U.S. Bank

I opened an account online. Set up direct deposit with my employer. I had deposited some cash in the ATM, no problem. I get a check from a friend, it does not clear. At this point, I am overdrawn. But, my direct deposit will be going through soon, so I do not add cash at an ATM. The day of my payday my direct deposit does not go through. I find out that my employer did send my check to them via direct deposit. I call US Bank and am told that there is some kind of hold on my account and the direct deposit will go back to my employer the following Monday. It does not. I call back on Weds, and am told that my account was closed because they considered the bad check that I was given, as fraud on my part. They are holding the direct deoposit and will refund me after they take the overdrawn amount. And, it is going to take up to 15 business days to do this! I asked why was not I informed. They said they sent a letter out, which does not help me to stop the direct deposit a week prior. I am furious! I live paycheck to paycheck and cannot believe these scumbags are going to hold my check for two freaking weeks! I will be submitting a complaint with the BBB. This is the worst bank ever! They are a great example as why banks cannot be trusted!

U.S. Bank has got to be the worst bank ever. I have had an account that my spouse has been a signer on for over 4 years. So she goes to the bank to take care of some business, and they tell her she can’t because she isn’t a signer. Then why are they allowing checks to clear with her signature? So the lady at the bank says not to say anything because they are in the process of an audit and they don’t want to get in trouble. Took them 3 months to get my spouse back on the account as a signer.
Then I get a new card in the mail. Says a PIN should be on the way. Take the card down to the branch because it says I can get it activated at the branch. Sit down with the guy who says this is not an ATM card, it is a Credit Card, and he can’t activate it. I needed to call the 800 number. I went home at as I was about to call the number, I realized this was an ATM card. The number was exactly the same as my old ATM card and was nothing close to my credit card. The teller did not have a clue what the bank products are.
Last week, my spouse goes down to the bank to make a deposit, and her ATM card is invalidated. No one can tell us why. Tried calling the national 800 service, but they don’t know anything. Went to the branch, and they don’t know anything.
Why is U.S. Bank hating on a customer like this? They are the most incompetent bank I have ever seen. This branch has an especially limited range of service.
Tom Carlson
Hollister, CA