Arby’s

This is an Arby’s on steroids. You can get a turkey dinner, roast beef sandwiches or a burrito. It’s got a huge dining room with beams and a big stone fireplace. This is not your dad’s Arby’s.

Wow! This is an Arby’s??? Not where I come from… but, I’ll take it.
I don’t normally leave feedback for fast food joints but this one is above and beyond fast food and it surpasses ANY and ALL Arby’s I’ve ever been too.
You walk in and have a choice of regular Arby’s fare or can opt for burritos or shakes. We ordered from each area of the restaurant and while the roast beef sandwich w/​cheese was lacking in the cheese department, they did remedy the situation when brought to their attention.
The burrito was excellent and you could taste the freshness!
The shakes were thick & delicious!

This is my favorite Arby’s location in the area. The dining area has a nice ambience (Yes Arby’s). The ski lodge décor is cool! There’s a burrito and dessert station at this location as well. The employees are polite. Service is usually fast. I don’t eat Arby’s often but this location definitely lures me in from time to time (while shopping at Short Pump Mall). There’s plenty of parking surrounding the restaurant. This Arby’s is a good choice if you want a different fast food ambience.

What is this a ski lodge? This beats the one by my house! The food quality is always great and décor is top notch. Def check this place out!

I love the food… But every time I come, they don’t give me a lid for my shake? Really?! That’s pretty cheap. I could understand if I came inside (maybe), but when I come through the drive through its VERY annoying. Other than that… it’s your typical fast food experience. OH, and they are a little slow.

Drive thru experience was terrible. The customer service was so bad. The gentleman was rude, also seemed very rushed to get me in & out. I understand that I’m in a «fast food» setting but with only a 30 minute lunch break this is convenient for me. I also work in a retail setting (much different than fast food) but if I am paying $ 13 for a meal I would like for my drink order to be correct & my sandwich not thrown in a box. My cheese wasn’t even on the sandwich. Extremely disappointed. These employes should be more concerned with pleasing their customers, which is typically the responsibility of the management. I doubt they will even acknowledge this post. It’s a damn shame because I’ve always been extremely satisfied with any Arby’s location until this experience.

Drive thru service has always been «iffy» at best. Frequently forget items from order, etc. Tonight’s carnitas tasted more like Carolina BBQ in a soft burrito shell. Yuck. Swearing off this location-​too unpredictable!

Don’t go through the drive-​thru. I’m never satisfied at this location. They don’t even deserve one star. The drive-​thru team always makes me wait at least 20 minutes and my food is always cold. The awesome part about waiting that long is that there isn’t even one car in front of you, so what are they doing for 20 minutes when you receive cold food? When you complain they don’t do anything. Today I was so upset that I demanded new food and a refund and they wouldn’t even refund the entire amount. I try to eat here every 6 months in hopes that they get better, but no. I’m better off going to the burger king across the street that never has their menu in stock.

Okay, again I have opted for the other dish, not the one the place is known for, but one of the other offerings – the turkey burger. (Read my review of Nelly’s Grill to see what I’m talking about.)
Is it so much to ask for everything on the menu to taste good? I feel like I choose secondary items without realizing it, until I’m eating it. The turkey burger looked good on the menu, offering a great selection of toppings, from jalapenos to secret sauce. Extra cost for cheese and for bacon, so I got neither. After I ordered, the guy at the window asked me to pull up and wait 3 minutes because everything is «made to order.»
I get my burger, drive back to work and get to my desk to unwrap it. First, it’s so messily put together, I have to re-​stack it. Fine, whatever, could be my erratic driving. Then I bite into it and, well, what exactly is made to order?
The turkey burger is so obviously from the freezer, its gross. Not soft, juicy, or anything you want meat to be. I know frozen patties are the name of the game in fast food, but at least McDonalds, Wendy’s, and Burger King all know how to hide it a little better.
I’m a toppings girl, which is what saved my lunch. Obviously, I guess I will eat close to cardboard if there’s lettuce, tomato, onion, pickles, secret sauce and mustard on top. I, again, find myself wishing I had gotten the roast beef. I saw signs they use grass fed cows and I didn’t even get beef! I guess I need to go back…

My nieces and nephew call this the «Super Arby’s». When you go in, you can certainly see why. This is their favorite place to eat.
Along with the usual Arby’s fare, they also have plenty of things grown-​ups like to eat as well, including a Barbacoa tortilla bar, roasted chicken and all sorts of wonderful sides. You can have a regular meal and not feel like you settled for fast food.
The décor is more like a NW hunting lodge, complete with a big totem pole inside. The have free wifi, too.

Best Arby’s I’ve ever seen in my life. It’s the Taj-​Mahal of Fast Food joynts. Great service, great food, great atmosphere, great WiFi, great TV, etc. Off the hook. I come here everytime I visit Short Pump… which is 3 times a year.

This Arby’s is located in the Short Pump shopping complex by Burger King. It’s like nothing I’ve ever seen – the décor is georgeous, 20 foot ceilings, decorated in a Southwestern motiff. There are comfortable chairs, tables, and booths, not covered in plastic, but real fabric.
The menu is extraordinary for a fast food joint. Wonderful sandwhiches, whole roasted chickens, numerous sides from which to choose from. .. even Chicago Hot Dogs and a Barbacoa Bar with made to order barbeque!
The place is amazing, each order is made fresh and the staff is courteous and friendly. Even the restroom was top shelf, with chrome fixtures and granite counter tops.
I had the hot dogs (I had to, being from Chicago). They weren’t quite what you get in Chi-​town, but they weren’t bad for Virginia. I’ll be back next time I’m in Short Pump – great food!