Rainier Collision

Ian only speaking for mechanic shop side. Great work done, super friendly staff. Pathetic communication, does not return calls, work is never competed when promised. Used them twice and both times the work has not been completed on time. First time I showed up to collect vehicle and they had not started the work yet and second time the work was supposed to be completed around 11 AM so I called and they are just starting work now, 2:30pm.
Seems like a pity as some sort of communication to progress would’ve prevented inconveniences for me. Keep him from getting a five star rating

Great experience fixing our car. Glad we found a mechanic close by.

Rainier Collision did an amazing job in the repairs on our 2007 Mercedes Benz C230. Someone creamed the driver’s side, causing both doors to be replaced, as well as some internal damage. We got the car back two days ago, and were not only happy with the repairs, but impressed with the level of service throughout the process, including regular updates from Mark. Everyone we interacted with there was helpful, friendly and genuine. Wish Unilocal had 6 stars!

I have a BMW X3 and am always hesitant bringing it somewhere other than the dealer. But, the nearest dealer is in Fife, so I took a chance a few years ago and tried Rainier. I’ve been using them ever since! Their name is misleading, they do ALL kinds of repair work. I think they should change their name so that people will realize that they are not a body shop.

Honest dependable company. I highly recommend them to anyone. They do amazing work and they always come through on time fabulous customer service.

Amazing, brought my truck in to get some hoses changed and we noticed the air pump was broke. It was unsafe to drive and I was looking at being stranded without a car for days due to no one in the area having the part. So they sent an employee on a 2 and a half hour drive to get the air pump at no charge, all on a Friday before closing and with about 30 cars in the shop. Don’t go anywhere else in the gig harbor Tacoma area when you are here you are family.

Simply spectacular customer service! Attentive, professional, clean, honest — honestly second to none. Granted my job was a small one, but the customer service that I received is the customer service we all wish for from all businesses. My first trip here years ago for a major repair was the exactly the same. Go out of your way to go to this place when you need body work done! Kudos to entire staff.

I’ve had two separate repairs done at Rainier Collision in the past 6 months (it’s been a busy year). One was a rebuild from a near-​total and the other was a minor parking lot fender-​bender repair. Both were handled quickly, service was excellent and the repair jobs were high quality work.

Rainier Collision did an outstanding job repairing my Saturn Vue. The best part, they were able to work around my vacation plans so no rental car was required. They finished the repair days before I had returned back into town and didn’t charge me an extra dime for storing it. Summing it up, extraordinary workmanship on a car I will now still keep.

The entire staff at Rainier Collision is the best. Professional, courteous, helpful when you’re frantic, and fair in their pricing with the mechanical and auto body work we have had done. Insurance jobs are seamless. Can’t say enough good things!!!

Excellent customer service with a very friendly and knowledgeable staff. The waiting area, or lobby is clean and comfortable with very nice furnishings to relax, or work on your laptop while your vehicle is serviced. Nate is an excellent mechanic and works hard to make sure the job is done right and on time.
This is the only place I will take my vehicles for service.
The best shop in the harbor !

These guys are professional and honest. Nate spent more than an hour troubleshooting a problem on my son’s car. When it was finally determined to be something minor, they didn’t charge us anything! I would definitely take my other cars back to Rainier!

They recently fixed my Nissan Altima and I can’t even tell it had been damaged. The work was done on time for the estimated price, and they are even nice guys.
Denis Rosnick
Gig Harbor

Best place for car repairs or collision repair. Super customer service. They charged less than originally quoted because when they began the repair they discovered not all the parts needed replacing. Who does that? These guys do! I have used them twice now, once for an insurance claim and once for maintenance repair. I will absolutely keep bringing my vehicles here. They are kind, honest, and they go the extra mile.

This shop is amazing! I take my car there for all my regular maintenance. They are so honest and I have save hundreds by going to them. My car is always clean and running perfect when I get it back. I’ve also had body work done there and it’s also always perfect. GOOD WORK GUYS! I will recommend you to everyone!

My 1994 Miata soft top was vandalized and needed replaced. After receiving several referrals, I took it to Rainier and they did a fantastic job. It was not standard material and they had to special order out of Texas. They were able to match the previous type and color perfectly. Also great customer service. They are now our go to shop for all car maintenance and repair.

Great service. These guys repaired the original exterior parts of my car rather than replacing them. They also paid a lot of attention to detail, repainting even the tiniest racing stripes. On top of that they also washed and cleaned my car, so it was sparkling and seemed brand new. They didn’t try to sell me anything unnecessary. Instead, they were straightforward about their work and they did the job to prove it. Highly recommended.

I was fortunate enough to drive my new car with all of 7k miles into a landscape rock, punching a nice hole through the front bumper and denting it up pretty good.
I took the car to 3 auto body shops in Gig Harbor, and chose Rainier.
Prices at all 3 were nearly identical.
Gig Harbor Auto Body offered a repair for $ 200 less instead of a replacement, but I got nervous about how that’d look and chose the replacement.
I went with Rainier for a few reasons. They’ve got a very clean shop. Very clean. I was leaving on vacation and they let me store my car there for a week, garaged, and it was completed, washed, and vacuumed when I got back.
Very convenient location, too.
I just wish they could beat the others’ prices.