Dunkin’ Donuts

I think it’s absolutely hilarious how all the reviews on this location went from good to bad in 2013. It’s not the employees, it’s not the indecisive customers. It’s the management. You do not want to know what goes on behind the scens here, I’ll leave it at that.

Love this Dunkin Donuts! Isabelle is the Best! She knows EVERYONE and is always smiling. Even when they are busy, she talks to everyone and makes the line move fast. I wish they would switch from cancer causing polystyrene cups for medium and large cups to paper cups. Otherwise the food is great, the service is excellent and the employees are fantastic. We are here at least 3 times a week!

I have never tried this place before… I gave it two stars only because the staff was very friendly. I had the Angus egg bagel sandwich. It was edible but the steak almost tasted and seemed like it was diced up meat just compressed and pattied together… the bagel was a garlic bagel… and I am sure it was nothing to do with the store but there was nothing to brag about with it. Could have gotten a Sara Lee bagel from Walmart with the same quality taste. The tables they have outside had a lot of pigeon poop on them so it was a big turn off. I understand that could have been out of their control but they looked like they hadn’t been cleaned in a while.

Isabelle is the best. She knows every single regular customers «usual» and is always so happy and excited to help. Service is sometimes slow but that is during wry busy hours. Maybe the owners can hire a few more employees. Overall, great coffee and service!

One of the worst places to get a donut or even a plain bagel.. Always out of stuff… I’m from the east coast n then know how to do it. The owners of the D&D, IN AZ should go back n learn how it’s supposed to to run.

Since moving to Arizona a few months ago, I’ve been on the hunt for a Dunkin Donuts. Lucky me to have found this location, and so close to home!
As soon as I walked in, I knew this would be my coffee base. I was greeted right away by a very bubbly and engaging young lady who took my order quickly, suggested alternative drink selections, and made me feel like I’d been coming there for years.
Since that time I’ve enjoyed returning to this location for their great coffee and very warm and friendly atmosphere. Wonderful place!

I’ve always loved DD, for years and years. But this location seems to get worse and worse, mainly because of the staff. Young teens, (and I am in no way being ageist, because I myself am only in my mid-​20s) who really don’t seem to give a s***. From a couple of the cashiers — not dressed nicely, messy hair, messy makeup, not greeting the customer when they walk up to the register. Orders get muddled, and it’s just an atmosphere of chaos. The food/​drinks are always great, but it’s the staff that makes me not want to go back. Shame.

Legitimately the WORST location ever. I moved here in August and was thrilled Dunkin was so close to school and home. I’m better off driving to the location off of Thunderbird than walking to this one! Not only do the manager lack respect for the employees (as I have witnessed public berating of the staff while in), but the entire staff lacks any concern for the customers and getting them timely service.
I spent 15 minutes waiting for a coffee that was never made because the manager training the cashier never wrote a cup out for my drink. But took the time to reorganize the sale displays, even walking past me several times and never once asking what I waiting for or may have needed. I’m now late for my engagements for the day.
Another woman had a hot coffee which she sent back because it «wasn’t hot at all.»
Officially learned my lesson and will be going to the Starbucks in the same parking lot from now on. The coffee is NOT worth the aggravation of saving a few dollars.

2 stars because it’s DD coffee and close to my home … Other than that customer service is at the lowest at this place! Not sure what the employees care more for when they get there, the donuts or the donuts but the people that consume the donuts and the coffee … If only they sold their syrups I would avoid this place like the bubonic plague !

The entire staff is friendly and I tend to stop in regularly when the Cardinals win for a complimentary medium sized coffee. I very much enjoy the speciality Double D’s coffees including the vanilla swirl with cream (hold the sugar) since it’s already sweet and it’s wonderful either hot or iced. Service is quick and with a smile. If you aren’t happy with your drink, they will always make it right. Luckily, my coffee is always perfect.
The only thing I would request is cleanliness of the glass windows, especially the front door. It’s minor and I am not removing a star because of it. Otherwise, this place is kept clean with each visit I have had. Thank you DD and your staff. :)

This was a terrible experience yesterday 10−30−15 for this store. It was very disorganized from the get go with people waiting for coffee for a long time. I had to wait 7 minutes for a basic coffee then another 7 minutes for a #5 breakfast. The employees were dressed up but no smiles. The lady who looked like a ladybug was snarky and no guest service at all. I hope she wasn’t a manager. It was just a really bad experience and I hope this was an anomaly and not typical or I won’t ever come back for sure

I am an east-​coast Dunkin Donuts girl born and raised. I love my D&D, but the operations here in AZ leave a lot to be desired. I don’t know if its the «laid-​back» attitude of AZ, but generally there is always a line in this store, they rarely open the 2 registers they have and people are yelling over a glass partition if they can get you coffee. I visit this store regularly because it’s right around the corner from my house. It’s always loaded with kids and families on the weekends letting their 5 kids each choose their own donuts like they are selecting their future house (seriously, its sugar, fat and carbs). I don’t know why it’s so hard to have 2 people run the register and have «coffee-​runners» and «donut-​gatherers» to make this a more efficient operation. I come here because I love the coffee — sometimes it’s such a hassle that I go to McDonald’s and get my coffee there instead.

