Steak ‘n Shake

Last night I decided to go to my local steak and shake for a late night dinner and I would have to say my experience was down right awful! I waited at the menu in the drive way for over 5min before anyone even said anything. The wait for 2 orders of chicken tenders took over 15 min? I got to the window and paid for my food and the young lady in the drive through took the Money and didn’t come back with my change for another 15 min after I received my food. I looked into the drive through window and saw workers on their cell phones and not even paying attention to
The customers who were waiting on their food. Finally the young lady came back with no explanation and a very blank face as if she didn’t do a single thing wrong. She did not say a single word to me and just handed me my change. I was in complete shock at how I was treated. Absolutely no customer service and seemed like they do not even train their employees to be polite. I will never be spending my money at this Steak ‘n Shake again. AWFUL.

If this weren’t the only Steak ‘n Shake near my house, I would’ve given up on it years ago. The food is generally good, and the prices are very reasonable (especially on weekends, when kids eat free), but the service at this particular location is abysmal. The servers — almost all of whom seem to be in high school — range from disinterested to outright incompetent, and the few managers that I’ve interacted with don’t seem much better. On any given visit, there’s a very high probability that my order will come out wrong and/​or take an abnormally long time. Servers also don’t seem to know that it’s a good idea to take plates away once they’re empty, so by the time my family is done eating, the table is usually piled high with dirty plates and utensils.
And then there’s the issue of cleanliness. Simply put, this place is filthy. The floors always look and feel as though they haven’t been mopped for days, there’s chewing gum stuck to the bottoms of the tables, and the last time I used one of the washrooms, I found it so dirty that I vowed to never enter it again.
How this place has managed to stay in business for so long, I really can’t imagine. I do know, however, that if another Steak ‘n Shake opens up within a reasonable distance from my house, I’ll never step foot in this one again.

The worst experiance! Some girl must of been cracked out on drugs asked me the same question 5 times i simply ordered 5 cheeseburgers and 2 no onion and she kept repeating it back and i said i wanted 2 latge fries… she asked me once again with what on them and ordered fries with all of them. Sat there for 15 mins and nothing got accomplished so i just left.

Service was abysmal. One cook actually working and getting stuff done. All the servers seem to be high school/​college kids more interested in screwing around with their friends who have come in. Manager is also like 12 years old and comped lots of food to his buddies. We received shakes that were soup because they sat out for ages before being delivered with our cold food. We had to go to the register to ask for a to go box and check. I don’t have high or even mediocre expectations for service at a Steak and Shake, and this one was impressively bad.

Absolutely the worst service of any restaurant I’ve ever been to in my entire life. The Manager «Sal» was extremely rude, disrespectful, and his employees obviously had no business working there. I sat in the Drive-​Thru with 2 cars in front of me for 32 minutes. I then walked in the restaurant and asked what was going on, only to be disrespected by the manager. It took me 5 minutes of waiting by the register just to speak to someone. This place is a JOKE. Whoever owns this restaurant needs to fire the whole staff and re-​train new people starting with the manager SAL.

Bad service. 5 minutes of total service. They all talked to each other in a corner for an hour. Taylor was our server. She was as fantastic as everyone else, which… was not at all.

Shakes there are awesome but the service is ALWAYS a crap shoot. Half price shakes 2:00 — 5:00; have to give it a chance.
Walked in tonight at 4:45pm. Not a single server in sight. One woman manning the grill and the drive thru. The manager handling the floor. He seated us and 5 minutes later he took our order for shakes.
At 5:00pm, all of the servers walked in at once as if they’d been out together or all rode together. At 5:10pm, one of them finally asked if we’d been helped. We told her about the manager (who we didn’t see for 30 minutes after we gave our shake order) and our shakes. We placed our food order.
The food arrived quickly and was hot and yummy.
But we watched as dirty tables were ignored the entire time we were there.
I feel bad for the manager. His staff is so disrespectful. They certainly wouldn’t last long anywhere but Steak’n’Shake with their attitudes. I wish I could say it was a high school thing but the servers seemed older than high school.

My friends and I «recently» came here and the service took tooooo DAMN long! Like what the fuck!!! So other families came an hour after us and already had their food? And then my friend forgot to order more food. Anyways, the point is that the employees had the audacity to be on their phones. Like 4 of them. They were on snap chat obviously. Don’t come to this location. Beware. Oh and they forgot straws. STRAWS!

Ok, first and foremost. The only reason this steak and shake is receiving 3 stars, is solely based upon the fact that I genuinely like steak and shake. If it were my first time eating here it would get 2 stars bc I would have enjoyed the food. The reason it would only receive 2 stars is based on the slow service, and incompetent staff. I have given this particular location a couple of chances (spread out over months) and yet again they continue to disappoint. I’m not sure how the service is inside, but the drive thru is horrible. Every time I have gone here I have been the only car in the drive thru, and have had to wait a ridiculous amount of time for my food. Every time I have ordered it takes 2 – 3 times of repeating myself before they seem to get the order right. Now, I say seem to get the order right becaise Every time I get to the window there is something wrong with it. But the saving grace is that they charge me for what they are giving me, not what I asked for, so I guess that’s a saving grace. I can only blame these mishaps, and poor service on the management, because as I stated earlier, I have spread out the times I’ve been here over months with the same results, by different employees. This will be the last time I eat at this particular steak and shake. Well, maybe until a couple months down the road when I have a taste for it again. Hopefully I won’t be as disappointed next time.

