Dunn-Edwards Paints

Worst customer service… Is it that hard to help a customer? Isn’t that part of the job. The older lady that works here acted like she was too busy to help me find a color… Worst thing is that place was empty. Lousy place for service.

Was 15 minutes before anyone even acknowledged us. (With only 3 customers in the store). Then we were informed the color we needed for just a retouch could only be bought in the large gallon size and we could not purchase a small can. This strikes me as odd because we had to wait 40 minutes for it to be specially mixed. I don’t understand why they couldn’t mix it into a small can and I don’t understand why it takes 40 minutes to mix when there are only 2 other people waiting. Bought paint earlier in the day from Vista and the whole process took 10 minutes. This place is disappointment.

My painter contractor told me to come here to select a paint color. Vahe is a nice Armenian man that went there. He was super nice and helped me narrow down my favorite three colors. He also suggested that I get some small samples for $ 4.99 each and test out the colors on my wall before buying the larger gallon size. Will definitely be back!

Beautiful Paint and color palate, nice people, but it took them 45 minutes to mix 2 gallons of paint…

Just moved into my house and came here trying to match the paint to my walls. I had no clue what I needed but Irwin was super helpful and patient. He even gave me a small container for free to ensure what I bought matched. After several frustrating trips to the big box hardware stores I was at my wit’ end. Skip the hassle and come here!!!

This Dunn Edwards shop is great. It’s staffed with really friendly helpful people. Vahe always greets me with a smile and gives me excellent service. I appreciate the boost I get from this store full of friendly, professional people. And the colors come out right.

Excellent customer service. The worker was even happy to recycle my old paint!
I also ordered a few gallons of paint and they had it mixed in a flash. There is also convenient parking. The employees seem happy to talk to you about any color schemes.

Great service, i love the people here seriously.
and way better quality paint than home depot. I always go here. One star off because they are sooooooo slooooooowwwww. it’s like watching paint dry no pun intended.
Call your order ahead with a credit card and then go whenever they say it will be ready, its like that express pass at Disneyland where you will still wait but not forever.
Also, definitely ask them for advice because they are knowledgable but take it with a grain of salt and get second opinions from real painters. Most of the time the employees will lead you down the right path but sometimes they don’t know or they are wrong (just like us all).

I’m not very big on writing reviews but Vahe at Dunn Edwards paint shop provided me with the best customer service experience that I’ve ever had… Thank you

Vahe from the Glendale store is efficient, knowledgeable, fast and very courteous. He treats everyone like they’re his close friends and works hard to ensure everyone gets quality service. He is a true professional. Good job Vahe.

WOW, I have to say that I have never received better customer service than this!!! Vahe was absolutely the MAN!!! He was so helpful and such a great person to deal with. He really took his time to make sure that I was satisfied. He really goes above and beyond to make sure his customers are happy. I will always come back to Dunn Edwards and I will always deal with Vahe.

Customer service is clearly not at the top of the list for the employees of this location. My first time in and I walked away empty handed and frustrated. The woman at the checkout counter was surly at best and was not helpful any way. All I wanted was a sample size of the popular Swiss coffee. «We’re out of that.» Did she offer any alternatives? No. Not even a paint chip. She walked away and I called after her did they have a paint chip. Nope, out of those too. When she came back from wherever she had walked off to, I asked her once more about the sample. Nope. But she would sell me a quart. Then she was off again. Note there was another employee there who had walked out into the store front, saw there were three customers waiting and ducked into a nearby office. I will take my business to my local do it center which I should have done in the first place. They want and appreciate my business. Clearly Dunn Edwards in Glendale does not.

First time at Edwards Paints… great costumer service specially Vahe

Very responsive and helpful. All business. Other stores do have a wider variety of products.

This is the first time that they would not take a phone order with a credit card. I needed the paint and had to order in person before the store got crowded. Funny, when I called another, they were very happy to do it. I won’t go back

Pretty fast, but I doubt I got a big discount!

Every time I’ve come here, I’ve walked away with discounted paint prices («Friends and Family» offer), no matter the size bucket I purchase. Just today I ordered 3 sample blue color paints to try on my living room wall; after paying and waiting for the samples, the cashier came over to tell me that 2 of the 3 paints weren’t made in the sample size and would I consider the quart size? I told her I wasn’t ready to commit to purchasing quarts. She went back to check, and then offered me the quarts at no extra cost — WOW! I told her I really appreciated this, and walked away a happy customer.
I’ve had nothing but really exceptional customer service here. I’m just a regular house-​holder and not a pro painter or contractor, but I’m enthusiastic when it comes to painting my interiors. Using Dunn-​Edwards paints is a dream, compared to other brands, which is why I only buy Dunn-​Edwards.
FYI: Dunn-​Edwards has new Sunday hours now, and they open way early.

First, I LOVE Dunn Edward paints, I have used them for years. But my past two experiences at the GLENDALE CALIFORNIA store is enough to make me RUN to Sherwin Williams. Last week I went in to buy one of those color decks with all of the paint color samples in them. All of us (four of them in Orange Shirts with nothing in particular to do) stood around and discussed what a great tool they are, and how they really don’t sell too many of them, and while they have a couple lying around in the store there, they are for their own use. Anyways, after hearing about the vagaries of the Dunn-​Edward supply chain and how it’s difficult to get the «MotherShip» to send refill orders for them, etc. I left empty handed. Fortunately, the Pasadena store had them and actually sold one to me. Today, having apparently not learned anything from my last trip there, I *tried* to buy ten 8 oz. sample sized paint jars to do some color testing. OK, first the guy tells me I should buy quart sizes instead of the 8oz. sample because they’re the same price, then the other three guys standing around in orange shirts all chime in about how they are completely out of the light base needed to make the ten samples. When I asked how a paint store could run out of paint, they all laughed so hard they almost peed their polyester pants. I really wasn’t trying to be funny, and I left the Glendale store once again empty handed. I was smiling, though, knowing that four orange-​shirted morons will soon be out of work when an unprofitable branch of the store closes. .. .

I also wish they’d stay open later and open on Sundays, but I’m willing to overlook that slight inconvenience because Dunn-​Edwards has the best paint I’ve used, and I’ve tried everything.

Can this place be any less efficient? Unfortunately, the builder who made our place used Dunn-​Edwards Paints, so now I have to drive to this place to get my paint to match.
What stinks:
— they are not open on SUNDAYS — what? that’s like my home renovation day
— service is slow
— you take a number and then they don’t even pay attention and skip over you to other people who were there after you, without a number…
— they close early everyday, including Saturday — 5 pm… why?
— we asked the woman behind the counter to help us pick out the best paint brush for the type of paint we were using — she sauntered around the store, lining up the paint rollers to make sure they were even, before she finally agreed that the one we picked up would be fine… argh!
What’s good:
— the paint is high quality