Starbucks

There is a drive-​thru which is awesome and convenient… except we didn’t use the drive-​thru, we made the mistake of coming in.
So evidently when the drive-​thru line is long, all walk-​in customers get to wait forever for their drinks. We watched no less than 8 drinks go through the drive-​thru before we got ours. The guy who was making the drinks was super fast… but it looked like the drive-​thru customers get first dibs on service. Meh.

I stopped here on my trip up 15. It was really close to the highway so I didn’t get off track at all. The service was very fast. I got a green tea with Splenda. It was very much shaken which how it’s suppose to be but most location let my Splenda linger at the bottom. My drink was super tasty and this will be my place to stop every time I’m traveling 15.

Unprofessional employees spent more time talking to their friends and flirting then doing their jobs as the manager looked on. My drink was not made as I waited an extraordinary amount of time. Finally after their friends (who ordered after me) were taken care off I was served (and after I had to remind them of what I had ordered)
Extremely unprofessional. The «barista» making the drinks was wearing such baggy pants his whole butt was hanging out for all to see. Thank goodness the apron was covering up his front half but honestly! They are giving Starbucks a bad name!!!
Side note– drink was good… That earned a star.

439pm November 27 great service from guy running drive thru! Thanks! When we asked him to break a $ 20-​key holder gave him a hard time… to which he quietly replied «I don’t know why we can’t do this… it’s a perfectly reasonable request». I agree! Leadership is all about being a role model… hey key holder you derailed your employee, changed his attitude and made yourself look silly. Even if this is some crazy rule… it’s crazy. Great job saying the wrong thing at the wrong time and upsetting us as customers.

Ridiculous! I ordered two drinks, a pastry, and a fruit cup. I paid. Employee went to get my pastry. As she was bagging it, I asked if they had another type of pastry (intending to add to order not substitute). Employee very visibly rolled eyes at me, ignored question and tossed pastry on counter declaring, «here’s your pumpkin scone.»
I ordered second food item per husbands request.
When I got my drink order, they had made and charged me for a venti. I ordered a grande. I advised barista of such. They said they made a venti. No offer to replace or refund. I didn’t want to rock the boat so I said no big deal, I’ll take it.
I then noticed that the latte felt very light. I open ended lid to see that about 3 inches of coffee was missing. I understand that sometimes the foam/​whipped cream settles, but this was double the normal.
I went back to counter. Waited in line because the barista wouldn’t recognize me. Finally got to employer. Showed her the cup. She said that there’s is typically some shrinkage. I explained again that I had ordered a grande, but been given and charged for a venti. And in fact had only received maybe a grande portion in my venti cup. No apology. But an offer to make a new one. But I’d have to wait behind the 10 other orders in front of me.
Finally asked for a refund. Got the refund. No coffee. Starbucks customer service has hit a bottom.

The barista at the front who took our order was less than friendly and appeared to be irritated by us ordering multiple drinks for a bridal party. Those preparing our drinks were very friendly but the lady at the front should have been more welcoming and willing to assist.

I’ve enjoyed coming to this Starbucks on multiple occasions, but despite the clean store and cheerful staff, I have to give it two-​stars. Why? Read on.
The positive: I’ve patronized roughly one hundred unique Starbucks, and this store is cleaner than most. The staff is always welcoming, and I like going in just to be enthusiastically greeted. Drinks are on par with what one would expect from any Starbucks. I occasionally use this as a remote office, as there is usually access to space, light and power when I need it.
The negative: This Starbucks was built with little care for aesthetics as a concrete block structure in the parking lot of a strip mall. The front of the store faces away from the road, toward the strip mall. This has the effect of both confusing new customers, who will have difficulty finding the store from the road (as I did), and of ruining a view for regular customers, who could have enjoyed a mountain view to the south-​east had the original designer put some effort into constructing this store. Light from the store possibly contributes to the light pollution visible from Baltimore Pike near Evergreen Cemetery. This store is not accessible from Gettysburg by foot in any reasonable sense, despite being in proximity to the town.
Conclusion: It’s a nice store with nice people, but the construction and position of the store was poorly thought out, and the store contributes to the ugly sprawl on York Road. My recommendations to the owners (all likely prohibitively expensive at this point): a) alter the design of the Starbucks to make it more visible from York Road; b) alter the design of the Starbucks so that customers inside can look out to the mountains in the south-​east; c) move the Starbucks to downtown Gettysburg and stop contributing to sprawl; d) implement a redesign of the exterior of the existing building so that it looks decent.

I come here multiple times a week, usually using the drive thru on my way to work. Service is always on point, drinks come out fast (and taste great), and if you do happen to have a little bit of a wait for your drink, you get it free or get your next one free! They know how to treat their customers right, and that’s why I keep coming back.

I stop here 2 or 3 times a week since they opened summer of 2013. Drinks always made right and tasty. Crew is the best! Very friendly and helpful.

I stopped in at this Starbucks for an Ice Latte’ it was the worse I had ever had! I go to Starbucks for Hot and Ice Latte’s all the time but this is the first time at this location. It hasn’t been open very long but that’s no excuse. I didn’t have time to go back since I was on my way to a meeting.
I will never stop here again for the cost of a coffee I want to at least be able to drink it.

Just opened. Really nice and clean. Also there’s a drive thru, which is pretty nice and the service is as fast as most Starbucks. Lots of tables to work on or just sit down and relax.