Payless Shoesource

They were amazing! I called today and asked if they had any silver shoes. They said yes so I said I would drive there. I was not let down! I told the man working there I was the one that called and he took me to my size isle and he had all the silver shoes in every style in my size laid out! I’m very impressed and I will go back very soon!

We were looking for a shoe. The guy working said he would call the Morgan Hill store. He got on phone started having a conversation about a customer that was returning shoes and he was upset. Used some not so good language in front of 8 customers and had us waiting… let’s just say we didn’t buy anything and walked out…

How furious I am with the poor lack of consideration and service from this store.
Leaving the Gilroy shopping area I realized my son had gotten a hole in his shoe. We decided to swing by Payless Shoes to grab him a pair of shoes quickly. Arriving there a little before 6pm I was shocked to find the doors locked. I saw people shopping inside and on the doors the hours read open until 6pm on Sundays. I knocked and the girl at the counter ignored me. A couple who had made a purchase needed to be let outside so when they opened the door I told the girl it was still 5 minutes to 6pm and that I would like to come inside and grab some shoes quickly. She refused, making a myriad of excuses from: «My clock says it’s 6» and «The registers are off now» (Meanwhile she had just checked some people out in front of me and there were others still shopping inside). Another employee walked over and said to me «Come on its 3 minutes till 6». Meaning give them a break and let them get off early? YOU come on payless. adhere to the hours you post and don’t hire kids with no respect of decency for the customers. I was informed there was no manager there and I could call the corporate office. (Come on. on a Sunday evening?!)
The icing on this P.O.S. cake was after all this arguing and time wasted when I could have been in and out, was that I said you really should stay open until 6pm like you advertise. The girl replied «Well it’s 6 o’clock now» and smirked as she shut the door.
I almost turned green and broke all the windows.