables, tending the counter, etc) a pleasure to behold.
My fish had a tasty, light breading that was crispy and not soaked with oil. The sweet potato fries were delicious and not overly salted, as many places tend to do fries. Lastly, the coleslaw has a slight kick to it, it seems to have a bit of horseradish in it that adds a bite without going overboard.
Robert’s will be my Friday fish of choice in the future.

Roberts used to be good, but I’m not sure what has happened the past few years. Borrowing from Culver’s mantra «good food takes time,» Roberts should be outstanding, but that is not the case here. Whether it’s the questionable quality of meat in the burgers, the increasing scarce quantity of chicken with tenders or wings (see photo), or the outright inability to correctly deliver a drive-​thru order, this place feels like it’s following in the path of Jerry’s business model, and that didn’t work out too well for them.
If you want fast food that doesn’t take 20 minutes in the drive-​thru, head to McDonald’s. If you want GOOD fast food, head into the Falls to Culver’s.