Staples

On 12−29−15 I ordered a small poster online for same-​day pick up in the Glen Ellyn Staples. I first called and spoke with Matthew who said that the job should be ready about 70 minutes after they received it. Plus, he gave advice about getting better quality with a semi-​gloss paper. True to his word, Matthew called me within this time frame and I picked up the beautifully printed poster on my way home from work. The poster was to thank our building’s letter carrier who was retiring after delivering mail to our residents for 29 years. It was a big hit. Kudos to Matthew for great customer service!

There are many other stores and options in this area, but we always go to Staples. The customer service and employee involvement is outstanding. They will do anything within reason to assure the customer is satisfied.
Whoever manages this location must really inspire the employees.
Big thanks to Dale in printing for his good work.
This store is a great example of what positive attitudes and excellent training looks like.
Thank you Staples Glen Ellyn!!!

Had some engineering blueprints made here. They did an excellent job, there is a multi check verification form. They were ready on time, I’m quite happy with my Staples experience here.

I came here to pick up an online print order. When I got my order, the cover was done wrong, but the woman working here fixed it up for me, and overall the experience was good. The selection otherwise seems to be pretty typical for Staples.
Parking is easy and it’s in a convenient location in Glen Ellyn, even though I hate Roosevelt Rd.

The guy at the copy center had everything go wrong with the the copier and it took forever. So why the 5 stars? It’s easy to have good customer service when everything goes right, this guy was having a horrible time of it but still was extremely helpful and apologetic.

This review is directed at all you accordion aficionados … accordion file folders, that is. And even though the early bird doesn’t always get the worm when it comes to tax prep, I have a system.
So, to Staples I went in search of these snazzy, jazzy, pocket folders with their unprecedented five and a quarter inch expandability.
I am always amazed that there are always so few people in these stores that are comprised of a myriad of office items, not to mention items usually housed in office desks, including Slim Fast Bars, Tums, and Coffee mate.
My file folders were in the far southwest corner of the store. After locating them, and on my way to check out, a pleasant man of seemingly managerial mode asked if he could help me. Uh, no, thank you, but thank you for asking. He smiled and kept going to a spot in the store that was even more SW than where I had been.
Only one check out lane going; though there was a «return item» lane that was going. One man was handling check out and odd jobs then switched in mid stream to the return item lane only to be replaced by a nice young woman at the check out lane. Are you with me?
In front of me, a nice lady of the non faux fur variety, who was accomplishing a multitask check out: purchase, return of used cartridges, a generalized purse search for a rewards card (somewhere), followed by a sign up for a rewards card to compensate for the originally non existent rewards card. Are you still with me?
I felt positively insignificant and drab with my accordion file folders and LL Bean parka. At least I had lip gloss on. And behind me: 3 other folks in waiting.
I have to give it to the young sales associate; she thanked us for our patience. Hey, even the lady in front of all of us apologized for the wait. And there we all stood. The young man handling the return lane was seemingly oblivious to all that was happening in the lane he had just abandoned.
I got what I came for. I was pleased with the price. The sales clerk in the middle of the fray makes this review 3 stars. And the manager in the SW corner of the store … perhaps he should consider that sometimes customers that wait will eventually leave, but they will remember the wait, and possibly wait to return.