Decided I would give it another whirl. Had a good attentive server, good came out fast!
A few things of note:
As mentioned in many reviews cleanliness is an issue. I expect a somewhat messy floor in winter, but there was allot of debris strewn about, especially under the booths.
My ketchup container was empty, grabbed one from a table next to mine, empty also.
I also watched a young lady hold her baby for at least 4 minutes waiting for a high chair.
They have a ways to go!

I did go pretty late at night, and they were busy, but my experience was still gross. The staff kinda forgot about us and we never received silverware or napkins. Which we realized too late to enjoy our meal.
The food was OK, and they did get the order right, but my issue is with the cleaning. So no complaints about the kitchen.
This place was a disaster. Uncleaned tables, empty milkshake glassed everywhere. There were flies all over us the entire meal, and when I went to wash my hands there was puke in the sink. I almost puked myself.
It reminded me of late night Denny’s on steroids.

Wish I could give a negative star review.
Ordered a #1 with no Onion and no Cheese. The Fries didn’t even fill the container (half full) and the burger was a cheese burger with onion. The drink was filled only about ²⁄₃ full too. Effing ridiculous!
I know this is fast food, but your job is not difficult. I get that you don’t want to work, it’s clearly evident by your composure at the window, but please. Management should be embarrased and fired. I am completely surprised they ever get business and are still open.
Never going back. You have been warned

This steak and shake has horrible drive thru service constantly forgetting items last time I called the manager and they were understanding but had given me confusing directions as to how to get compensated for the food and gave me two free meals and she told me to just show up and mention my name she said it never expires. I have not tried it to this day because it was the sketchiest thing I have ever heard of. Great food when they get you’re order is correct and it’s not cold. I have gotten food a couple times and my fries are already cold.

The food was pretty greasy. You can definitely get better food for the same price or possibly less at other chains.
The shakes looked and sounded fantastic but were awful. Mine had a glob of caramel that stuck to the bottom and clogged the straw.
You’re much, much better off going to Portillos.

Very rude girl at drive up. And very dirty looking place. Beware! When the windows are filthy that tells you something.

We came here for our son’s birthday and although the shakes are delish and the service staff is good … the wait is way too long. We had a party of 6 and it took almost 45 minutes to get our food. Typically for a fast food joint, that is too long!
The only reason I gave it two stars is because they hooked it up with a free shake for our son’s bday. Lol

Anytime I come here it’s either a hit or miss. It’s so unpredictable. Some nights the service is on point — other times it feels like they only have one person working there. More often than not, we convince ourselves to go through the drive thru instead of dealing with the inconsistent wait staff. Today, our waitress got our order wrong, forgot items, and oddly had to look at the menu after every item was ordered. It was like she wasn’t aware of the menu at all. I had to give it more than one star because the shakes ARE delicious.

We pop in here every now and then when we have a craving for fast food but aren’t in a hurry. Both service and food can be hit or miss. It’s more often than not a miss, but we continue to come in with low expectations and every once in a while we’re pleasantly surprised by an enjoyable experience.
They seem to do better during lunch. Come for dinner and you’re often met by indifferent hosts and surly servers. It can be so bad that it’s sometimes comical, as if you accidentally walked into Ed Debevic’s. Only these people are for real.
The last time we stopped by our waitress actually argued with another employee in front of us and throughout the restaurant. She also took her sweet time taking our order and my husband ended up drinking my water because he waited so long for a refill of his own. We were brought a shake that looks nothing like the menu’s picture and I imagine it doesn’t taste as good as they cooked up at headquarters, either. I wish I could say this was an off day, but it seems par for the course at Steak ‘n Shake.
Still, we’ll likely return because I’m a sucker for the Garlic Double Steakburger and feeding 3 people for under $ 30.

Avoid this location. Waited exactly an hour for the food and there were only two other tables busy at the restaurant. Though the manager did give us a discount for the wait, but it wasn’t worth it. I ordered a guacamole burger and when it finally came out it wasn’t Guac, just one giant piece of avocado on the burger.

This Steak and Shake is questionable. We went through driveway, and when I ordered a mini corn dog kids meal they told me they were out. So I ordered chicken fingers instead for my daughter with ketchup and guess what we didn’t get. Ketchup.
I ordered the Western BBQ burger and it was alright. My wife got the fresco melt and she said it was okay. Both of ours were greasy and not great but not bad.
The only real positive note is the large drink is HUGE!