T-Mobile

I never had been treated so poorly in a store before. The manager on site was so rude and unhelpful. It was a Shame I drove 33 miles to get my phones there. Worst mistake of my life. No only was she rude and unprofessional but her statement was just harsh and shocking. She stated well if you don’t want to come her for do business her their is other people that will so if you come her or not it doesn’t matter other people will still come. Basically telling me fuck off, over a 50 dollar restocking fee that could have been waived but she chooses not to because of her number. I wasn’t aware this is a third party store even tmobile corporate stated they have really bad customer service. Zumalla or something like that is her name, that’s not the way you treat a customer after they just paid over 1200 for 2 phones. How sad. I’m so disappointed and angry I’m stuck with a phone I’m not pleased with because she couldn’t waived the fee to keep her customer happy. Never will I go back to the store. I will complain with the BBC and I hope to hear back from Frankie I did leave him a voice-​mail will see.

Cool staff, they helped me fix my phone that kept v turning off even though they were super busy. I love t mobile!

I can honestly say that T-​Mobile is the worst Mobile company I have had the displeasure of having their service! I could rarely get reception or service in my home. When we tried to get my husband’s phone unlocked w/​3 attempts by them it was never unlocked. When we traveled we would be w/​o service for hours. We were in Yosemite for almost a week, w/​o mobile service, while everyone else in Yosemite were talking on their mobile phones. What’s with that. To top it off last night I was on the phone for an hour with their Technical Care Dept. spoke with Rob who promised me time and time again that they were going to escalate to their IT Dept. to get my husbands phone unlocked due to the urgency that my husband needed his phone. It’s well over 24 hours and I have yet to get the Escalated and urgent help that was requested. Rob said don’t worry I’m going to escalate this and make sure that they get in contact with you right away! I’M WAITING ROB! ALSO JASMIN TOLD ME THE SAME THING ON SUNDAY WHEN I CALLED IN TO GET THE PHONE UNLOCKED. WE’VE BEEN TRYING SINCE SAT. TO UNLOCK MY HUSBANDS PHONE. NO SUCCESS, NO MORE T-​MOBILE. WE’VE GONE TO AT&T AND HAD TO BUY MY HUSBAND A NEW PHONE THAT WASN’T IN OUR BUDGET! THANK YOU T-​MOBILE FOR THE WORST SERVICE YET!!!

This is the only location that I go to because the customer service is always top notch and
THIS IS A REAL TMOBILE store.
Today Brian, store manager, helped me and was patient and helped me resolve my problem with my phone.
This location is always busy, and parking is sometimes difficult, but these guys are great. And it’s reassuring to see the same consistent staff too.

This TMobile is by the San Tan Shops and I find myself at this location often as it is in my area and close to a lot of stores I shop at. It is always clean and well stocked. They carry all the same products that all other locations sell. My main complaint is the customer service. Everyone is always friendly and you do get greeted when you walk in the door, but the greeting is typically, «Hello, someone will be right with you». Even if there is only one other customer here, it always takes forever to get help and sometimes I have just a simple question regarding my account that may only take a minute or two to assist me with. Maybe some training on how to help more than one customer at a time would be good? I have also been there waiting, for what seems like a very long time, to find another employee walk out of the back, say hi, and then disappear to the back room again. I realize people need breaks etc. but then maybe this location needs more employees? not sure what the answer is, but I now find myself driving to another location just to avoid the frustration. I went to the location on Alma School and Queen Creek and had a terrific experience!

The only reason I am giving this 3 stars and not 1 is because most of the time they have done a great job and helped us out, but the last time I went I had a horrible experience. I went in because my phone battery was clearly on the fritz and so was my phone. So to fix it, we needed to do a factory reset. I specifically came into the store, because I figured they would be knowledgeable enough to not delete all my videos and photos. So I tell the employee my concern as I had important family pictures and videos on there and he said it wasn’t a problem he would just back them up to my SD card and take it out. Well, turns out it was a problem because he deleted 90% of my photos and videos. He made the assumption that all my pictures and videos were in the same folder. I had many pictures in separate albums I had renamed and he didn’t bother to ask that before deleting everything. I will never get those pictures of my infant son back. I will never again see the pictures from our last trip to Disneyland. The videos that were lost were priceless. I cried when I discovered they were lost. I will be very hesitant to return to this location in the future and will conduct factory resets in the comfort of my own home where I know I can back up the photos just in case.

There were 4 people working and I was the 4^th customer (1 sales associate was free to help). I waited 37 min for anyone to say «hello we will be right with you». Customer service at this particular store is NON-​EXISTENT!!! Make the drive and go somewhere else!!!

I had a question about my new phone and also had a billing question. Spoke with James the store rep and was very impressed and had all my questions answered. Very professional. I would recommend James and his store.