This Dunkin Donuts can never seem to get it togehther. After reading the other reviews I have found my visits to this location similar.
There is only ever one register open at a time and a decent sized line. So if you want one item but the person in front of you is ordering 10+ items, you will have to wait the entire time to place your order and be taken care of.
Today, a young gal (who I will leave unnamed) was cashiering. Bless her heart, she was just not having a good day. Her black makeup was smeared under her eyes, she was constantly ringing up wrong orders and one of the food preps had to keep yelling at her the whole time.
When it was my turn, she didn’t even muster a hello or how are you. She just stood there and stared at me. I placed my order although she was extremely confused. She said a few times during taking peoples orders «this is my cue to be off and go home.» I asked if I could get almond milk in my dink instead of regular milk and she said ok.
My drink came out and I saw it wasn’t marked for almond milk so I asked the barista and she screamed at the cashier who then apologized because she forgot to mark almond milk. It wasn’t really a big deal because I had time to wait for them to remake it.
I get that everyone has bad days, but in general this Dunkin donuts just never has it together. They also forgot my hash rows and my sandwich was burnt. Butttt the baristas were pretty sweet and made sure I had everything before I left.
The snicker doodle iced espresso was really yummy though!

Friendly staff however I’ve noticed a few issues which make it only a 3 star review. Coffee-​wise they do a decent job and they are pretty friendly. However, I’ve been coming here to study too and lately they’ve been blasting the music which can range from pop hits to heavy metal (all of which I’m ok with, just not pushed to 11 while I’m trying to study).
Also, they seem to lose a lot of customers, due to inattentiveness. Many times I’ll see customers enter, wait a few minutes and not get any service due to members either being on break or in the back room.
Lack of donut variety, not much to offer in terms of choices. If they can fix the staffing, donut, and music issue this DD would be a pretty decent spot.

Always fast, friendly and efficient. Even when it’s busy I don’t have to wait long. Plus, they serve soy milk! I only add that in because the Dunkin near my home won’t carry soy milk anymore which forces me to pay an extra 0.50 for almond milk. I’ve never had an issue with them and their store manager is nice too! 5 stars!

This Dunkin is an Oasis! It’s a shame that there are a few bad reviews on here. I grew up on Dunkin as a New Yorker. After moving to LA a few years ago, it’s one of the few things I really miss. My wife’s family lives in AZ, so Dunkin is one of the must stops during our visit. Today is my 4^th return this week. My usual Iced Toasted Almond & 2 jelly donuts were great as usual and the service was excellent. They even entertained my, «I miss Dunkin» stories. Don’t let the others here deter your next DD craving. Drop in, grab a seat & enjoy Dunkin with a friend!

The Worst D&D I’ve ever had. Went here for one solid week real early in the morning to see if I liked it as my go to. Children are in charge of this location, so it suffers what children will do to a business if not supervised and well managed. Big disappointment. Bad attitudes & no customer service experience. Will not be coming back. There is another coffee shop a stones throw away that is well managed and great service. GO THERE!

Waited 20 minutes for a breakfast meal. One coughing food handler was frantically asking the manager what do we do we are slammed. The insightful critically thinking manager immediately started apologizing to the bewildered customers and offering refunds and her sincere regards. Not in this lifetime. The manager replied there is nothing we can do. They all came at once.
Please forgive all 5 of us for conspiring to meet at your establishment at precisely the same exact time on this exact date to start our world demise one unsuspecting dunkin donuts at a time. Bwawawawa…
The food was so disgusting i threw it in the trash. How can you seriously mess up hash browns?
Terrible service, terrible management, terrible food.
Will not return.

Dunkin Donuts is pretty average to me. I think they’re a little bit overrated. I had never been to one before moving to Arizona so I was looking forward to trying it, but it was pretty much like every other donut store I’ve ever been to. Plus, by the time I got my donut, it was stale. I don’t know if it was because it was mid to late morning, or if it’s because they keep donuts out in the open. Either way, their donuts were average at best and their infamous iced coffee was also, average at best. I don’t get the hype. 3 stars because it is literally A-​OK.

We live in Southern California, but we were out here for a family trip.
Dunkin Donuts recently moved out to Southern CA, but I haven’t had the opportunity to try the CA location so I jumped on this location when I saw it during our walk. I’m very disappointed after all the hype of how amazing this place was.
We ordered their famous iced coffee, bagel breakfast sandwich, and their maple glazed donut. The best part of our experience was how quickly the food came out, however the food was gross. The bagel sandwich was cold, and the bagel was not toasted and tasted old. The iced coffee had no flavor other than milk and sugar. The donut frosting left a fatty film on the roof of our mouths after eating, and it was one of the worst donut I’ve ever eaten.
I will never try Dunkin Donuts again.